Travel Consultant Customer Service
Resume:
Zulfiqar A. Shaikh
` 832-***-**** Tomball, TX *7375
*******************@*****.***
EXPERIENCE
Carlson Wagonlit – Houston, Texas July 2012 – Present
International Travel Counselor
Handling offshore, marine, and corporate travel accounts
Issuing/exchanging airline tickets as well as creating hotel and car reservations
Calculating tariffs carefully in order to provide accurate information to the client
Providing excellent customer service, including tending to emergency calls
Problem-solving to ensure crew rotation reservations are efficient, and allow for a smooth transition
Responding to and assisting crew travelers from energy companies, while working on queues
Resolving issues with all three GDS systems, including ticket exchanges & troubleshooting
Menzies Aviation (Emirates) – Houston, Texas June 2012 – July 2012
Customer Service Agent
Issued tickets and created reservations for clients
Administered boarding passes and scrutinized documentation for accuracy
Checked in passengers, verified documentation, and boarded passengers on the aircraft
Communicated with customers and leadership to comply with safety protocols
Met customer needs by providing excellent customer service
American Express – Houston, Texas August 2006 – May 2012
Corporate/Platinum Counselor
Arranged air, hotel, and car reservations for business customers worldwide
Provided the highest level of customer service to American Express business customers
Curated options to offer the most reasonable fares, products, and services to Platinum Card holders
Issued domestic/international tickets and exchanges
Consulted closely with company resources and other departments to gather insight
Advised customers to help them to make the best decisions regarding vacation packages
Strategized under pressure in a fast-paced and challenging work environment, while meeting team goals
Gulf Airlines – Houston, Texas July 2003 – July 2006
Travel Consultant
Issued tickets, created hotel and car reservations for clients
Created inquiries for airline fares, analyzing various options to ensure the best selection for the client
Distributed hotel vouchers and prepaid ticket advice (PTA)
Mastered the Gulf Airline Falcon reservation systems
Horizon Travels – Houston, Texas March 2002 – Jun 2003
Travel Consultant
Prepared airline tickets, analyzed travel trends, and ensured the efficiency of transportation services
Consulted with clients to fulfill their transportation needs for business and leisure travels
Arranged visas and worked closely with the consulates of the clients desired travel destination
Emirates Airlines – Karachi, Pakistan March 1995 – August 2001
Travel Consultant - Reservation/Ticketing Agent
Issued and reissued international and domestic tickets
Advised customers and peers with essential information regarding international fares
Prepared sales reports daily and provided leadership with current business trend insights
Ensured all passport and visa requirements were met on a case to case basis
Complied with all Emirates Airlines policies and procedures
Mastered the Emirates Mars/Macs reservation systems
EDUCATION
SM College – Karachi, Pakistan 1987 – 1989
High School
Received certificate of completion
Received high school diploma
COURSES AND KNOWLEDGE:
Highly knowledgeable in various visa categories and processes of various countries
International fare calculation and reservation training completed through American Express
Airlines Reservation Training complete through Emirates Training College
Standard Fares & Ticketing Training completed through Emirates Training College
Pakistan International Airlines Tariff & Ticketing Intermediate course completed
IATA Based Training Programmed completed:
Fares & Ticketing Module 1, 2 & 3
Advanced Fares & Ticketing
World Airline Geography
Introduction to Travel Industry
SKILLS
Proficient in the following
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Sabre
Mars/Macs (Emirates)
Galileo
Amadeus
Power Turbo
REFERENCES
References available upon request.
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