Support Associate Staff

PERSONAL INFORMATION KATURAMU NICHOLUS

Phone: +254-***-***-***

Mail: ********.***@*****.***

Skype: prayz_law

LinkedIn: www.linkedin.com/in/katuramu-nicholus

PROFILE

Accepting challenges is the foundation of my life experiences and something I do with confidence. I am a totally committed hardworking individual with pride in being direct, spontaneous and communicative. I am an excellent planner, team player, motivator and organizer which skills have enabled me to effectively and efficiently defuse problem situations using tact. My passion is to always be part of initiatives or organizations to serve the greater purpose in the World. WORK EXPERIENCE

2016-05-16 to-date Customer Care Associate Bridge International Academies-Nairobi Kenya

Execution of established safety, security, quality and Company operations policies, procedures and practices.

-Ensure customer satisfaction and provide professional customer support.

-Handle customer complaints, provide appropriate solutions and alternatives within the time limits

-Working with CRM for reporting to ensure proper customer service is delivered

-Identify and assess customers’ needs to achieve satisfaction

-Follow-ups to ensure resolution and keeping records of customer interactions.

-Responding promptly to customer inquiries.

-Resolve and escalating customer complaints via PBX and emails

-Suggesting solutions when a product malfunctions 2014-07-04 to 2016-05-16 Consultancy and freelance systems programming Web design and development

Computer repairs and maintenance

Projects:

http://www.afrisafary.com/

http://www.ratybasolutions.com/

http://www.krcuganda.org/

http://www.agaba.org/

http://www.africanherbalists.co.za/

Cherry's Supermarket P.O.S. system

St. Jude School management system

KRC staff reporting system

2013 (June - August) Internship with Kabarole Research & Resource Centre (KRC)

Developed a staff reporting system

Website design

Working with Content Management Systems

Windows networking skills (file and printer sharing techniques) 2012 (April - September) Worked with Camara Education Tanzania

Digital Hub Networking

ICT volunteer training

Computer graphics with GIMP

2010 - 2011 worked with Camara Uganda as a workshop supervisor

Gained experience with computer networks

Gained experience with the Moodle system

Repairs and maintenance

Gained experience with using a PXE server

2009 - 2010 Volunteered with Camara Uganda (based in Ireland)

Gained experience with basic Java programming

Gained experience with computer refurbishment

Gained experience with computer networking

Gained experience with Linux operating system

System troubleshooting as well as hardware troubleshooting

Gained experience with Moodle system

PROFESSIONAL SKILLS

Web Design (CMSs, HTML, CSS, JavaScript, Django)

Programming (PHP, Python, JS, CSS, C++ & C#)

Databases (MYSQL, Oracle & Postgre)

Networking

System administration

Marketing through social media

Computer Repairs and Maintenance

EDUCATION AND TRAINING

2011 - 2014 Award: Bachelors of Science in Information Technology Uganda Christian University (Mukono-Kampala, Uganda)

Principles of Programming, Web design and Programming, Networking, Systems Admin, Databases, Computer repairs and Mentainance, Project Management, Resource planning and Business communication skills

Final year course project: An Online University Results Management System 2008 - 2010 Award: Diploma in Computer Science

Mountains of The Moons University (Fort-Portal, Uganda)

Principles of Programming, Web design, ICT Skill Builder, Linux Operating System, Principles of Management and Database Programming (Ms Access & MySQL) 2006 - 2007 Award: Uganda Advanced Certificate of Education-UACE Ryeru Boys Campus (Bushenyi, Uganda)

2002 - 2005 Award: Uganda Certificate Of Education-UCE St. Michael High School (Bushenyi, Uganda)

PERSONAL SKILLS

Languages: UNDERSTANDING EXPRESSION

Listening Reading Speaking Writing

English Good Excellent Good Excellent

Swahili Excellent Excellent Good Excellent

Communication skills:

I have good communication skills gained through my experience as a workshop supervisor with Camara Education Uganda and Tanzania. Organisational / managerial skills:

Leadership: working as a workshop supervisor, I managed a group of 10-15 volunteers and staff Support members. I therefore gained useful managerial skills such as delegation and conflict resolution at work.

Job-Related Skills:

Business communication skills and service delivery: as a team leader, I devised means of quality service delivery through an implementation of a quality control (QC) for the refurbished computers prior to being delivered to destined schools. It has thus been adopted by other digital hubs in Africa as good a command of quality control processes.

Computer Skills:

Through the University Proposal and Reporting writing and class work, editing pictures for web design, building static and dynamic webpages and my final year project design and implementation respectively.

Hobbies:

Sports: exercise, cycling, swimming and football

Music: watching and listening

Travelling and making friends

REFERENCES

Robert Ševčík - Head Of Engineering OPENMATICS

KarolAnne FitzPatrick - Former CEO of Camara Uganda. London, England: Peter Waweru - Customer Care Supervisor Nairobi, Kenya NB: Reference person's contact details are available on request Thank you for considering my application. I look forward to hear from you.

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