Webehelp

November **** - Current

Duties

Senior Associate

British Gas Campaign

Assisting with Gas and Electricity payments and queries

Logging complaints

Upselling Smart Meters

Optismile Advanced Dental Emporium

Accounts and Administrator Assistant

February 2019 - August 2020 (Retrenched)

Duties

Back Office Admin Assistant Responsibilities

Preparing patients for dental work

Assisting with infection control by sterilizing and disinfecting instruments, setting up instrument trays, preparing materials and assist with dental procedures

Recording treatment information in patient records

Exposing dental x-rays from dental diagnostics and caring for dental x-ray equipment

Providing patients with information on dental hygiene, oral health care and plague control programs

Collecting and recording medical and dental histories and patients vital signs

Providing postoperative instructions as directed by the dentist

Ordering dental supplies and maintaining dental equipment inventory

Assisted with Debtors and Creditors along with invoicing

Patient claims and accounts assistance, contacting for outstanding payments

Taking of payments cash and card including foreign payments

Dealing with emails and whatsapp queries

Booking of patients and contacting potential patients for bookings

Explaining certain dental treatments

Exceeding management expectations of managing creditors and the company website

Customer service

DENIS (Dental Information Systems)

Network Provider Relations Administrator

December 2012 – July 2017

Duties

Compliance

Collate and sort data for non-compliant Service Providers

Investigating providers who appear on the monthly report

Contact these providers and obtain information regarding their non-compliance

Updating system accordingly to providers comments/reasons

If necessary to send communication and attach to system: ie tariff reports, compliance letters, request for information

Collate data and send to various HUB/PMA and request an investigation and feedback on findings

Receive work within the various workbaskets; Rfs (Request for Service) from either members, brokers, service providers or from the medical schemes

Investigate these request and provide feedback to relevant parties, either telephonically or email

Submit weekly and monthly reports on non-compliant providers and necessary actions that need to be addressed

Data and Systems

Quality check all Network Applications received from providers

Contact providers either telephonically or via email for outstanding information on applications

Update provider details on the system

Send completed Network Application to be processed

Update or add providers nominated bank details onto the system in order for the claims to pay

Cancel cheques as per request and request for all future payments to be paid via Eft

Provide feedback on applications

Data Integrity – system clean up by contacting practices to update all information appearing on the system

Send termination letters to providers

Search for network providers in close proximity to a provider for has been terminated

Send letter informing members that the provider they recently visited is no longer on the Network and provide them with a list of providers whom they may visit

Rfs cases (Request for Service) – all network related, compliance cases are to be investigated and closed on a daily basis

Administration

On Network Application approval, to create a contract number for provider and insert it onto the Services Agreement/Contract

Compile email to send to provider and attach necessary documents

Add relevant information onto a spreadsheet

Request for outstanding information telephonically or via email

Electronically sign compliant Services Agreement/Contract

Send communication to providers informing them their application to join the network has been approved and attach the relevant documentation

Send request for provider to be added onto the Network

Submit weekly and monthly reports on providers joining the network

Relationship Manager assistance

Assist the Relationship Manager while she is on practice visits

Cancel or re-schedule appointments when necessary

Assist with provider data and escalations for practice visits

Update documentation for practice visits

Customer Service assistance answering of customer queries telephonicallyand via email

Quality

Team quality to be done on a weekly basis

Call quality – login and randomly select calls to listen to and rate and score accordingly

Rfs quality – randomly selecting cases where team members have worked on and rate and score accordingly

Relationship Manager Survey’s – Randomly select practices to call and request them to rate the service of the Relationship Manager as well the companies

Provide feedback to team members regarding rating and scoring and give suggestions for going forward

Mail Merge

Sending mass communication to providers; ie: network, non-network, claiming or non-claiming providers

Preparation of data prior, make certain it is correct data

Receive sign off for mass communication; ie: email body template to be used, attachments

Random checks and test before sending mass communication

Data fix mass communication to the system

Check data fix was loaded correctly on the system by doing random checks

Report any errors picked up on data fix

Projects handled

Annexures and Addendums

Outstanding Network Applications and Services Agreements

Data integrity

Newsletter and tariffs

Satellite practices

Reason for leaving - Due to medical reasons

TARA-ANNE TURNER

OVERVIEW

CONTACTS

I am a self-motivated, diligent individual who requires little supervision. Being goal driven, I manage my own time effectively to ensure that I meet my own objectives as well as those of the Company I represent. I build solid professional relationships and enjoy interacting with people.

I am a creating thinking, problem solving and face challenges with an analytical mind. I have good organizational, administrative, computer, presentation, and communication skills. I would like to find a position to both utilize and develop my skills, knowledge and experience whilst adding value to the Company.

ADDRESS

445 5TH AVENUE

LOTUS RIVER, 7941

PHONE

021-***-**** / 084-***-****

EMAIL

admwgz@r.postjobfree.com

Grade 12 Certificate – 2002

Debt Review Collections, Data Administration

Admin, Accounts, Debtors and Creditors, Reception

Reception

KEY SKILLS AND EXPERIENCES / EDUCATION

PERSONAL DETAILS

DATE OF BIRTH

09th March 1985

REFERENCES

LANGUAGES

English (Home Language)

Afrikaans (Conversational)

DENIS (Dental Information Systems)

Fuad Amien

T: 021-***-****

Borman & Associates

Miss Marne Bergstedt

T: 068-***-****

Intec College

Miss Carmelita Brandt / Miss Erica Mitchell

T: 079-***-**** / 078-***-****

Optismile

Roshana Omar

T: 073-***-****

Webhelp

Lance Petersen

T: 060-***-****

NOTICE PERIOD

Available Immediatley

DRIVER’S LICENSE

No

SOCIAL INTEREST

Motivational Reading, Outdoor activities, Cooking and Baking

COMPUTER LITERACY

Advanced MS Word, Advanced MS Excel, MS PowerPoint, MS Outlook, Basic Book-keeping, MDA experience

Employment History

Contact this candidate