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Curriculum Vitae of

Legari Dineo Christinah

067-***-**** / 076-***-****

admwk4@r.postjobfree.com

Dineo Christinah Legari

cell : 067-***-**** / 076-***-****

email : admwk4@r.postjobfree.com

address : E345 Mokgalong Str, Saron Section, Phokeng, 0335 Personal Info Full Names : Dineo Christina Legari

Gender : Female

ID number : 851***-****-***

Marital Status : Single

Citizenship : South African

Religion : Christian

Languages : Setswana and English

Education Computerised Accounting and Bookkeeping [2019] Careers IT (Durban) - Certificate

Certificate attached.

Public Relations N4 - N6 [2011]

Royal Bafokeng Institute (Rustenburg)

Certificates attached

Subjects : Public relations, Communication, Computer practice, Office Practice and Information processing.

Bookkeeping to Trial Balance [2007]

Damelin (Rustenburg) - certificate

Certificate Attached

Grade 12 (Highest grade passed) [2004]

H.F Tlou High

Setswana, English, Afrikaans, Accounting, Economics and Business Economics Work History Moremogolo Primary School [12/2020– 03/2021 Educator Assistant

Prepare the classrooms before school starts.

Prepare for the periods before the lessons start.

Identify learners who needs interventions.

Assist the educators with marking and entering marks.

Assist the educators with typing the test and assignments. Easton Berry Attorneys [11/2019– 06/2020]

Team Leader

Communicate any changes or new information from senior managers to agents.

General Admin work.

Managing and driving productivity (Monthly, weekly and daily)

Making sure that agents are adhering to the company’s policies and procedures.

Filling all paper work of the agents.

Coach and provide feedback to agents and senior managers on their individual performance.

Manage the implementation of an action plan to achieve required standards MBD Incorporated [12/2017– 09/2019]

Team supervisor (Promoted)

Communicate any changes or new information from senior managers to agents.

General Admin work.

Managing and driving productivity (Monthly, weekly and daily)

Making sure that agents are adhering to the company’s policies and procedures.

Filling all paper work of the agents.

Coach and provide feedback to agents and senior managers on their individual performance.

Manage the implementation of an action plan to achieve required standards MBD Incorporated [08/2015– 11/2017]

Quality Assurer (Promoted)

Managing the quality control of agents by conducting assessments

Auditing account by listening, evaluating and assessing calls.

Communicating and sending updates to senior managers and agents.

Conduct calibrations sessions with senior managers and agents

Conduct coaching sessions with agents to better their performance.

Providing productivity reports daily, weekly and monthly within agreed timelines.

ADHOC PROJECTS – Assisting with monthly branch evaluations, additional task and special projects as when required.

Training and inductions

MBD Incorporated [11/2012– 06/2015]

Call centre agent

To contact debtors to collect on accounts that are in default where there has been no payments or recoveries in a cost effective manner.

Arrange for debt repayment or establish repayment schedule based on debtors financial situation.

Capture note on the system regarding important information regarding important information and the arrangements with debtors.

Skills

Computer skills (software: windows 98/ 2002/ xp/ vista; typing skills; Microsoft office 97; 2003; 2007 including Microsoft word; excel; power point; outlook; Microsoft publisher and access internet and email etc.).

Effective oral and written communication.

Broadminded, good listening skills and attention to detail.

Ability to adapt and learn quickly, respecting one another.

Time management and adherence to deadlines.

Ability to work under pressure.

Strong leadership skills.

Ability to plan and work independently.

Emotionally mature.

Strong dedication and strong commitment.

Career Aspiration I aspire to be placed in a position where I can showcase my talent, skills and my abilities to their elevations while improving my knowledge in the working industry. It is my intention to further my studies to enable me to work more professionally and accurate so that I can inspire the industry with the knowledge and skills. References

Institution : Easton Berry Attorneys Institution : Moremogolo PS Name : Mr S Mvambi Name : Miss M Sefora

Position : Team Manager Position : Deputy Principal Contact no.: (060-***-**** Contact no.: (082-***-**** Institution : MBD Incorporated

Name : Ms P Nzama

Position : HR Manager (Durban)

Contact no.: (072-***-****

Contact this candidate