Retail Management Professional
Resume:
JESSICA HALL
PROFESSIONAL SUMMARY
Highly effective multi-unit management professional emphasizing innovation & creativity in solving complex problems to maximize sales, profits & proficiency. Energetic & results driven with proven success in developing & leading diverse teams to achieve excellence & outstanding results to meet company standards & goals.
SKILLS
Relationship Building, Training & Coaching, Team Building, Leadership, Influence, Collaboration, Employee Management, Customer Service, Performance Management
Strategic Planning, Data & Financial Analysis, P&L Management, Problem Solving, Critical Thinking, Merchandising/Resets, Product & Category Management, Inventory Management, Sales, Compliance & Expense Control, Project Management
WORK HISTORY
Director Of Customer Operations SE Region: 04/01/2021 – Current
Area Sales Manager – Florida, Tennessee, Georgia, N & S Carolinas: 8/19 – 04/01/21
People Management - Oversee 4 states & 12 Reps for Sales & Service within one of the largest convenience store chains in America (7 Eleven) monitoring business activities to include service, product availability, customer relations & sales to ensure compliance with contractual agreements & company standards within corporate and franchise establishments.
Building Relationships – Influence & educate customers building trust through honest & transparent communication, insight, and feedback. Keeping commitments and executing at the highest levels for desired results.
Brand Ambassador = Build brand loyalty through Platinum Level Service & Execution. Promotes & supports the brand to drive more business and awareness that will impact the profitability of SRP Companies.
Logistics – Routing Efficiency, Time Management, Delivery Distribution
Product Management & Product Distribution - monitor ordering, deliveries, product in-stocks/ out of stocks & product life cycle to maximize selling opportunities.
Strategic Planning – Setting sales goals, sales strategies, timelines & action plans to achieve company monthly & annual objectives.
Route Rides – Ride with Reps in the field working on developmental goals & job functions. Complete store tours to ensure compliance.
Trade Shows – Implement & Participate in Set up/tear down, building displays, Sales, Product Knowledge, Customer Relations
Data Analysis - Analyze sales statistics & trends, track & report sales data or significant findings. Inventory management- Monitor shrink at store and Rep level.
Controlling Company Expenses = P&L review – Sales, Labor, Travel Expenses, Supplies, Credit Card, Maintenance & Shipping Costs.
People Development – Trainer, Subject Matter Expert, Audit Compliance, DOT Compliance, Safety Management, Yearly Evaluations
Sales & Merchandising – Develop & expand sales volume & market shares thru influence and commitment to service and product placement to maximize selling potential.
Plano-gram (POG) Maintenance and integrity
Administrative Functions – Maintaining timely & consistent record keeping, reporting, tracking, follow up and feedback. All forms of communication. Enforcing & maintaining safety & compliance standards & regulations for company & by state.
Project Management – Implement strategies and execution of new programs, installs, marketing, new store openings & closing, seasonal change out and other events.
Efficiencies -Efficient in PowerPoint, Word, Excel, Outlook, Microsoft, Zoom
Sales & Service Representative: Managing 7 Eleven Accounts 7/2017 – 8/2019
Pugs Gear – Tampa/Orlando/Sarasota, Florida
Building Relationships with Business Partners, Franchisees and Corporate Managers in a
100 Store Territory
Customer Service, Route Service
Sales & Delivery (DSD, B2B & CPG) – Executed Sales initiatives, Delivered & Stocked product, set sales goals for Territory, Item & Category Management
Inventory Management to include Checking in orders, Building Personal Orders, Product placement accuracy & Inventory Auditing.
Analyzing Sales Data, Trouble Shooting, Problem Solving Critical Thinking, Strategic Planning & Time Management
Merchandising – Read Planograms, Complete Resets, Build Displays
Administrative Duties – Weekly paperwork, Conference Calls, Weekly/Monthly Compliance Inspections, Order Verification, Expense Controls (Labor, Shrink, Supplies, Maintenance, & Travel)
Trade Shows & Sales Meetings – Set Up, Tear Down, Sales & Consultation, Product Knowledge, Merchandising
Project Management – Oversee, coordinate, and organize new product & program rollouts & set up, Seasonal Installs, Reset Management, New Store Opening set up, displays, product & equipment ordering for territory (FLA. & NY), Store Closing closeouts
Territory Trainer – New employees, Existing Employees, Special Assignments & Work Studies
Achievements – Top Sales in the country 6 quarters in a row
Business Consultant/District Manager, 10/2005-05/2017
7-Eleven – Tampa, Florida
Managed 9-10 million dollars plus units Corporate & Franchise employing between 10-15 employees
Led company initiatives such as growing sales, profits, customer counts, customer service merchandising standards, sales plan execution, data analysis, expense controls & people management.
Established operational objectives, work plans & delegated assignments.
Compiled & analyzed trend reports each week.
Assisted with day-to-day operations and cross functional tasks.
Established & maintained multiple vendor partnerships.
Conducted financial & data analysis incorporating findings through strategic planning, effective merchandising & executing by store plans.
Collaborated with coworkers seeking ideas to deliver a better image, better value & better shopping experience for the customers to help grow sales & profits.
Supported store operations by helping build & align infrastructure.
Compliance Management
Inventory Management
Prepared & administered weekly conference calls and monthly subgroup meetings
Strategic Planning
Food Service – Prepping, Serving, Cooking, Display, Storage, Coding & Safe Handling
Store Readiness Specialist, 5/2007 to 8/2009
7-Eleven – Orlando/Tampa, Florida
Lead a team to complete assignments for setting up new stores and franchise changeovers.
Merchandising - Completed store resets and promotional displays
Reviewed sales trend data & implemented in decision making to merchandise a store to fit the customer profile.
Set up infrastructure tools & systems.
Scheduling & Employee performance reviews
Customer Service
Completed orders & received deliveries.
Built & maintained vendor relationships.
Directed & monitored 3rd party assistance.
Expense control with maintenance, supplies, labor, shrink & mileage reports.
Executed company directives & sales plan initiatives.
Collaborated with store personnel, managers and other market leaders to deliver exceptional results.
Managed all projects ranging from merchandising, maintenance, construction and administrative set up.
Store Manager, 10/2005 -5/2007
7-Eleven – Orlando, Florida
Executed company directives and sales plan initiatives.
Item & Category management
Inventory Management/Asset Protection
Delivered exceptional customer service.
Maintained store image to company standards.
Completed store resets and all other merchandising aspects.
Data analysis, critical thinking, troubleshooting & problem solving.
Developed plans that increased sales & profits.
Employee management – Completed job assignments, scheduling & performance reviews
Completed orders & received orders daily.
Completed all cash handling, banking & daily paperwork along with pulling reports and reconciling invoices.
Enforced policy & procedures, compliance training, career path training & monthly inspections.
Expense Control – labor, shrink, supplies etc.
Led a staff of 10-15 employees to run a successful store.
Food Service – Prepping, Cooking, Serving, Display, Storage, Coding & Safe Handling
Overseen & ran the day-to-day operations of a store and responsible for P&L
Administrative Department Manager, 7/1999 – 10/2005
Lowe’s Home Improvement – Orlando, Florida
Key carrying manager responsible for opening & closing the store along with performing manager on duty tasks.
Delivered top performance on monthly/quarterly operational reviews & assessments w/ an A rating.
Executed company directives and sales plan initiatives.
Established & maintained vendor relationships.
Responsible for employee productivity on the front line all cashiers, loaders, maintenance, customer service, returns, cash office and within the store anywhere from 30-50 at a time.
Completed data entry for scheduling, shrink and notes on customer calls for special orders.
Employee Management
Inventory Management/Shrink Control/Asset Protection
Merchandising – Built displays, cycle counted, pricing, fronting & back stock.
Enforced policy & procedures, safety practices & compliance training.
Ensured all front-line employees were up to date with training & cross trained in other departments
Cash Handling – running register, preparing deposits, till set up & cash drops.
Customer Service – delivered and addressed complaints, ensured employees were providing superior customer service through greeting, offering assistance & validating purchases.
Data Analysis – pulled & reviewed sales & inventory reports.
Researched & recouped lost monies from clerical or operational mistakes.
Completed Special Orders & delivery set ups.
Completed store walks & addressed any pending issues.
Drive sales profitably.
Assistant Manager, 3/2009 – 8/2009
Gordon Food Service Market Place, Brandon, Florida
Executed company directives & monthly sales plan initiatives.
Assisted the Store Manager w/ day to day operations and managerial tasks.
Employee Management
Inventory Management/Control
Build & maintain vendor partnerships.
Monitored staff productivity, customer service and breaks.
Responsible for all cash handling procedures whether opening, mid-day or closing.
Completed resets as needed & built displays.
Set up sampling events & product knowledge classes.
Assisted with checking in deliveries, pulling orders, special orders & stocking.
Completed store walks and addressed any pending opportunities.
Addressed any customer complaints.
Data analysis, problem solving & critical thinking.
Delegated tasks to employees such as stocking, cleaning, cycle counts, fronting etc.
Ensured daily cycle counts & shrink were entered & completed.
Drive sales through effective communication & execution to employees, customers and vendor partners.
Co-Owner/Operator, 7/2007 – 6/2006
Tanning Rays Salon – Brandon, Florida
Assisted with the day-to-day operations providing excellent customer service on tanning and advising of proper techniques, packages & products to fit their needs.
Maintained a clean salon & beds to deliver a positive experience.
Merchandised tanning products, snacks & cold beverage products.
Helped w/ advertising & marketing to help drive customers in from surrounding businesses, high schools & gyms.
Adhered to any local or state compliances/laws.
Completed any maintenance issues.
Maintained customer files.
Reviewed sales trends reports & controlled expenses.
Cash handling
EDUCATION
Stetson University, Deland, Florida – 1996 to 1999
Communication & Business Management
Winter Park High School, Winter Park, Florida
1992-1996
CERTIFICATIONS
CPR & First Aid Certified -
LANGUAGES
Spanish – Limited working proficiency
References
Professional References
Chris Bonarrigo
SRP Companies
Director of Customer Operations
386 – 747 – 2006
admv98@r.postjobfree.com
Rob Campbell
Spiked
Seltzer
Key Account Manager
813 – 365 – 6855
admv98@r.postjobfree.com
Orion McCants
Bang Energy
District Sales Manager
813 – 625 – 9785
admv98@r.postjobfree.com
Shalicia Snarr
Key Account Coordinator
801 – 440 – 1844
admv98@r.postjobfree.com
Personal References
Cecile Brooks
Travel Pro Luggage
Store Manager
407 – 592 – 3275
admv98@r.postjobfree.com
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