Bachelor of Hotel and Tourism Management.

DAYANA SANTACRUZ

Sales. Weddings & Events

Experience

AUGUST 2019 – OCTOBER 2020

EL DORADO SEASIDE SUITES BY KARISMA

Groups & Weddings Coordinator – Quintana Roo, Mexico

Manage the operation of Groups & Weddings in El Dorado Seaside Suites, El Dorado Sensimar Resort and Hidden Beach Resort by Karisma.

Execute Fam Trips, site inspections and meet with clients before the events to ensure high level of satisfaction.

Create event proposals; negotiate costs regarding set up, decorations, audiovisual, food & beverage.

Perform planning organization and supervision on successfully managed group and wedding events.

Conduct and coordinate meetings and to ensure all departments of the Resorts are fully briefed to a high service standard.

Increased wedding level of customer satisfaction. APRIL 2019 - JULY 2019

EL DORADO SEASIDE SUITES BY KARISMA

Groups & Weddings Coordinator, Internship – Quintana Roo, Mexico

Successfully managed and coordinated wedding events.

Created event timelines and schedules, which help arrange, organize, and customize each specific wedding occasion.

Planned room set up, audiovisual needs, food and beverage regarding the clients needs.

Ensured customer satisfaction by providing exceptional customer service when working with guests and resolve guest issues. JULY 2018

UNDERGRADUATE THESIS: FORMULATION OF A STRATEGIC PLAN FOR THE WAIRA HOTEL University Externado de Colombia – Bogota, Colombia

Completed an assessment of the property, identifying the strengths and weaknesses of the current management in the areas of general management, food & beverage, front desk, housekeeping, human resources, accounting, sales and marketing

Competitive analysis of the hotel compared to its most relevant competition

Created detailed strategies designed to address the weaknesses of the property and calculated the cost and length of time anticipated to execute the strategies.

Determined the impact our recommendation would have on the hotels bottom line Education

AUGUST 2019

BACHELOR OF HOTEL AND TOURISM MANAGEMENT, UNIVERSITY EXTERNADO DE COLOMBIA Bogota, Colombia

Ranked #3 university in Colombia according to QS University World Rankings. Member of CHRIE(Council on Hotel, Restaurant and Institutional Education)

Two-year break for cultural exchange - 2016 - 2018 JANUARY 2017 – APRIL 2018

COURSEWORK, NORTH SEATTLE COLLEGE

Seattle, United States

Intermediate and Advanced ESL Speaking & Listening (2017)

TOEFL/IELTS Preparation (2018)

Italian (2018)

Skills

• Fluent in Spanish and English (IELST 6.5)

• Public Relations

• Ability to work under pressure and under own initiative.

• Problem solver

• Wedding Planning

• Event Design

references

Available upon request

Bogotá, Colombia · +57-319-***-****

*******.*********@*****.***

https:/ /www.linkedin.com/in/jeniferdayanasantacruz/

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