BAMIDURO STEPHEN OLUSEYI

*, ******* ******, *** *** Road, Old Ota Road Alagbado, Lagos State

Tel: 080********, 090******** admxlf@r.postjobfree.com GENERAL SUMMARY

Passionate and result-oriented professional with over 5 years of experience in business development management and administrative and delivering excellent customer service. Skilled at building and maintaining relationships, representing shared company values by leveraging interpersonalskillsandofferingtoptechnicalcommunicationskillstopositively contribute to the organization I have proven ability in building customer databases and finding innovative impact solutions. I address client issues quickly and consistently exceed performance standards. I also ensure compliance with all management standards and passionate about contributing to achieving organizational goals.

Language Spoken: English 95% fluent, Hausa 80% fluent and Yoruba 100% fluent Microsoft Excel Skill: PowerPoint Skill:

Capturing and recording important data. Presentation Design Using shortcuts and formula functions. Creating project Template Building charts and graphs. Public Speaking

Sorting and filtering data. Animation and motion graphics Cisco Finesse, Microsoft word, etc.

Behavioral Competences

Attention to detail, Active listening skills, Good Customer experience, Building Customer loyalty, Positive attitude, Multilingual Customer support, Time Management, Interpersonal skills.

EDUCATIONAL BACKGROUND

Adekunle Ajasin University Akungba Akoko, Ondo State Bachelors of Arts

(Linguistics and Yoruba) 2009-2012

Victory College Ikare. Ikare-Akoko, Ondo State

(Wasse) 2001-2007

St Jude’s Anglican Pry School, Ikare Akoko, Ondo State

(First School Leaving Certificate) 1995-2000

PROFESSIONAL QUALIFICATIONS

U-Connect Human Resources, Lagos – Call Centre/Customer Experience Certification The Chartered Institute of Bankers of Nigeria – Professional Conduct & Ethics Certification

Cisco Technology Special Training – Call Centre Professional IBM Digital - Nation Africa certification in the courses below:

Design Thinking for Beginners

Agile Intro

Data Science and Analytics

Artificial Intelligence

Blockchain

Cybersecurity

Banking and Financial Markets Industry

At Union Bank of Nigeria, I established strong foundation for building excellent rapport to foster customer satisfaction and loyalty. I increased customer base of my team by 95%

Consistently closing sales with 80 to 95% and above target monthly since resumption

Provide high level of customer service through

friendly approach, strong professionalism and timely assistance with customer transactions.

Develop strategic business plan, I identifying market opportunities resulting in well-defined business objectives strengthening corporate presence from 20 % to 50%

At Virgin Beauty Industry, I supervised the sales team in customer relationship unit which led to increase in customer retention by 70%

Increased conversion rate of “lead to clients” on enquiries calls from average of 65% to 78%

EMPLOYMENT HISTORY

Customer Experience Associate /Telemarketer Union Bank of Nigeria Plc. 2018till date

Manage a large number of inbound and outbound calls.

Calling customers to sell new products, services and promos as well as ensuring deals are closed in favor of the bank.

Dormant account reactivation – contacting dormant account customers to reactivate their accounts.

Obtain customer account/card requests and ensure treatment by appropriate unit/branch.

Prompt and effective follow up with branches/units to ensure complaint resolution / prompt treatment of requests.

Proactively inform customers of products and services of the bank by Cross- sell banking products.

Receiving customer’s requests by telephone, analyzing requests, providing information requested.

Communicating with the Account holders by phone for various purposes on Dormant Accounts and information dissemination.

First Contact Resolution on enquiries and issues under Agent’s control to eliminate the need to call back for same issue again. Marketing Executive Virgin Beauty Industry Limited Otta, Ogun Sate 2017- 2018

Key Responsibilities

Promoting the company products and services through sales force-the brokers- insurance producer.

Controlling advertisements and information dissemination

Designing and implementing effective marketing strategies to sell new insurance contracts or adjust existing ones.

Support the marketing manager in delivering agreed activities.

Communicate with target audiences and build and develop customer relationships.

Create awareness of and develop the brand you're marketing. Customer Support Executive Happygrace Limited, Sokoto 2013 – 2014 Key Responsibilities

Maintained existing client relationships and ensured continued business transactions

Conducted quarterly customers’ feedback survey.

Maintained efficient structured database for clients’ requests and complaints.

Responsible for meeting performance targets for speed, efficiency, sales and quality.

Hobbies: Sport and Reading

*References are available upon request*

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