SHOIAB UMAR MULLAJI

Mobile: +91-992*******

E- mail: admw6w@r.postjobfree.com

To succeed in an environment of growth and excellence and earn a job which provide me satisfaction and self development and help me achieve Organizational and personalgoals.

Handling three types of CRS Reservation as follow, Amadeus, Galileo &Abacus. Make accurate airline quotation according to airline tariff structure for the routing, class of service and application of loyalty program whenapplicable.

Promote the acceptance of Fares, Rates and Suppliers, that match the client's travel program policies and negotiatecontracts.

Handling full Reservations and Ticket sales service including the issue and re- issue of passenger tickets and updating of thePNR. Provide literature and information to clients concerning local, interstate and international tours, travel routes, accommodation, local customs, fares, and travel regulations.

Handle the queries of customers with proper advice or quick solutions, which is vital for the growth of business by safeguarding the interest of customers. Handling Walk inCustomers.

Handling entire Itineraries for a variety of high profile client. Career Objective:

Job Responsibilities:

Work Summary:

Worked in LAWSON TOUR AND TRAVELS, As Travel Consultant From 1st AUG 2011 to 15th JUN 2014 For 3 Year on Abacus, Amadeus, Galileo CRS .Responsible for b2b Online Portal and co prate clients. Handled Ticket issuance/cancellation

/reissuance domestic and international both, internal and external calls, offering the highest level of customer service.

Worked with cleartrip pvt ltd For from Aug 2014 till dec 2017 for 3 years months as implant executive handled Ipsos pvt ltd implant job responsibility was coordinating with company admin and Employees forFlight booking,hotel booking,visa,forex according meeting and requirements. Sub-meeting invoice to admin and accounts doing follow for up payment.Using Abacus, Amadeus, Galileo CRS.

• Working as Sr. Travel Consultant with Cox & Kings ( Ezeego1 Tours and Travels) from 25th DEC.2017.Cox & Kings is the longest established travel company in the world. The worldwide offices are located in UK, USA, Japan, Russia, Singapore and Dubai. It has associate offices in Germany, Italy, Spain, South Africa, Sweden and Australia. Manage inbound and outbound calls, emails, and chat (including instant messaging); Abacus, Amadeus, Galileo CRS.

• Worked with Uzbekistan airline PSA as for 1 year PSA (Passenger Sales Agent: Designated Sales ) handled the sales, reservations, and ticketing of airline tickets,walking clients as well handline b2b agents . job responsibility service agent helps customers as well as b2b agent with flight reservations, itinerary changes, baggage concerns,cancellation and refund and questions about customer loyalty programs. Manage inbound and outbound calls, emails, and chat

(including instant messaging);Using airline system

• Currently Working as Travel consultant in aetrip.com . job responsibility are booking

(reservations), and post-travel management, Manage Retail, Walk-ins, Counter Sales, Corporate and Sub-agent customers, Interact with customers and respond to their inquiries in either the customer service, sales, or technical support space, Manage inbound and outbound calls, emails, and chat (including instant messaging), Manage and boost sales of the company, Attend sales calls, convert leads and follow up with customers.

1. Completed S.S.C. in Mar. 2007 from Holy Family HighSchool. 2. Completed H.S.C. in Feb. 2009 from Shriniwas BagarkaCollege. Holding Six Months Diploma in International Airlines Travel Management Academics:

Certification:

&Galile

Passed Amadeus CRS System.

Passed Galileo CRSSystem.

Passed Abacaus CRSSystem.

Proficient in use of MS Office, including Word, Excel, PowerPoint, Outlook and Entourage. Quick to learn new software and applications. Excellent use of Internet.

Extensive knowledge of the routine airport procedures including flight management and ticketing and reservationbookings.

Excellent command of geography, time zones andnationalities. Excellent knowledge of Departure Control System ( DCS). Exceptional ability to display a positive attitude with energy and enthusiasm toward assuming new roles andchallenge.

Persuasion and Resilience - and the ability to cope withrejection. Excellent Interpersonalskills.

Name : Shoiab umar mullaji

Father sName : Umar ali mullaji

Religion :Islam.

PermanentAddress : Room No- 7, Ram BahadurChawl,

Chakala, Islampur, Andheri(E),

Mumbai 400 099.

ContactNumber : +919*********.

DateofBirth : 15thMarch1990.

PlaceofBirth : Mumbai(Andher i(E).

Nationality :Indian.

Personal Skills

Personal Details

LanguagesKnown : English, Hindi andMarathi.

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