Administrative Clerk
Resume:
Reginald Whitaker Jr
202-***-**** White Plains, MD 20695 admxkj@r.postjobfree.com https://www.linkedin.com/in/reginald-whitaker-jr-116060136/
Entire Work History
Customer Service Microsoft Office Leadership
WORK EXPERIENCE
Amazon Fulfillment Center – Baltimore, MD Aug 2020 – April 2021
FC Associate I
Perform production duties as needed: pick/pack orders, receive/stow product, ensure inventory accuracy, and unload/load trucks at or above the rate expectation for each task
Assist Area Manager in daily management of department/FC duties, including allocating labor, leading meetings, assigning job duties, coaching, training and communicating with internal and external suppliers
Continued meeting or exceeding of department performance goals
Ability to work for different managers: managers move around to meet business needs and as Amazon’s business grows you must adapt to changes in management
Computer experience Excellent communication skills- able to coach, train and assist team members
Thinks outside of the box; searches for innovative solutions
Demonstrates positive work attitude and leadership skills
Demonstrates a commitment to a culture of safety.
Canon Business Process Services - Washington, D.C. Mar 2020 – Sept 2020
Office Service Representative
[Explain in one or two sentences the position at a glance or your main responsibilities.]
Insures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.
Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames. Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.
Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable).
Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames.
Log outgoing and incoming items as required and review for accuracy/completeness.
Organize and distribute supplies to client employees as detailed in job requests. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers).
Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.
Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs.
May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings.
Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, input facsimile data into computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt, as necessary.
Prepare monthly production and volume reports in order to measure productivity and prepare billing charges.
Performs other administrative duties from inserting, copying and photocopying to faxing as needed.
Transportation Security Administration – Baltimore, MD Sept 2019 – Jan 2020
Transportation Security Officer
[Explain in one or two sentences the position at a glance or your main responsibilities.]
Screening airport passengers, cargo, and bags for prohibited and dangerous objects and materials.
Maintaining efficient passenger traffic flows through airport security checkpoints.
Monitoring airport security measures.
Reporting potential security vulnerabilities and weaknesses at the airport.
Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
Attended daily briefings with supervisors to discuss issues with security screening processes.
Interacted with public to give directions, explain rules and regulations and respond to inquiries.
Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
Engaged in casual conversations with individuals to assess and analyze behaviors.
Authenticated boarding passes, identification and passports to prevent fraudulent travel
Covington & Burling LLP(RR Donnelley) – Washington D.C. Aug 2018 – Sept 2019
Records Analyst
[Explain in one or two sentences the position at a glance or your main responsibilities.]
Responsible for the file closing processes for records to be shipped offsite.
Use automated records software to search and retrieve files from offsite and makes use of firm scanners and barcodes to track files.
Assist secretaries with updates to existing file information.
Process all previously retrieved closed files to be sent back to offsite storage facility.
Research location of files upon request.
Interact with secretaries, administrators, and attorneys on a daily basis to ensure prompt resolution of issues and questions concerning file retrieval, offsite storage, and records data.
Assist Finance/ Accounting with various tasks related to processing and archiving client bills.
Assist in processing files for incoming/departing attorneys.
Assume additional responsibilities as requested by Manager of Conflict and Records and Department administrators.
Pickup/Dropoff shredding totes to various locations for vendor pickup.
Adhered to all related company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files
Covington & Burling LLP – Washington D.C. Nov 2017 – Aug 2018
Mail Service Specialist
[Explain in one or two sentences the position at a glance or your main responsibilities.]
Performs regular Mail Runs.
Receives, sorts and delivers incoming mail, express or non-express packages.
Process incoming/outgoing pouches (e.g. inter-office).
Receive & Ship USPS mail, FedEx, UPS, Eastern Connection packages.
Schedule couriers/messengers.
Manages the relationship with mail service vendors.
Pick-up shredding materials from the client.
Move boxes/packages to and from offices.
Order office and mailing supplies including paper supply and distribution for the copiers/printers.
Handle light office moves (new hires/terminations, inter-departmental moves).
Visiting Personnel Office (“VPO”) maintenance (checklist, nametags, supplies).
Convenience room checks (re-stock and order supplies). Hospitality/Conference room setups/clean-ups including equipment requests (chairs, whiteboards, etc.).
Maintain order and cleanliness in pantries/kitchens.
Ad hoc Special requests (box moves, pictures, files, books, IP File Runs, Files to Records, Maintain Firm directories, etc.).
Create and modify documents using Microsoft Office.
Ensures a secure, confidential environment.
Other duties as assigned including coverage for other business services functions within the site.
Kaiser Permanente(IST Management Services) - Rockville, MD July 2016 – Nov 2017
Service Specialist II
[Explain in one or two sentences the position at a glance or your main responsibilities.]
Scheduling Conference rooms.
Video & Audio Conference room tech.
Date stamp all incoming mail.
Sort mail such as returned letters, adjustments, bills, orders, and payments.
Maintains operations by following policies and procedures; reporting needed changes.
Maintains customer confidence and protects operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed.
Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
Maintains data entry requirements by following data program techniques and procedures.
File records away in alphabetical or numerical order.
Clean and maintain file space.
Manage all databases and records.
Process and scan files to be entered into computer in digital database.
Use scanners to convert forms, receipts, and reports into electronic format.
Scanned documents and saved in database to keep records of essential organizational information.
Verified accuracy and validity of data entered in databases
Entered client information into databases quickly and with minimal errors.
Scanned files, eliminating outdated records.
Ensured that all computer system information was accurate and up-to-date.
Maintained accurate stock records and schedules
Kaiser Permanente(IST Management) - Rockville, MD Feb 2016 – June 2016
Data Entry Clerk
[Explain in one or two sentences the position at a glance or your main responsibilities.]
Maintains operations by following policies and procedures; reporting needed changes.
Maintains customer confidence and protects operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed.
Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
Maintains data entry requirements by following data program techniques and procedures.
File records away in alphabetical or numerical order.
Clean and maintain file space.
Manage all databases and records.
Create new entries as needed.
Fax and photocopy files.
Process and scan files to be entered into computer in digital database.
Use scanners to convert forms, receipts, and reports into electronic format
Hospital for Sick Children(IST Management) – Washington, D.C. Feb 2015 – Mar 2016
Medical Filing Clerk
[Explain in one or two sentences the position at a glance or your main responsibilities.]
File records away in alphabetical or numerical order.
Retrieve files as necessary.
Ensure if files are loaned out that they come back.
Clean and maintain file space.
Manage all databases and records.
Purge old files.
Create new entries as needed.
Fax and photocopy files.
Deliver via interoffice methods.
Ensure files are accessible and that room is well lit.
Process and scan files to be entered into computer in digital database.
Store information on microfilm.
Use scanners to convert forms, receipts, and reports into electronic format.
Ensure no materials in file are lost.
Be able to explain filing system to others.
Aerotek(IST Management) - Hanover, MD Aug 2014 – Jan 2015
Mailroom Clerk
[Explain in one or two sentences the position at a glance or your main responsibilities.]
Receive and sort mail and load it on delivery carts
Distribute mail to appropriate recipients or departments
Maintain record of incoming mail
Assist with payroll checking and accounts payable printing and distribution
Count and record inventory items
Assist in filing and archiving documents
Perform data entry activities
Maintain adequate mailroom supplies
Check postal rates and weigh outgoing mail
Post shipping labels on packages
Replenish supply of post office forms
Record postage meter readings on a daily basis
Purchase postage and ensure postage supply
Mcdonalds- Charlotte Hall, MD Sept 2011 – Sept 2013
Crew Trainer
[Explain in one or two sentences the position at a glance or your main responsibilities.]
Training new employees
Cashier experience with accurate entry of food items selected and charged
Provide customer service by taking orders at the counter and at the drive thru
Restocked the work areas with cups, cones, towels, straws, condiments, and other utensils
Kept the counters, tables, work areas and ledges wiped clean and cleared, and mopped floors
Clean the restaurant and bathroom areas as well as take the garbage out to the dump
Burger King – Charlotte Hall, MD Oct 2007 – Jan 2008
Cashier
[Explain in one or two sentences the position at a glance or your main responsibilities.]
Great with dealing with customers.
Cashier experience entering the food items selected and providing change to the customer
Food preparation (burgers, french-fries, ice-cream, chicken tenders, special orders, etc.)
Clean the restaurant and kitchen work areas by preparing for the next day readiness
Restock the work areas with cups, cones, towels, straws, condiments, and utensils
Keep the counters, tables, work areas and ledges wiped clean and cleared, and mopping floors
Mcdonalds – Waldorf, MD [Sept 2006 – Feb 2007
Crew Member
[Explain in one or two sentences the position at a glance or your main responsibilities.]
Cashier experience with accurate entry of food items selected and charged
Provide customer service by taking orders at the counter and at the drive thru
Restocked the work areas with cups, cones, towels, straws, condiments, and other utensils
Kept the counters, tables, work areas and ledges wiped clean and cleared, and mopped floors
Clean the restaurant and bathroom areas as well as take the garbage out to the dump
EDUCATION
Morgan State - Baltimore, MD
College Coursework – Computer Science, Sept 2008 -Dec 2009
College of Southern Maryland – La Plata, MD
College Coursework – Computer Technology in Business, Sept 2010 – June 2012
Thomas Stone High School – Waldorf, MD
High School Diploma – Sept 2004 – June 2008
PROFESSIONAL SKILLS
Mastery of Microsoft Office (Word, Excel, Outlook, Access, Teams, PowerPoint) and Google Suite (Docs, Sheets, Slides).
Comfortable working in both Microsoft Windows 10 and Mac OS X.
Excellent communication skills with a focus on customer relations.
Outstanding organizational, multitasking, and problem-solving abilities.
Contact this candidate