Power Companies Support Agent

Brittney Turner

*** ******* **, ******** ****, MI 828-***-**** **********@*****.***

Work Experience

Right way cleaning

Lead Cleaner, Nov 2014 – present

Clean, sanitize, and disinfect a commercial manufacturing company 6 nights a week. Change trash, clean break areas and restrooms. Vacuum and mop the facility.

TELENETWORK, SAN MARCOS, TX

Work at Home Tech Support Agent, Jun 2014 – present

Answer incoming calls for Frontier Internet Callers. Answer customer's questions regarding their internet service, and speeds. Assist customers in troubleshooting their internet connection when it isn't working.

Take notes, and leave accurate details regarding customer's account. Provide world class customer service, and answer any and all questions to the best of my abilities.

GUTHY RENKER, ASHEVILLE, NC

Work at Home agent, Apr 2014 – Nov 2014

Assist incoming callers by answering questions about viruses on their computer, and should they want to purchase the anti-virus we offer, set them up and transfer them to sales.

Job is based on sales performance, I did very well with the sales portion of this position. Always maintaining 50-75% of all my calls getting a sale.

SITEL, ASHEVILLE, NC

Learning Specialist, Dec 2010 – Apr 2014

As a learning specialist, I was the first method of contact for new employees. Upon Hire, I would take a group of new employees usually 12-17 at a time, and train them how to do the job, and do it successfully.

Teach employees how to talk on the phone to customers when they call in. Show new hires how to use the systems to answer all questions efficiently, and effectively.

Maintain records on each employee if they miss work, test scores, and overall how they are doing on the subject. Keep records in Microsoft Excel, changing records daily.

Lastly, create new strategies on how to learn the material more effectively. I am a professional with Microsoft Office products, excelling in Microsoft Powerpoint, word, outlook, and excel.

I can type without errors, 52 words a minute.

AREA WIDE PROTECTIVE, ASHEVILLE, NC

Crew Lead, May 2013 – Apr 2014

Work with D.O.T and local power companies to maintain safety on roads and highways.

Set up enclosures with cones and barricades to ensure traffic safety.

Provide mobile stop signs to control traffic while in the middle of the road.

Drove a company truck to and from work each day and parked in my garage at home. Education

FREEDOM HIGH, MORGANTON, NC

High School Diploma, May 2009

ASHEVILLE BUNCOMBE TECHNICAL COMMUNITY COLLEGE, ASHEVILLE, NC Business Administration Candidate, Dec 2015

My Goal Is to someday soon, open and start a successful business. Additional Skills

I have an eye for detail, and try to do my very best given the chance!

I am very punctual, and strive to arrive on time and not miss work. I can honestly say within the last 3 years, I've missed 3 days of work due to illness.

Given the chance, I can overstand most situations and yield great results. I have faith in my ability to learn at a fast pace, and be a positive addition to any group or team.

Contact this candidate