KRISTINA BALRAM-MOHAMED

PROFILE

Primary Care Practice Manager with over 10 years in medical and healthcare operations experience within fast paced environments. Ability to lead and motivate employees. Skilled at practice workflows efficiencies and in creating operating manuals for references and trainings. Punctual problem solver and avid multitasker. Track record of being a goal oriented, essential part of the management team and instrumental in providing effective solutions that produce immediate impact and contribute to the practice’s long-term success.

CONTACT

PHONE:

646-***-****

LINKEDIN:

www.linkedin.com/in/kristina-mohamed-a8992298

EMAIL:

admw4d@r.postjobfree.com

ACTIVITIES AND INTERESTS

My Family

Books and Libraries

The Tropics

Beaches

Travel

Great food

Food pantry volunteer

WORK EXPERIENCE

Pediatrics Practice Manager

ProHEALTH Pediatrics, Forest Hills

2017–Present

Assessing individual practice KPI metrics, operational, financial concerns and implementing policies and procedures. Maintaining appropriate staffing levels and keeping OT utilization rates under 1%, etc. Resolves patients’ complaints and assessing, evaluation and coming up with solutions to better patient experience outcomes. Developed various project plans, initiatives, and provided training to achieve positive patient outcomes, provider/employee satisfaction, customer service and clinical and financial excellence. Created operational manuals for all key jobs descriptions and hiring processes. Admin tasks as needed including reception, check-ins, answering phones, responding to email and social media inquiries, etc.

Family Medicine Practice Manager

City Care Family Practice PC, Manhattan

2009–2017

Managing/training medical assistants and administrative staff. Handling all insurance billing, coding and claims submission, claims rejections, appeals and collection management, internal coding billing audits and documentation improvements training and teaching practices for optimal coding. Credentialing and contract negotiations. Medical Assistant duties and Reception duties. HIPAA Privacy officer and HR hiring personnel

EDUCATION

University of Guyana

June 2004

Bachelor of Medicine, Bachelor of Surgery, M.B.B.S.

KEY SKILLS AND CHARACTERISTICS

Leadership and hiring

Building operational manuals for various workflow efficiencies

Ability to work collaboratively as part of a team and build strong teams

MS Office Suite, tech savvy and efficiency focused

Excellent listener and problem solver

Move mountains

Contact this candidate