ERAM FATMA

Contact Nos.:+91-942******* ~ E-Mail: admx60@r.postjobfree.com

To be a part of a Health Care industry, support services of Hospital where I can prove my capabilities and contribute my extensive knowledge so as to enhance and improve my as well as organizational development

PROFILE SUMMARY

A competent professional with nearly 2 years of experience in:

~ Administration ~ Resource Optimization ~ Documentation & Reporting

~ Coordination ~ Team Management ~ Operations and Quality

Proficient in designing / streamlining processes / procedures to facilitate robust Quality Management Systems

Demonstrated abilities in managing various operations set standards

Excellence in implementing plans with focus on optimum utilization of manpower and materials

An effective communicator with honed interpersonal, analytical and problem solving skills.

EMPLOYMENT DETAILS

Jul’17 – Till Date Gujarat Adani Institute of Medical Sciences, Bhuj, Kutch as Jr. Executive Administration

Key Result Areas:

•Handling OPD, Radiology department and Special Ward.

•Handling patient and their families grievances

•Handling Nursing Roaster, Doctor’s Roaster and Leave approvals

•Coordination with On-Call doctors.

•Coordinate the multi-faceted operations of a medical office

•Handle coordination activities associated with diagnostic information

•Ensure that patient information is obtained correctly and filed properly

•Assist patients and their families by providing them with procedural and diagnostic information

•Evaluate effectiveness of work activities

•Ensure that the medical office is clean and maintained at all times and meets hygiene standards

Dec’15 – Jul’17 Curis Hospital (A unit of Pushpam Care and Cure Pvt Ltd), Patna, Bihar as Medical Co-ordinator

Key Result Areas:

•Handling OPD and IPD billing department

•Handling purchase of Pathology and Housekeeping material

•Involved in review and approval of Pharmacy Purchase Order

•Handling patient and their families grievances

•Handling Recruitment, Nursing Roaster, Doctor’s Roaster and Leave approvals

•Coordination with On-Call doctors

•Coordinate the multi-faceted operations of a medical office

•Schedule surgeries and complete associated paperwork

•Prepare surgical files, obtain insurance information and ensure that all needed x-rays are available

•Handle coordination activities associated with diagnostic information

•Ensure that patient information is obtained correctly and filed properly

•Assist patients and their families by providing them with procedural and diagnostic information

•Schedule patients for appointments and tests and ensure that follow up calls are made in a timely manner

•Oversee patient preparation procedures for surgery or examination

•Take telephone calls and provide callers with information on specific services of the medical office

•Schedule appointments between patients and physicians

•Develop appropriate guidelines for staff so that they can prioritize work activities

•Provide direction on collecting patient co-pays or deductibles

•Maintain records of medical staff and review credentials of new and existing staff members

•Take and maintain minutes of staff meetings

•Prepare appropriate budgets and develop medical staff objectives

•Obtain and maintain patient insurance information or financial background for self payable services

•Ensure that the medical office is clean and maintained at all times and meets hygiene standards

•Assist in hiring and training staff to perform different roles in a medical office

ACADEMIC DETAILS

2012 Masters in Hospital Administration from Rajiv Gandhi University of Health Sciences, Acharya college of Hospital Administration, Bangalore, Karnataka.

2009 Bachelors in Biotechnology from Veer Kunwar Singh University, Bihar.

2006 Higher Secondary Education from Bihar Secondary Education Board (BSEB)

2004 Secondary Education from Indian Council of Secondary Education Board (ICSE)

TRAININGS AND DEVELOPMENT

Columbia Asia Referral Hospital, Yeswantpur Bangalore: - 6 months training in operation departments.

Fortis Hospital, Cunningham Road, Bangalore: - 1 month training in Quality, Purchase, to observe the workflow.

Nimhans Hospital, Bangalore: - 1 month training in various departments like Dietary, Radiology, Casualty & Emergency, MRD, Biomedical engineering and CSSD to observe the workflow of the departments.

SEMINARS AND CONFERENCES

Participated in a workshop on “COMMUNICATION AND PR IN HOSPITAL” organized by AMEN at M.S. Ramaiah, Bangalore.

Participated in National Conference “INNOVATION” organized by Padmashree College of hospital Administration and Rajiv Gandhi University of Health Sciences, Bangalore.

Participated in National Conference on Creating Synergy in Health for Excellence organized by Father Muller Medical College, Mangalore.

PROJECTS UNDERTAKEN

Project on “Health Checks” and “Admission Process” at Columbia Asia Referral Hospital, Yeswantpur, Bangalore

Project on “Patient feedback Analysis” at Columbia Asia Referral Hospital, Yeswantpur, Bangalore

Dissertation Work: A study on effectiveness of materials management.

IT SKILLS

Well versed with MS Office (Word, Excel & PowerPoint) 2003 / 2007 / 2010

AREA OF INTEREST

Quality – NABH, NABL & JCI

Administration – Medical / Non-Medical

Business Strategy

PERSONAL DETAILS

Date of Birth : 02nd January, 1990

Present Address : ‘Barkat’, House No. 8, Plot No. 109/110, Ward 4-B, B/h Bank of India, Rambaug Road, Adipur,

Kachchh – 370205, Gujarat, India

Permanent Address : ‘Barkat’, House No. 8, Plot No. 109/110, Ward 4-B, B/h Bank of India, Rambaug Road, Adipur,

Kachchh – 370205, Gujarat, India

Languages Known : English, Hindi and Urdu

Nationality : Indian

Marital Status : Married

Passport No. : L9220830 (Valid Till 30/04/2024)

Contact this candidate