SAULE UALIYEVA

PROFILE

Detail-oriented and interpersonal professional with experience in customer service, management, and administration. Provides exceptional service to customers with the ability to build and lead strong teams to success. Takes initiative in managing multiple projects at once, ensuring deadlines and expectations are met. A valuable asset with skills in effective communication, organization, and problem-solving. PROFESSIONAL EXPERIENCE

2020 - May 2021

Manager, Sarai Batu Hotel, Atyrau, Kazakhstan

• Managed reservations, assisted guests with questions or complaints, and answered phones

• Hired, trained, measured performance, and took disciplinary action with hotel staff as necessary

• Assisted with hotel renovations, managed deliveries, and ensured all tasks were promptly completed

• Communicated with companies regarding potential partnerships 2019 - 2020

Administrative Generalist, Win-Life Insurance Agencies Inc, Toronto, ON

• Performed routine office procedures (phone management, data entry, filing, copying, and faxing) and provided internal clerical support

• Negotiated payment plans with clients and conducted follow-ups

• Prepared letter documents, including renewals, endorsements, and certificates of insurance

• Reviewed policies of insurance to confirm accuracy and adequacy 2018

Administrative Assistant, Hariri Pontarini Architects, Toronto, ON

• Scheduled and coordinated meetings, appointments, conference calls, and travel arrangements for supervisors and managers

• Organized and hosted client seminars, created invitations, booked venues, and managed catering

• Reviewed purchase invoices and made payments on time

• Took and maintained office supply inventory

2017 - 2018

Assistant Store Manager, Vivo Rosa, Toronto, ON

• Created and managed all employee schedules

• Addressed and resolved client concerns, setting an example for customer service excellence

• Directed sales floor activities and created attractive merchandise displays

• Regularly exceeded daily sales goals

References available upon request.

CONTACT

admwx5@r.postjobfree.com

647-***-****

Toronto, ON

EDUCATION

2015 - 2018

Bachelor of Arts

Psychology

York University

Toronto, ON

2009 - 2014

High School Diploma

17th Lyceum

Atyrau, Kazakhstan

KEY SKILLS

Communication (Written & Verbal)

Leadership & Collaboration

Relationship Building

Independent Work

Organization

Time Management

Problem-Solving

Adaptability

Fluent in English & Russian

Technical Proficiencies: Microsoft

Office, Google Drive, Adobe

Photoshop, iMovie, Corel Draw

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