Property Administrator Administrative Specialist

Ronay M. Poliak

***** *. ********* ****

Surprise, AZ 85379

602-***-**** – cell

admxjb@r.postjobfree.com

QUALIFICATIONS

Success in behavioral health, rehabilitation, administration, operations, resource, personnel and property management. An accomplished business/management analyst skilled in balancing quality service delivery with bottom-line realities. Able to read, write, interpret, and modify policy to achieve business objectives within established regulatory parameters. Orientation and experience that ensures emphasis is always on the customer.

WORK HISTORY

Facilities Coordinator CUSHMAN & WAKEFIELD (6/19 – 9/20)

Provide general overall facility management services, including continuous monitoring of office/facility. Coordinate with outside contractors for the service and repairs of equipment. Maintain on-going communication with contractors, clients and team. Responds to client inquires and concerns. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer satisfaction. Creates work orders and assigns work orders to multiple technicians, subcontractors and vendors. Communicates work orders to technicians and assists management to resolving problems. Provides reports on open and closed work orders and checks status with the appropriate technician or vendor. Maintains files or work orders, proposals, and department files. Creates vendor files and checks accuracy on completed paperwork submitted by vendors. Processes invoices and ensures proper cost center coding. Assists with inspections on the facility campus.

Facilities Planning Specialist MAGELLAN HEALTH INC. (9/07 – 12/18)

Maintains day-to-day office building environment and general office appearance, solving problems to meet operational needs in coordination with MH management. This includes resolving problems with building maintenance, HVAC and outside vendors, along with regional locations (responsible for 19 locations) where necessary. Liaison between MH and construction vendor. Monitors day-to-day progress to ensure the project is completed on cost and time schedule. Plan and coordinate internal office moves. This includes the coordination with IT and Telecomm. Develops layout of existing and new space using various scenarios. Provides estimates of the cost for equipment and furnishings. Assist in escalating security access control issues. Coordinates work station placement and assignments, considering work flow systems to assure efficient operation. Assures that work stations are properly equipped with telephone, computer, etc.

Office Manager VALUE OPTIONS (2/06-9/07)

Office Manager of a clinic over a workforce of five treatment teams providing Arizona State Regional Behavioral Health Authority (RHBA) services to nearly 1500 individuals with serious mental illness in Maricopa County.

Trains, supervises, guides and directs the activities of one security guard and seven office assistants who maintain check-in, check-out, scheduling and transportation, telephone room and medical records. Accepts responsibility for the operations of the non-clinical aspects of the site. Performs work of considerable difficulty with a wide variety of administrative duties. Plans, coordinates, assigns and reviews the work of the support staff, and coordinates this work with that of the clinical staff. Conducts periodic operational reviews, develops action plans and assists the Site Administrator in assessing the status of the operational process, projects and issues important information to the professional operation of the site.

Assistant Property Manager RBI MANAGEMENT SERVICES (11/05-2/06)

Responsible for tenant retention, daily work orders, AR/AP, delinquencies, insurance CAM increases and estoppels.

Administrative Assistant VALUE OPTIONS (10/04-11/05)

Assistant to “CEO” of clinic exercising total operational, management, administrative and clinical authority. Develop systems to monitor and track customer service and clinic effectiveness via customer service questionnaire. Develop and maintain a system to keep leadership apprised of trends and hi-light areas of concern. Participate as member of the site and regional leadership team to include weekly and bi-weekly leadership meetings. Institute a supervising tracking tool to insure all site management in providing appropriate clinical supervisions per AZ Dept. of Health Services and the Office of Behavioral Health Licensure guidelines. Responsible for the implemented staffing structures to include systems identifying and anticipating potential vacancies and facilities. Perform site finance officer responsibilities to include coordination of AP/AR, property management functions and payroll administration.

Program Administrator META SERVICES, INC. (5/03-10/04)

Coordinate administrative operations for a $240,000 job training program which includes Vocational Community Education, EDEA (Individualized Daily Empowerment Activity), Peer Support Training and Work Adjustment Training. Responsible for supervision of educational staff, contract administration and front office operations. Analyze and organize operations, develop policy and procedures, devise new forms to improve efficiency of workflow, develop job descriptions.

Property Manager PASTERNACK PROPERTIES (2 million sf) 2001 - 2003

Department head, responsible for supervision of property management staff, building staff, contract administration, grounds keeping, janitorial services and front office operations. Management of commercial industrial and residential properties. Responsible for all properties, tenant improvements, leasing and development and tenant retention.

Property Manager – SUN HEALTH PROPERTIES (80,000+ sf) 1998 - 2001

Executive Assistant ARIZONA MEDICAL CLINIC 1995 - 1997

Administrative Assistant PLAZA DEL RIO MANAGEMENT COMPANY – 1991 – 1994

EDUCATION

BOMI – Building Owners and Managers Institute

RPA – Real Property Administrator FMA – Facilities Maintenance Administrator

Business Management, Rio Salado Community College, Glendale, AZ

Applied Sciences, City College of Chicago, Athens, Greece

Administrative Specialist, United States Air Force

References Available Upon Request

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