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Technical Support Executive

Location:
Chicago, IL
Salary:
80000
Posted:
June 05, 2021

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Resume:

SHUBHAM YATIN SAVE

Chicago, IL *****312-***-**** • admx8i@r.postjobfree.com • www.linkedin.com/in/sysave EDUCATION

**/** – 05/21 ILLINOIS INSTITUTE OF TECHNOLOGY Chicago, Illinois Master's in Electrical and Computer Engineering

• GPA: 3.38 / 4.0.

• Relevant course work: Intro to Computer Networks, Wireless Communication System Design, Wireless Network Protocols & Standards, Computer Cyber Security, Computer Organization & Design, Object-Oriented Programming and ML, Hardware- Software Co-design.

08/14 – 06/18 MUMBAI UNIVERSITY Mumbai, Maharashtra Bachelor's in Electronic and Telecommunication

• GPA: 3.4 / 4.0.

SKILLS AND CERTIFICATIONS

• Programming Languages: Entry Level (C++, C, Python).

• Software’s: Cisco Packet Tracer, Wire Shark, MATLAB, Apache Spark, PSIM, Xilinx Vivado, Visual Studio, LTspice, VHDL.

• Networking: Ethernet, TCP/IP, HTTP, DNS, DHCP, Routing & Switching, RIP, IGRP, OSPF, EIGRP.

• RST Forum CCNA Certification (Routing and Switching).

• NSE-1 & NSE-2 (Network Security Expert) - FORTINET Certification.

• The Bits and Bytes of Computer Networking - Google Certification. WORK EXPERIENCE

07/18 – 07/19 HIKVISION INDIA PVT LTD Mumbai, Maharashtra Technical Executive Support Engineer

• Led in a group of two technical team to troubleshoot the problems of client either on-site or through remote monitoring.

• Analyzed and provided a desirable solution to 40 end user deploying company interface testing tool and various firmware's for DVRs, NVRs, Control Panel and Alarm Intrusion System.

• Managed in all phases of development lifecycle including servicing over 40 customer calls a day to implementation, troubleshooting, testing, and reporting.

• Provided 24/7 technical support assistance for after sales services of network solutions along with LAN/WAN troubleshooting.

• Analyzed the surveillance software management, streaming protocol (RTSP), static IP setup, port forwarding, allocation of IP addresses and subnetting were evaluated for various customer problems on daily basis. 06/17 – 07/17 RELIANCE PVT LTD Dahanu, Maharashtra Intern

• Gained knowledge of power plant operations and became acquainted with transmission lines, power system research and 4 prime technical departments of electronics.

• Studied the strategies and controls over various industrial machine deploying highly advanced SCADA system and PLC. PROJECTS

11/19 – 12/19 COMPUTER NETWORK SIMULATION AND DESIGN Chicago, Illinois ECE Graduate Project

• Designed a network for a small sized company having total of 350 employees.

• Gained practical knowledge and experience on simulated topology consisting of 14 switches, 4 hubs, 8 routers and 2 access point using various routing algorithms on Cisco Packet Tracer.

• Examined and devised live network traffic on L2, L3 protocols such as DNS, DHCP, HTTP, SSH, FTP, TCP/IP, UDP, IPV4, RIP, OSPF, ARP, ICMP.

• Examined three networking tools Putty, Cisco Packet Tracer, Wireshark and troubleshooted applications, ping traceroute and DNS/DHCP.

01/18 – 05/18 SMART GARBAGE BIN Mumbai, Maharashtra Official University Project

• Led the transition to a labor free practice by implementing a smart garbage system and a faster, safer and more accurate business model. Reduced cost of labor by 30% and office overhead by 10%.

• Designed and developed PCB for the prototype (which included Arduino Nano with Microcontroller ATmega-328, GSM 900A Module, DC- Motors and Various Sensors) using Eagle Software.



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