Administration clerk
Resume:
CURRICULUM VITAE
OF
HAVISHKA RAMPERSAD
CURRICULUM VITAE-HAVISHKA RAMPERSAD
Residential Address : 8 Homeside Place, Caneside, Phoenix 4068
Postal Address : PO Box 61009, Phoenix 4080
Cell Number : 068*******
Alternate Cell Number : 068*******
Landline number : (031-***-****
Email : ********.*********@*****.***
PERSONAL DATA
Surname : Rampersad
First Name : Havishka
Identity number : 960**********
Date of birth : 05/05/1996
Sex : Female
Nationality : South African -Indian
Home language : English
Health : Good
EDUCATIONAL QUALIFICATIONS
High School : Havenpark Secondary School, Kwa-Zulu Natal
(2008-2013)
Highest grade passed : Grade 12
Subjects Passed : English, Afrikaans, Mathematics, Life Orientation,
Tourism, Business Studies, Consumer Studies.
PERSONAL INFORMATION
I am a self motivated hard working young woman. I am a fast learner and very goal orientated. I work well with others and I am a fast thinker. I work well under pressure. I am very confident and friendly and I have very good verbal and communication skills.
I am computer literate and know how to use the Microsoft and QuickBooks applications, I work with excel applications for tracking off accounts, booking of appointments and tracking sales number
EMPLOYMENT HISTORY
Name of employer: CCI international call centre
Duties: Sales agent.
A telecommunication advisor who sells home phone, broadband and TV services to various international destinations such as the United Kingdom.
Various duties such as Booking engineer appointments, handling customer queries and customer complaints.
Duties: Online Chat Advisor
Advising customer of services availability in their area, providing package information of services provided, dealing with online assistance during the sign up process, providing compliance for better understanding and clarification of services purchased, providing package cost and monthly charges to customers both new and existing to the company .
Name of employer: Youthere (call centre)
Duties: A telecommunication advisor who sells security services to local individuals.
Survey advisor : A telecommunication advisor, whom conducted surveys in various international destinations such as the United Kingdom.
Name of employer: CCI international call centre
Duties: Sales agent.
A telecommunication advisor who sells home phone, broadband and TV services to various international destinations such as the United Kingdom and Australia.
Various duties such as Providing excellent customer experience, promoting benefits of the product,assisting customers to book their engineer appointments, handling customer queries about their account dealing with billing enquires and customer complaints.
Name of employer: CCI international call centre .
Duties: Subject matter expert / Team manager.
An innovative, highly motivating team leader looking after up to 15 people in a team, other responsibilities are to do an hourly campaign update,monitor agent growth and development, as well as to coaching agents in terms to meeting targets and working with excel and time keeping for the team setting an expectation of daily performance
Name of employer: CCI international call centre .
Duties: Quality and compliance / Team manager.
Duties included listening to sales & non sales calls tracking the average of compliance errors and providing feedback to Team leaders and other part of business.
Handling complaints from customer who may have been mislead during a sale.
Ensuring that the customer had been provided with the best customer services and he / she was provided with accurate information and systems processors were followed correctly.
Name of employer: Oaklands call centre .
Duties: Quality and compliance & Admin.
Duties included listening to sales & non sales calls tracking the average of compliance errors and providing feedback to Team leaders and other part of business.
Handling complaints from customer who may have been mislead during a sale.
Ensuring that both company and clients thereof were satisfied with the products provided / being sold and doing credit evaluations for the best fit of product for the client.
Name of employer: Dawood Patel & Company
Duties: Receptionist& Admin.
Duties include switch board control, taking messages, booking of appointments and are not limited to other office requirements
EMPLOYMENT REFERENCES
Name of company: Call Centre’s International
Name of reference: Melanie Naidoo
Duration : 16 December 2013 to 23 December 2014
Contact number : 071-***-****
EMPLOYMENT REFERENCES
Name of company: Call Centre’s International
Name of reference: Melanie Naidoo
Duration : 16 December 2013 to 23 December 2014
Contact number : 071-***-****
Name of company: Youthere Call Centre
Name of reference: Sundesh Maharaj
Contact number : 084-***-****
Name of company: Call Centre’s International
Name of reference: Nadia Shaik
Duration : December 2015
Contact number : 084-***-****
Name of company: Call Centre’s International
Name of reference: Arnold Chetty.
Contact number : 060*******
EMPLOYMENT REFERENCES
Name of company: Call Centre’s International
Name of reference: Melanie Naidoo
Duration : 16 December 2013 to 23 December 2014
Contact number : 071-***-****
EMPLOYMENT REFERENCES
Name of company: Oaklands Contact Centre
Name of reference: Ivan Govender
Duration : 03 July 2020 to 15 October 2020
Contact number : 084-***-****
EMPLOYMENT REFERENCES
Name of company: Dawood Patel and Company
Name of reference: Bilkees/ zakia
Duration : 15 October 2020 to Present
Contact number : 031-***-****
National Senior Certification
Contact this candidate