*

AMANDA

JOLLY

AMANDAJOLLY***@OUTLOOK.

COM

613-***-****

HTTP://WWW.LINKEDIN.COM/IN

/JOLLYAMANDA/

MEMBERSHIPS/

ASSOCIATION

Human Resource Professional

Association (HRPA)

MEMBER – FEB/2017 -

PRESENT

SUMMARY

Outgoing human resource professional with a bright educational background, an exceptional ability to handle customers and employees' inquiries proactively and professionally. A thorough understanding of the importance of external and internal communication protocols, payroll, unionized work environment, health & safety and information technology. Profound ability to communicate, answer telephones, and operate fax machines and copiers in a fast-paced environment with a can-do attitude. Proficient in comprehending and analyzing information derived from documents, with a proven ability to function effectively in an organizational manner, using self-direction and flexibility to prioritize workload, meet deadlines and solve problems. Whilst with a sound knowledge of a wide variety of social media and management software such as Citrix, PCC, ZOHO, Simply Accounting, SmartStream, Microsoft Teams, Excel (Power BI, Pivot Tables, Charts etc), Word and PowerPoint. Objective is to build up a career in a challenging and rewarding position at an organization where creativity, sincerity, skill and performance are the criteria for one’s appraisal and recognition.

EDUCATION

McMasters University, CCE – 3.7/4.0 GPA

The Human Resource Management Program has been designed in association with the DeGroote School of Business to help human resources professionals succeed as strategic partners within their organization. Gaining university level knowledge and applied skills in the key human resources disciplines of recruitment, strategic planning, training, labour relations, compensation, health and safety and human behavior.

Courses offered by the Centre for Continuing Education

(CCE) satisfy academic requirements of the Human Resource Professional Association (HRPA). “Pursuing my CHRP” 2

EXPERIENCE

HUMAN RESOURCE ASSISTANT & RECURITMENT COORDINATOR / CHEO

– ROBERTHALF, CONTRACTED EMPLOYMENT

FEBURARY 2021 – PRESENT

Reliable individual with impeccable attention to detail and a background in human resources with a vast knowledge of Excel &Office365. Daily responsibilities include handling a variety of personnel-related administrative tasks while providing clerical support to the HR department and employees regarding human resources related activities, policies, processes, and procedures.

• Main point of contact between the Employment Service Officer's and Recruitment Coordinators

• Daily Report of Open and Closed positions

• Monthly Reports to Unions (ONA, OPSEU & LiUNA)

• Assisting Recruitment Coordinators with following up on New Hire documentation

• Creating Letters of Offer, Transfer & Reclassification, Position Add-Ons including benefit sheets in relation of Full-Time, Part-time, Casual and Temporary positions

• Revisions of Benefit Sheets, Offer Letters, Extension Letters with guidance of ESO/HR manager

• Completing complex data entry into SmartStream database including and not limited to New Hire entries and Performance Appraisals

• Maintaining employee database documents

• Tracking sick leaves, new hires, position creation/changes etc. in Excel spreadsheets

• Creation and Revisions of numerous excel sheets that are clear and precise to optimize HR performance and Postings 2021 including complex algorithms, pivot table's, conditional formatting etc.

• Projects include uploading all position files to the drive (creating an extensive Excel sheet), positions Excel sheet, Revisions of HR & Postings Tracker, going through letters from April 2020 through to March 2021 creating Excel sheet which determines the type, date and classification by union etc.

• Created Outsourcing Applicant Expense Tracker to help determine the most efficient and effective job sites that deliver the most applicants and to save on cost

• Evaluating and screening resumes and cover letters; creating Excel sheets for hiring managers; listing qualifications and contact information of potential New Hires listed in Tiers. Providing a shortlist of qualified candidates to hiring managers

• Reviewing ATS’s and Letters to confirm accuracy

• Handling confidential business matters and information with discretion 3

DOC CLERK / EXTENDICARE MEDEX

OCTOBER/2019 – JUNE/2020

• Perform administrative duties including typing, word processing and photocopying

• Manage time off requests, ROE, receiving and replacing last minute shifts for nursing staff

• Onboarding of New Hires

• Helped with orientation of New Hires

• Understand and maintain staffing schedule within the Nursing Department

• Payroll for nursing department, back up payroll for entire home on occasion

• Strong ability to work within and interpret collective agreements

• Worked with Director of Care on special projects

• Assisting with on-boarding processes

• Maintain records as required and performs clerical work as assigned following Extendicare policies and procedures; maintain current, orderly filing system

• Adhere to established policies and procedures regarding quality assurance, fire, safety, environment and infection control.

• Filing residents' charts and business files

• Filing employee files

• Created extensive Employee Attendance tracker within excel with Dashboard

• Inventory, ordering, receiving, stocking and payment processing of all nursing supplies

• Preparation for orientation groups and assisting with the interview process

• Creating PSW, RPN & RN schedules and handling book-offs and vacation, sick/personal leaves

• Maintaining staffing of the nursing department on a daily and bi-weekly basis

• Serving as back up receptionist

• Maintaining records as required and adhering to established department policies and procedures

• Maintaining positive relationship with nursing staff and union reps

• Created a whole new schedule and new positions in order to abide by the Ontario Health procedures and policies throughout the pandemic adhering to all of the new regulations throughout all parts of the Nursing department throughout Stage 1 and 2 of the pandemic STAFFING NURSING CLERK / EXTENDICARE MAPLEVIEW

AUGUST/2018 – AUGUST/2019

• Established, maintained, and managed 300 + employee files (PSWs, RPNs & RNs), schedules, vacation, payroll as well as for over 1000+ previous & current resident files and records each year – ensuring accuracy and organization of records

• Provided exceptional clerical and administrative support to the Admin, DOC & ADOC(s) 4

• Demonstrated proficiency working knowledge of Microsoft Word, Excel with accurate keyboarding, scheduling systems, Citrix, PCC and Staff Stat

• Ability to develop and modify staff schedules to meet staffing needs (i.e. replace sick/personal call-ins)

• Demonstrated accurate data entry, payroll entries and Accounts Payable Processing & Accounts Receivable processing and collection

• Ability to collaborate with various departments to accomplish organizational goals such as booking PSWs, RPNs and RNs off for certain mandatory training and or for Union Duties

• A member of the Health and Safety Committee

• Demonstrated a full comprehension of the UNIFOR and ONA Collective Agreements

• Recognized by management for fixing the staffing department

• Answer and forward telephone calls, take messages, schedule appointments

• Accounts Payable Processing & Accounts Receivable processing and collection

• Maintain records as required and performs clerical work as assigned following Extendicare policies and procedures; maintain current, orderly filing system

• Created letters of offers, memos, disciplinary letters, termination letters, tracking all employees work ethic and assisted in onboarding training regarding staffing procedures.

• Adhere to established policies and procedures regarding quality assurance, fire, safety, environment, and infection control.

HR RECRUITMENT MANAGER INTERN / INFINITUM EDUCATION JUNE/2017 – JULY/2018

Infinitum Human Resources Strategy Development:

• Develop a recruitment process to identify and hire key talent & Determine key roles and responsibilities needed (current and one year into future)

• Collaborate with Directors to define a corporate culture and create tools to instill culture to the work environment

• Plan training requirements to develop skills of employees and design motivational tools to retain talent

• Advertising various roles on University Recruitment Websites

• Receiving, reviewing applications, managing interviews & Evaluation of the candidate’s

• Head-hunting - identifying and approaching suitable candidates and onboard new tutors

• Reviewing recruitment policies to ensure the effectiveness of selection techniques and recruitment programmes.

International Teacher Recruitment:

5

• advertising vacancies by drafting and placing adverts in a range of media, for example newspapers, websites, magazines.

• using candidate databases to match the right person to the client's vacancy.

• receiving and reviewing applications, managing interviews and tests, and creating a shortlist of candidates for the client.

• requesting references and checking the suitability of applicants before submitting their details to the client; preparing CVs and correspondence to forward to clients regarding of suitable applicants SALES DEVELOPMENT REP / MANAGED SALES PROS INC

JUNE 2016 – JULY 2017

Our clients include both the Fortune 100 and some of the most exciting start-up technology companies in North America. Supported companies that range in size from 10 employees to 10,000+ employees.

• Increase sales, by forging strong relationships with key customers, proactively developing new business contacts, and understanding the customer requirement

• Successfully complete weekly "hunting" activities (telemarketing, appointments, networking events) and call cycle

• Determine new market sectors and identify new business opportunities that will deliver sales growth

• Ensure Systems' capability is actively promoted, and reputation and professional image are represented to the highest standard

• Strong and vast experience with ZOHO, CLOUDCALL, MIRCOSOFT OFFICE. SHIFT MANAGER/MCDONALDS CANADA

NOV/2015 – DEC/2016, JAN/2007 – JUN/2013

• Overseeing all operations from greeting customers to the quality and speed of service

• Leveraging strong multitasking skills to manage customer service, data entry, invoicing, inventory control, merchandising, return processing, and purchasing.

• Responsible for guest satisfaction surveys, food safety, dropping mid and closing deposits daily, recording labour targets throughout shifts, as well as recording safe count and sales on

Contact this candidate