SIFISO MTHEMBU

*** ********** *****. ****** *****. P.O.Dube 1800

011-***-**** 083-***-****

admwd6@r.postjobfree.com

PERSONAL PROFILE

ID Number : 781***-****-***

Date of Birth : 23 October 1978

Marital Status : Maried

Nationality : South African

Languages : IsiZulu, English, IsiXhosa, & Setswana EDUCATIONAL PROFILE

Institution : Olympus High School

Course : Matriculation

Year : 1995

Institution : Pear Solutions

Course : A+ Service Technician. Comptia Certified

Year : 2001

Institution : Vodacom Academy

Course : Program 1 to Program 3

Year : 2002

Institution : Regenesys Business School

Course : Project Management

Year : 2006

Institution : VMWare Partner Central

Course : VMWare Sales Professional

Year : 2008

EMPLOYMENT HISTORY

Company : ABSA bank

Position : VIP services technician

Duties : Providing support to EXCO members, attending to escalated calls. Period : August 2013 to Date

Company : Standard bank SA

Position : IT service desk consultant

Duties : Providing support to end users, logging calls via remedy and provide first line support to users, also call for incident updates and customer interaction. Period : June 2011 to July 2012

Company : Durban University of technology

Position : Computer lab technician

Duties : Computer lab technician: running maintenance and provide support to end Users. Assisting lecturers with deploying learning courseware to students, also help in providing support to the department I am working at. Period : January 2010 to Dec – 2010

Company : Bula Technologies

Position : Stock manager and scheduler

Duties : Receiving stock and scheduling installations. Managing the Invoicing and billing, deploying with external teams and dealing with escalations and issues. Doing online quotations and selling notebooks and desktops and various Dell Products and peripherals, maintain client relationships. Scheduling calls for Installations and stock management. Period : April 2008 – September 2009

Company : Conexus

Position : Call centre Agent

Duties : Doing follow up calls on vehicle sales and services Period : October 2007 – January 2008

Company : Bayport

Position : Call centre Agent

Duties : Selling loans inbound & outbound calls

Period : June 2007 – September 2007

Company : Milzet Consulting Services

Position : Projects Manager

Duties : Managing the Quality Management System and Implementing company projects, running desktop support, network support and installation of hardware and software, buying of office equipment. Period : September 2004 – March 2006

Company : Zingtech Marketing & Promotions

Position : Operations Manager

Duties : Buying and renting of equipment for the company and managing the day to day running of the company.

Period : August 2003 – July 2004

Company : Worldonline Shop

Position : Sales Representative and PC Support

Duties : Maintenance of server and 13 workstations running Windows 2000, maintaining a LAN network. Responsible for system operations and various types of hardware and software.

Period : January 2002 – June 2003

Company : Internet Gallery Cresta Mall

Position : Computer Service Technician

Duties : Maintaining of all Workstations & LAN network, servicing and upgrading Period : June 2001 - January 2002

SKILLS PROFILE

Good customer relationship management, Good written and verbal Communication skills, Organisational skills Windows 98 se; Windows 2000; Windows XP; PC Hardware installation and upgrades; MS Office 2000; MS Office 2003; MS Office 11; Open office.Org 2.2; Linux Ubuntu & Kubuntu.

REFERENCES

Mr. Neil Pillay

Manager – Internet Gallery

(011-***-****

Ms. R.L. Makhubu

HOD – Media Language (Durban University of Technology) 082-***-****/ 031*******

Mrs. Carmen Bowers

Business Improvement Analyst, ABSA EUT Enterprise Services 011-***-**** \Mobile:076-***-****

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