Nothing Worth Doing is Ever Easy

Susan Blankenship

******************@*****.***; 970-***-****

Nothing Worth Doing is Ever Easy

If you are looking for someone who shows up to work every day, eager to learn something new, meets deadlines and is great with internal and external customers, I am your person. My business skills are equivalent to a Bachelor’s Degree and I come with a “whatever it takes” attitude. My management positions have fully enveloped high levels of customer satisfaction, versatility and success.

Work Experience

Operations/HR Manager

Collection Services of Athens - Athens, GA

December 2019 to Present

Perform administrative duties associated with Operations and HR Management.

Work w/personnel companies and direct hire to successfully staff for call center and compliance positions, review and discharge personnel and maintain accurate records in compliance with state and federal laws. Mediate conflicts as required.

Obtained improved benefits for all, created new employee handbooks updating and enforcing company policy and practices.

Maintain company compliance with Federal and State employment regulations.

Ensure performance plans are maintained and continuously improved upon.

Actively encourage others to facilitate individual growth and development as well as foster a team environment for success.

Collaborate across departments to optimize smooth and consistent operations. Strive for work simplification processes.

Merchandise Associate

TJX Companies - Buford, GA

September 2019 to March 2020

Stock Shelves

Merchandise Sales

Manage Register

Sales/Designer/Decorator

Anasazi Arts & Crafts - Blue Ridge, GA

October 2004 to February 2016

Purchase and Maintain Product

Design/Decorate Store Merchandising

Work with Clients on Home Design/Decorating

Operations Manager

Humane Society of Blue Ridge - Blue Ridge, GA

April 2007 to November 2009

Established tracking system for animal intake through adoption

Initiate installation of software to track flow and assist in reporting, setting and maintaining budgets

Established animal medical record keeping system in accordance with State and Federally mandated laws

Recruited and managed all volunteers and animal fosters

Managed the charitable programs for discounted or free spay and neutering and for those owners who could not afford food. Collaborated with several local vets holding immunization clinics, promoted spay/neuter programs and visited schools to educate students and their families on pet care

Managed and Coordinated adoption partnerships with businesses such as PetSmart, Petco and at local events such as Arts In The Park, 4th of July Festival, etc..

Assistant General Manager

Day Hospitality Group - Norcross, GA

March 1997 to May 2002

Managed several hotels of each brand: recruiting, training/onboarding, retention, reviews and appropriate action

Keeping up records in accordance to all State and Federally mandated laws.

Supervised personnel scheduling and tracking of time cards payroll and vacations.

Completed all purchasing and inventory management of supplies and materials used by the hotel with budgeting in mind.

Ensured all inside and outside maintenance of hotel for cleanliness and smooth operations.

Responsible for REVPAR and REVPOR in comparison to surrounding hotels.

Supplied daily, weekly and monthly reports to owners and investors.

Responsible for marketing and promoting hotel for events, special occasions and general advertising.

Education

Certification in Hospitality Operations and General Management

Day School of Hospitality - Norcross, GA

Colorado Real Estate License in Real Estate

Kaplan University - Denver - Denver, CO

College in Business Management

University of North Georgia - Blairsville, GA

High school diploma or GED

Expert Rule-abiding, well-organized, hard-working, confident, and thinks before acting Customer Focus & Orientation

Highly Proficient Responds to customer situations with empathy and sensitivity Problem Solving

Highly Proficient Analyzes relevant information when solving problems Verbal Communication

Highly Proficient Effectively conveys information when speaking Attention to Detail: Inventory

Expert Ability to apply systematic processes for managing and storing products and merchandise Customer Service

Highly Proficient Effectively evaluates approaches to customer services and satisfaction

Certifications / Licenses

Certification in Hospitality Management

Colorado Real Estate License – Expired

Authorized to work in the US for any employer

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