Karen E. Carter

**** ******* ********, #****

Round Rock, TX 78681

512-***-****

admxky@r.postjobfree.com

EDUCATION

The University of Texas at Austin

Bachelor of Arts, Sociology

EMPLOYMENT HISTORY

Beleza Medical Spa

Customer Service & Customer Service Manager October 2013 to March 2019

Respond to new and existing customer questions and concerns about services. Primary function was to convert leads to consults. Services included aesthetic treatments, injectables, Cool Sculpting and cosmetic surgery. Management quote: “Experienced Customer Relations Manager and skin care enthusiast with a demonstrated history of working in the medical field industry. Skilled in Microsoft word, Public speaking, Management, Healthcare and Basic Life Support {BLS}Strong sales professional with a bachelor of Arts focused in Sociology from The University of Texas at Austin,”

Austin N.D., Naturopathic Center

Front Office (Part-time) · February, 2012 to November, 2012

Answer new patient inquiries regarding services and pricing; schedule patient appointments; scan patident documents; enter demographics in EMR; provide excellent customer service to patients; add invoices to QuickBooks and create invoices for patients; update patient data in excel spreadsheets; receive and fill orders for supplements.

Austin Psychiatric Alliance (Temporary)

Front Office - September, 2012 to October, 2012

Courteously answer busy phones, taking messages, directing calls and helping patients; schedule patient appointments for three providers; check patients in and out using friendly interpersonal skills; make appointment reminder calls; confirm insurance benefits and eligibility; scan EOBs and insurance cards. Software used: Medisoft and Office Hours.

DCJ Transcription

Contract Medical Transcriptionist • October, 2007 to June, 2010

Personally responsible for accurate and timely production of dictated emergency room reports from home-based office. Position required complete understanding of medical terminology, use of analytical skills, upholding patient confidentiality and proficiency in Microsoft Office software.

Leander ISD, Leander, Texas

EMPOWER Instructional Assistant/Job Coach • August, 2005 to May, 2007

I worked with at-risk teens and young adults helping them to identify their personal and career goals. I instructed students on the use of budget books, writing resumes as well as obtaining and retaining employment. I helped them process matters of importance to them whether it be career, family, homelessness, legal matters, etc. I also kept attendance, took phone calls and messages and helped create curriculum and procedures.

Austin Radiological Association, Austin, Texas

Patient Account Representative • August, 2004 to July, 2005Worked aging A/R by following up on unpaid insurance claims with Cigna and HealthSmart by writing letters of appeal for claimKaren Carter,

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at had been denied in error, providing requested information and calling to request reprocessing. I worked closely with the insurance companies and the patients to resolve billing issues.

Medical Transcription Service, Pflugerville, Texas

Contract Transcriptionist • September, 2002 to August, 2004

I was personally responsible for accurate and timely production of dictated reports including History & Physicals, Consultations and Discharge Summaries for local hospitals from home-based office. Position required complete understanding of medical terminology, use of analytical skills, upholding patient confidentiality and proficiency in Meditech.

Warrett Kennard, M.D., General and Vascular Surgeon, Plano, Texas

Office Manager • July, 2000 to April, 2002

My primary duty was being entirely responsible for his A/R by utilizing ICD-9 and CPT coding for claim submission, payment posting, claim follow-up, extensive work on appeals with Medicare, Medicaid and commercial payors as well as collecting patient due balances. I prepared bank deposits and monthly reports for the accountant. My duties also included providing backup for the receptionist/scheduler, escorting patients to their rooms while engaging in friendly conversation and listening to their concerns in order to pass them along to the physician, and taking messages from patients for the physician. I reviewed provider contracts with insurance companies and made recommendations on participation in plans to the physician, handled all credentialing and reappointments to hospitals and medical associations for the physician, transcribed letters and progress reports. This position required excellent customer service skills, working closely and confidentially with the physician and proficiency in Medical Manager and Meditech.

MedGroup Billing & Collections, Dallas, Texas

Account Representative • November, 1999 to July, 2000

Responsible for multi-specialty A/R. Job duties included posting insurance payments, claim follow-up with Medicare and commercial payors, appeals and patient payment collection using friendly customer service skills and Medical Manager software.

Pediatric Pulmonary Specialists, Dallas, Texas

Office Manager • November, 1998 – November 1999

I was responsible for A/R including filing claims and posting insurance payments with MediSoft. This entailed extensive claim follow-up with Medicaid and commercial carriers, appeals and patient collections. I prepared the bank deposits. I provided scheduling and phone back up for the receptionist. I also worked in coordination with hospital personnel to help patients with special needs receive access to necessary programs.

Presbyterian Healthcare System, Dallas, Texas

Assistant to the Medical Director • July, 1996 to November, 1998

Assisted with physician recruitment and helped physicians with their transition into established or new practices. Provided community need documentation to support the recruitment of physicians and also assisted with the documentation for Loans with Forgiveness. Was responsible for payroll and renewal of liability insurance coverage for 501(a) physicians. I worked directly with physicians and practice managers to resolve issues.

Medical Secretary Services, Austin, Texas

Office Manager • September, 1993 to June, 1996

Responsible for all billing and collection of transcription services. Calculated payroll, employee incentives and tax deposits. Conducted interviews as well as training, counseling and dismissal of employees. Worked to acquire new clients and maintain customer satisfaction with existing accounts. Developed and implemented procedures. Assisted with multi-specialty transcription.

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