Passenger Service Legal Assistant

OBJECTIVE

To be part of a company who indulges professional growth which provides challenging

and rewarding career while allowing me to utilize my knowledge and skills. EDUCATION

NOVA SOUTHERN UNIVERSITY

2018- Present

CONTINUING UNDERGRADUATE DEGREE TO FINISH WITH A BACHELOR’S IN COMMUNICATIONS SCIENCES AND DISORDERS TO BECOME A SPEECH LANGUAGE PATHOLOGIST.

AA University of South Florida

2017 – 2018

ASSOCIATES DEGREE IN COMMUNICATION SCIENCES AND DISORDERS ENDING WITH A 3.8 GPA.

Miami Dade College

2015 – 2017

EXPERIENCE

Retail Charlotte Russe

AUGUST 2016 – SEPTEMBER 2016

My job was to sell and promote clothing as well as helping the customer to the maximum, ensuring they left with what they were looking for and more, as well as a very pleasant customer service experience.

Retail Old Navy

MAY 2016 – DECEMBER 2016

I started as a sales associate helping customers and then shortly became the Lead for the Women’s Department. My responsibilities included taking care of shipment, moves according to the book, placing clothing/ stock according to the pick and book of the store.

Aviation Swissport USA/ Passenger Service Agent Avianca Airlines AUGUST 2018- Present

I am in charge of inspecting passports, verify passenger documentation, issue boarding passes, achieve the required processes as a gate agent,reschedule passengers affected by flight interruptions and cancellations etc. Also some of the responsibilities that I have as an agent aside from the mentioned above are: FATIMA

MADLUM

786-***-****

admvel@r.postjobfree.com

2

• Manage passenger baggage processing including handling and fee calculation if applicable

• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance

Law Firm Strems Law Firm/ Pre-Litigation Legal Assistant

• Responsibilities include, but are not limited to, sending checks to clients, maintaining a line of communication with loss consultants, reviewing insurance policies, reviewing estimates, audit claims on weekly basis, draft correspondence, as well as settling claims with the insurance companies.

SKILLS

• Bilingual with high level of verbal, and

written communication skills in both

English and Spanish as well as basic

knowledge of American Sign Language.

• Computer Programming competency

(both Microsoft programs as well as

Apple).

• Email Writing

• Great Customer Service

• Amadeus CM

• People Oriented

REFERENCES

1. DAIMARELYS NUNEZ 786-***-****

2. BEATRICE DAVILA 786-***-****

3. JANNET AGUILAR 305- 609-8306

Contact this candidate