lauren hernandez

*** ****** **. *********, ** ***42 admvxo@r.postjobfree.com 317-***-****

Objective

To be a hardworking, dedicated team player, committed to positive reinforcement. A versatile communicator both written and verbal with the confidence to offer innovative solutions. Able to juggle multiple priorities, meet and exceed expectations without compromising quality..

skills & accomplishments

8+ years of management, leadership, training and customer service 2014 Cosmetology License

Experience

Home advisor specialist/Discovery Representative home advisor-angie’s list 2016-Present

-Effectively managed hundreds of new accounts while meeting and exceeding weekly and monthly sales goals that are expected to be met.

-Connected with service providers, discussed future sale opportunities with exposure from Home Advisor’s directory.

-Provided a best in class customer experience to current and prospective engaged service providers.

-Researched companies using internal notes, company website, and other public information

-Utilized SalesForce features to manage pipeline and build rapport with prospective clients.

RETENTION SPECIALIST ANGIE’S LIST 2015-2016

-Received incoming calls from member requesting to cancel their current subscription

-Resolved complaints, documents in proper databases and completed any follow up

-Submited member feedback and reports on Angie’s List

-Effectively utilized computer navigation skills to provide best customer experiencenavigation and skills to provide best customer service experience

SERVER HOOTERS 2010-2017

-Ensured customer satisfaction while demonstrating proven ability to multitask

-Trained and led new hires to adhere to company policies and exceed expectations

ASSISTANT MANAGER WINDSOR FASHION 2012-2013

-Led top sales team by providing sales directing and training and support for store operations

-Ensured compliance is met for all company programs, guidelines, policies and procedures

-Holds keys and follows store opening and closing procedures

MANAGER AUNT KATE’S CONSIGNMENT 2010-2013

-Achieved assigned goals and objectives in an accurate, timely and effective manner

-Coordinated the recruiting, hiring, training, and development of Home Furnishing Consultants

-Scheduled and conducted weekly sales meetings

-Resolved customer and Home Furnishing Consultants (inside sales) issues and concerns in an effective and successful manner

CUSTOMER SERVICE DESK TOYS R US 2011-2012

-Interacted heavily with customers on sales floor and cash register

-Utilized company selling approaches to create an enriched customer experience

-Assisted in maintaining a well-stocked and neat store appearance

-Assigned to multiple departments to help customers and the store team to achieve daily results

Education

EMPIRE BEAUTY SCHOOL 2014

GREENWOOD COMMUNITY HIGH SCHOOL 2009