Jay S. Jones

Division Director Chief Relationship Officer Operation Manager Board of Trustees YMCA

***** ** **** ****** ****, Damascus, OR 97089

• 253-***-**** • admvbb@r.postjobfree.com • linkedin.com/in/jones-jay/ • www.jayjonesconsulting.com/

EXECUTIVE SUMMARY

Visionary and Creative professional with 25 years of experience in Transforming Organizational Culture, Managing Change, Engaging Employees and Boosting Business Performance Through Business-aligned HR and Operations Leadership skills.

Managed and lead 2500 associates at the Amazon Fulfillment Center

Curated an inclusive, collaborative work environment that afforded Fred Meyer’s 41,000 employees the opportunity to contribute fully to the company’s business goals and objectives.

Developed short-term and long-term HR strategy with business objectives using a hands-on, 360 approach to leadership – resulting in strong ROI, employee and customer-centric.

In-depth knowledge of employment laws including EEO, OFCCP, FMLA, COBRA, ERISA, OSHA, ADA, and FLSA.

Worked as a coach, leader, and public speaker for large companies (Amazon Corporate, Fred Meyer with annual sales of $16 Billion & QFC with sales of $2.8 Billion, & Home Depot).

CORE COMPETENCES

Cultural Transformation

Organization Development

Employee Relations

Capital Improvement Planning

Complex Problem-Solving

Diversity, Equity and Inclusion Champion

Succession Planning

Negotiation Expert

HR Planning

Leadership Development

Talent Management

Leadership Management

Team Building & Coaching

Accounting & Finance

Economic Development

Performance Management

PROFESSIONAL EXPERIENCE

AMAZON

Operations Manager May 2020 – Current

Oversaw total operations of Inbound Front Half Nights Team and trained new Operations Managers and Area Managers on standard work and scope at 1 million sq./ft. Fulfillment Center.

Administer 2500 associates at the highest volume Traditional Non-Sort FC, shipping 800,000 packages a week.

Increased hourly employee efficiency and reduced labor costs by 2%, while maintaining quality

Facilitate improvements with engagements, safety deliverables, and standard work.

Collaborate with executive team to ensure successful implementation of programs and processes.

Kroger – Fred Meyer

Division Director Customer First Feb 2018 – Oct 2019

Strategically rolled out company culture, at all levels of the company (division, district, and store teams).

Collaborated with executive team, district teams and Human Resources to ensure successful implementation of growth initiatives programs and processes.

Chaired 140 Diversity-Our Promise Councils while advancing Inclusive Practices as a Kroger National Diversity champion for 2700 locations

Provided executive oversight in planning and budgeting of the Division resources in a sustainable manner and engaging community outreach by hiring and promoting a high performing diverse team

KROGER – QFC

Division Director HR Talent and Development Manager Apr 2016 – Feb 2018

Led the efforts of creating a globally modernized, employee obsessed, strategically aligned and technology enabled HR Operating model for the future of the enterprise.

Led the organizational cultural and change management efforts of the enterprise to support transformation and aligned our associates to business strategy and training to develop integrity and professionalism.

Facilitated HR operational excellence through the district HR managers and district managers; demonstrated and trained the Kroger executive leadership model and values.

Drove the cultural and change management efforts of the enterprise to support transformation by focusing on organizational health and targeted improvements in 3rd quartile results through strong project management execution.

KROGER – FRED MEYER

District Coordinator Dec 2014 – Apr 2016

Assessed the stores’ in our districts ability to exceed customer expectations for ease of shopping, service, cleanliness and regulatory compliance.

Served as liaison to Retail Operations department and store staff on effectiveness of the front-end and operations plans/programs.

Organized employee training, developing and coaching front end on implementation and execution of plans.

Partnered with Store Directors and Customer Service Managers on store results, opportunities, and training to help strongly satisfy our Customers and build a friendly operating environment.

Assisted the management teams in effective use of ELMS and labor budget techniques to deliver productivity and customer service in the most cost-effective manner

KROGER – FRED MEYER

Store Sales Director Jul 2003 – Dec 2014

Ranked number one in the region and number ten in the company for associate tracker results.

Ran total operations of a multidepartment retail store with average annual sales budget of $100 M.

Successfully reduced turn over, increased training and improved overall compliance with goals at each of the five stores directed.

Worked collaboratively with other Division Managers, serve as a resource within the region and leverage the expertise of others.

Recognized by the community and the company for outreach in the inner-city Seattle area.

THE HOME DEPOT

Store Manager, Market Manager Jul 1999 – Jun 2003

Recruited, interviewed, hired, developed, evaluated and coached all local employees.

Successfully trained a total of 16 employees from retail associates to Assistant Managers

Number 1 in sales volume (OR/WA) and # 1 in retention with 16.7% turnover compared to 64% for the company.

VOLUNTEER EXPERIENCE

YMCA of Columbia-Willamette, Board of Trustees, 2019- Current

Relay for Life-American Cancer Society, Volunteer and Team Captain 2003-2014

Peninsula Wrestling Club, Volunteer, 1982-1990

TLC-TnT, Led various fundraising Programs, 1985-1991

Zero Hunger/Zero Waste, Conservation-led the sustainability Program, 2014-2016

HIGHLIGHTS & ACCOMPLISHMENT

Valued for rich HR knowledge; highly regarded as Diversity and Inclusion Expert.

Kroger National Diversity Council Member 2016-2019

Chaired all Fred Meyer Diversity-Our Purpose Councils for the 140 locations and 41,000 associates

Effectively led and managed Organizational Development programs and strategic planning and analysis for 140 locations in four states and 41,000 team members ($16 Billion in sales).

Successfully drove associate participation and engagement to 88% all-time high.

Curated an inclusive, collaborative environment that affords Kroger’s 41,000 employees the opportunity to contribute fully to the company’s business goals and objectives.

Recent speaker Self Enhancement Inc- High School Students- How to prepare for college

Honoree – Partners in Diversity, Miller Nash Graham and Dunn, New Relic at OMSI Feb. 27th “Say Hey”.

Keynote Speaker Portland Public Schools, TLC-TnT - Student Advocate Training session.

EDUCATION

University of Oregon

Bachelor of Arts in Psychology (Minor: Sociology)

CERTIFICATIONS & TRAININGS

Employment Law Seminars- Miller Nash,

Attorneys at Law-Mission Critical: Managing Employment Law issues and Trends-Seattle, WA

Delivering Performance and Results

Equipping Leaders for the 21 Century

Management and Supervision

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