Administrative Clerk Front Desk

Yadira G. Hernandez

*****************@*****.***

312-***-****

Objective:

Seeking a customer service role within an office environment where I can use my problem solving skills, strong communication, and customer service skills while continuing to grow personally and professionally

Skills:

•Excellent in verbal and written communication

•Multitasker

•Problem Solving Skills

•Customer Service

•Bilingual in Spanish and English

•Proficient in Microsoft Office Suite

Education:

Nirvana Institute

2020

Certified Nursing Assistant. (CNA)

Northwestern Resuming Spring of 2022

Associates of Arts Degree

Richard J. Daley College 2015-2017

Classes Taken

Thomas Kelly 2014

High School Diploma

Work History:

Shirley Ryan, Chicago IL 02/2019-Present

Patient CareTech

•Counsel, listen and educate patients and patients’ families on health concerns, questions, or suggestions

•Answering calls, taking messages and handling correspondenc

•Strong knowledge of basic medicine and operating medical equipment

•Basic computer and record-keeping skills

•Worked in a fast paced environment.

FedEx, Bedford Park, IL 09/2017-10/2018

Administrative Clerk

•Provided service to customers with questions or issues with package deliveries

•Handled data entry into internal database updating shipping updates

•Answered incoming calls regarding package updates for customers

•Communicated with the warehouse staff regarding updates on package status

The Home Depot, Chicago, IL 02/2015-04/2016

Sales Associate

•Responsible for greeting store visitors and ensured they had a positive shopping experience

•Handled cashier duties including; taking payments, processing returns and sales

•Helped customers locate various products within the store and answered questions on specific items

Richard J. Daley, Chicago, IL Spring Semester 2015

Front Desk (work study program)

•Responsible for scheduling student appointments with counselors

•Handled filing of student records and ensured confidentiality

•Reached out to students for appointment reminders via phone

•Data entry to update or make changes to student accounts

•Responsible for conducting new student orientations

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