Laura Lana

Driven, detail-oriented manager with strong leadership experience

motivating and engaging teams. Successful outcomes in strategic growth and planning, operations, clinician & staff engagement, project management, patient safety, patient experience and marketing. 860-***-****

52 Clearview Drive

Wallingford, CT 06492

Professional Summary

admxla@r.postjobfree.com

Recent Work Experience & Accomplishments

Skills

Engaging staff in result oriented objectives.

Delivering successful outcomes with expertise

and proven success in the following areas:

Operational Workflows/Cost

Efficiencies

Project Management

Clinician Engagement

Patient Experience

High Reliability

Failure Modes and Effects Analysis

HPI Trained Root Cause Analysis

Data Analytics

Patient Safety Risk Assessments

Business Analysis/Process Design

Lean Tools, Value Stream Mapping

Staffing to Demand Analysis

SWOT Analysis

Education

Master of Business Administration

Healthcare Management

Corporate Compliance

Quinnipiac University

Six Sigma Green Belt & Lean Certificate

Yale-New Haven Hospital

B.S. Diagnostic Genetics

University of Connecticut

Honors Scholar

Significant Project Work

Operationalizing Flu Testing in the

Ambulatory Setting (During Covid)

Social Determinants of Health – System

Approach to Screening and Referrals

Dashboard Implementation &

Standardization for Laboratory Rejections

Patient Appointment Implementation

Yale University Electronic Specimen

Tracking

Created and Implemented Staff Career

Ladder Program

Designed Departmental and Individual

Call Center Dashboard; Developed SLA

Courier Route Optimization and Cost

Savings (generated $10K/month savings)

Yale-New Haven Health

Senior Manager, Testing Enterprise October 2020 - Present Key Responsibilities:

Drive internal and external strategic, long-term vision around COVID testing for the Health System; exploring key processes and relationships to create lasting engagement within YNHHS.

Key partner with laboratory leadership to operationalize the growth opportunities and vision. Project manager for new workflows. Facilitating and managing third-party contracts.

Financial and budgetary logistics within the Testing Enterprise, generating an anticipated FY21

$90M contribution margin.

Project manager for Covid testing under state RFP: screening, SNF testing, State contracts, DSS, ambulatory tents.

Accomplishments:

Operationalizing flu testing in the ambulatory setting to accommodate patient needs and safety protocols.

Implementing and managing full service collections process at 30+ skilled nursing facilities: staffing, registration, collections and reporting. Yale-New Haven Health

Manager, Clinical Integration September 2019 – October 2020 Key Responsibilities:

Responsible for managing a team of project managers advancing clinical integration, developing population health capabilities and executing against grant program requirements.

Organize, support and guide work streams to support the implementation of a clinically integrated network to include quality, care management, clinician engagement and pediatrics.

Strategic direction and budgetary oversight and direction for the Accountable Health Communities grant.

Identify and facilitate development opportunities for staff. Accomplishments:

2020 Employee Engagement Index 80 (+6 over benchmark).

Implementation of the Unite Us referral tool and Epic integration to support screening and referral for Social Determinants of Health. Successfully adhered to an unanticipated accelerated timeline.

Collating, organizing and presenting over 400+ HEDIS, NQF and organization specific quality metrics across Northeast Medical Group, Yale Medicine and Community Medical Group to streamline and support clinician engagement for a clinically integrated quality program Responsibilities included oversight of customer service and phlebotomy departments. Established standards governing patient interactions and implemented monitoring programs.

Previous Work Experience & Accomplishments

Teaching & Mentorship

Outreach Supervisor August 2010 to April 2011

Professional Development Seminar Series

University of Connecticut

Career Direction – Healthcare Administration

University of Connecticut

Fair & Just Culture Trainer YNHHS

HRO Certified New Employee Orientation

YNHHS

Course Instructor

Mentorship/Coaching

Provide mentorship to aspiring managers

Facilitate shadowing opportunities

Assist in resume review

Accommodate school schedules, career fair

attendance

Project review

Awards & Recognition

YNHHS Women in Leadership LEAN IN

Circle Group (2018): Nominated and

endorsed by senior leadership. Supporting

participation and engagement in mutual

respect, open communication, and career

growth.

2010 Beta Gamma Sigma: Represents the

top 20% of MBA Students in the world’s

most prestigious, AACSB-accredited

business schools.

2005 Association of Genetic Technologists

Student Research Award: Recognized for

excellence in student research in regards to

the Tumor Genome Anatomy Project.

2001 Connecticut Innovators Technology

Scholarship: Promoting and recognizing

excellence in science and encouraging

education and employment within

Connecticut.

AmeriPath NorthEast

Responsibilities included daily operational supervision of thirty laboratory staff personnel. Training technologists in FISH, blood, bone marrow, tumor, amniocentesis, CVS and tissue culturing. Created QC and validation documentation to meet CAP and New York State licensure requirements. Eastern Connecticut Health Network

Outreach Marketing Coordinator May 2011 to March 2015 Physician liaison for community clinicians and outreach business. Certified EPIC Trainer. Six Sigma Green Belt certification. Project management for opening new outreach locations. Completed SWOT Analyses, Competitive Landscape Analyses, physician surveys, and service line specific marketing campaigns. Yale-New Haven Hospital

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Senior Technologist September 2007 to August 2010

Cytogenetic Technologist October 2005 to September 2007 Technical Expertise

Word

PowerPoint

Excel

Access

Outlook

Visio

EPIC/Beaker

SharePoint

ASCP Certified CG

Technical expertise and proficiency with

the following software:

Clinical Integration Steering Committee (September 2019-August 2020): Project management support for committee. Set relevant agendas and created and collated materials to move the process forward for clinical integration.

YNHH Patient Experience Committee (March 2014 to August 2019): Designed Patient Experience feedback mechanism in the absence of Press-Ganey data. Responsible for committee oversight. 50% reduction in redraw rates. Continually monitoring program for improved data sets and relevant actionable items.

YNHH Directors’/Managers’ Safety Committee (April 2015 to August 2019): Facilitate and organize meeting agenda. Provide direction and mentoring for management engagement. Review of Root Cause Analysis performed on serious safety events in order to assure effective corrective action plans to minimize risk of repeat events.

Notable Committee Work:

YNHHS Accelerating Leadership Potential

Program (2020-2021): Nominated by senior

leadership to participate in a 12 month

learning initiative to develop team building

skills, enhance communication and

advocate for teams, develop leadership and

managerial competence and formal

assessment tools.

Key Responsibilities:

Operational management, coaching and mentoring for 50+ direct reports.

Leadership of multiple areas and workflows to include the customer service call center (10,000 calls/month), outpatient phlebotomy and registration (17,000 patient encounters/month), clinician outreach, sales and marketing.

Departmental leadership related to patient safety and HRO activities, Root Cause Analysis and risk assessments to reduce patient harm.

Budget performance. Operating budget savings >2%. Revenue cycle management. Accomplishments:

2018 Press Ganey Employee Engagement Index 4.28 (+0.14 over National Healthcare Average).

Developed and implemented staffing to demand model. Standardized scheduling. Realized 200 hours/month savings in over budgeted/overtime hours.

Patient Safety Program implementation and redesign. 300% increase in patient safety events reported. Successfully completed root-cause analyses for patient safety events.

Strategic planning and implementation to realize a 75% increase in outreach volume representing over $48 million in net revenue.

Yale-New Haven Hospital

Outreach and Patient Safety Manager

Laboratory Medicine

March 2015 to August 2019

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