PERSONAL INFORMATION

• Date of birth: **/**/****

• Nationality: Lebanese

• Address: Beirut, Lebanon

CONTACT ME

+961-**-******

admx2q@r.postjobfree.com

LinkedIn.com/zeinalakis

SKILLS & EXPERTISE

• Multitasking

• Communication & Negotiation

• Attention to details

• Critical thinker

• Problem solver

• Fast learner

• M.S. Excel, Word & PowerPoint

EDUCATION & CREDENTIALS

BBA – Banking & Finance

Saint Joseph University (USJ), Beirut

2008 – 2011

French Official Baccalaureate

Emphasis on physics & chemistry

Lycée Franco-Libanais, Verdun

1993 - 2008

TRAININGS & CERTIFICATES

• 2020: Test de Connaissance du Français

(TCF) - Institut Français

• 2019: Banking Ethics - ESA

• 2018: First Aid Principles - The Red Cross

• 2017: The Competence Sales Pro - MEIRC

• 2016: Lebanese Financial Regulations - ESA

• 2015: Visa Consumer Products - Visa

• 2014: Sales for CSRs - Phoenix Consulting

• 2010: English Language Proficiency -

Georgetown University

LANGUAGES

• English

• Arabic

• French

Zeina Lakkis

Customer Service Representative

Dedicated and energetic customer service professional with 9+ years of experience in a fast-paced environment, seeking an opportunity that makes full use of expertise in building customer relations and improving customer experience with proven competency in:

• Resolving a wide range of product and service issues speedily and satisfactorily.

• Exceeding customer's post-sales needs with continuous follow-up.

• Maintaining composure while handling challenging customer demands. WORK EXPERIENCE

Customer Service Representative

BLOM Bank • Beirut • July 2016 – Present

• Maintained responsibilities held under Assistant Customer Service Representative title (detailed below)

• Handling all types of loans (personal, housing, business, car...)

• Educate customers on products & services offered.

• Match products benefits with customers’ needs.

• Resolve customers’ problems & follow up on their claims with the concerned department.

• Assist other Customer Service Representatives to ensure that overall customer service objectives and targets of the team are achieved.

• Executing import and export documents collection.

• Issuing letters of guarantee and letters of credits for customers.

• Opening and managing corporate accounts.

Assistant Customer Service Representative

BLOM Bank • Beirut • January 2014 – June 2016

• Responding to all customers inquiries in terms of: retail account opening, account managements, incoming and outgoing transfers, informing customers on the bank’s new products and services.

• Conduct proper KYC and fulfill the compliance requirement on KYC, and other regulated activities.

• Providing all types of cards for customers (credit, debit, charge, prepaid...)

• Managing, purchasing, issuing and clearing all kinds of checks.

• Handling administrative tasks: answering daily phone calls, filing, archiving, controlling the branch’s daily transactions.

• Coordinating with executive and senior personnel to handle requests and queries from senior managers.

Teller-Customer Service Representative

BLOM Bank • Beirut • April 2012 – December 2013

• Providing account services to customers by receiving deposits and loan payments, cashing checks and processing tax payments.

• Daily control of the Automated Teller Machine.

• Cross-selling bank products by answering inquiries; informing customers of new services and products.

Contact this candidate