Brendalee McGovern

** ******** ****** ********** ** 02895

401-***-**** ~ admvfa@r.postjobfree.com

Customer Service Adviser

I am a competent Customer Service Representative. Courteously gathering customer information and passing it along to service professionals. With a solid background in routing, scheduling, and dispatching, utilizing computer skills to enter pertinent customer information, and directing to proper services, as needed.

Core Qualifications: Customer Relations, Database Management, Technical Terminology, Schedule, Flexibility, Organized, Strong Communicator, Microsoft Office products, SAP, QuickBooks

Concierge

The Errand Runners, Woonsocket RI March 1988 to Present

· Office Help (Filing, organizing, copying, faxing, scanning)

· Event planning

· Repair and maintenance services (arranging service, getting quotes, allowing access to property)

· Shopping services

· Transportation services – Dispatching vendor drivers and vendor repair and maintenance.

· Processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Unarmed Security Guard

Point 2 Point Global Security @ Best Buy DC Bellingham MA - 5/16 to 8/17 Returning 10/18 to 07/2019

• Answer alarms and investigate disturbances

• Ensure the premises are provided with high quality security service in order to provide protection for people and property, by monitoring and validating authorization of entrance.

• Write reports of daily activities and irregulating, such as, equipment or property damage, theft, or unusual occurrences.

• Patrol commercial premises to prevent and detect signs of intrusion and ensure all doors, windows, gates are properly secure.

• Data entry for client's truck line - logs, shuttles, and daily moves.

Guest Services Staff Member

Team Ops - Gillette & Boston College Stadiums May 2014 to January 2016

• Guest Services / Security Staff member Ticket Taker & Gate access

• Usher & licensed elevator operator

• Special and Formal events staff

Customer Service / Inside Sales

Grainger Industrial Supply Worcester MA - July 2006 to September 2007

• Answering 80-100 calls daily, Build and retain customer relations.

• Assist customers in the selection of product from multiple Grainger channels.

• Resolve pricing situations encountered during customer transactions using current sales policies.

• Refer customers to other internal / external resources when the need arose.

• Worked effectively with others in a team-based environment to accomplish goals and resolve problems.

• Retained on-going awareness and understanding of active promotions.

• Assist customers with order placement and recommended accessories/warranties to increase sales.

• Maintained inventory accuracies through effective use of system tools and resources.

Lease Administrative Liaison

Trammell Crow Company September 1997 to December 2003

• Work together with clients, vendor repair drivers, dispatchers and management to create the most effective delivery/ repair routes and schedules to maximize driver efficiency.

• Participate in feedback sessions with management, clients, and customers to improve service level performance at customer sites, including high incidences.

• Utilize systems to assign work, reassign work or balance work ensuring technicians are busy at all times.

• Work with route managers to establish and monitor productivity and safety targets for each driver.

• Addressed any customer issues and/or provided resolutions to problems that are within the scope of work or will engage management for assistance, when needed.

• Monitored workflow of dockets between teams that can impact workflow of other departments

• Assisted Senior Management of Lease Audit and Collection in the development of repair and maintenance projects to ensure the effectiveness of cost containment programs implemented by the Property Administration and Store Accounting Finance Departments. Recommended revised parameters and alternate approaches for existing occupancy expense programs.

• Acted as liaison between CVS and all landlord personnel (Owners, Presidents, Vice Presidents, Treasures and Property Managers)

Certificate

Northern RI Career Academy, August 2013

Side Gigs: Door Dash – Point Pick-Up – Uber & Uber Eats – Insta Cart

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