Customer service representative/claims specialist

Laurie Vancoppenolle

** **** ***** ** #* Manchester NH, 03101 603-***-**** ***********@*****.***

Objective

Compassionate, honest and hardworking customer service representative seeking employment with my strong work ethic.

Skills & Abilities

Bilingual

Proficient in Microsoft word

Experience

Customer Service Representative - Centralarm monitoring 3/2014-12/2014

Handled a fast paced inbound and outbound call center/answering service

Provided strong customer service skills

Effectively communicated with over 200 clients on a daily basis

Succeeded in data entry in an office environment

Answered calls, retrieved information and rectified customer complaints

Debt Collector- CBCS-Credit Bureau Collection Services 2/2012-1/2014

Contacted debtors of clients represented by CBCS

Obtained debt reduction and recovery information

Locating and contacting debtors to identify their payment status

Made payment arrangements for manageable monthly payments for all parties

Researched cold case files in an effort to collect past due accounts.

Supervisor – Buffets Inc. 1/2008-2/2010

Maintained, organized and cleaned dining areas to minimize safety hazards

Balanced registers at the end of the shift

Stocked Supplies and materials throughout the day

Serve safe certified

Education

Lawrence high school-Lawrence Ma 01841

High school diploma-2004

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