Kelly Brammer

**** *** ********

Camarillo, CA 93012

805-***-**** Home

661-***-**** Cell

Email: admv8y@r.postjobfree.com

Objective

I am a motivated medical professional with a passion for creative problem-solving. Looking for a telecommuting position serving clients, sales representatives and patients to resolve difficult/technical billing issues. I believe that my unique and extensive skill-set encompassing positions in medical office management, IPA coordination, claims management, customer service, medical programs instruction (teaching all aspects of medical office management including medical billing, medical terminology, medical internship and medical front office), office/business management and entrepreneurship make me an excellent fit for the Customer Service Representative position with United Health Care Group.

Work Experience

Medical Programs Instructor

Oxnard Adult School/Oxnard Union High School District (2017-2019)

Worked directly with at-risk population groups within Ventura County. Responsible for administration, content development and instruction of the Adult Education Medical Assisting Program. Taught hybrid classes (online and in class) for the following courses: Medical Terminology, Medical Assisting (Admin), Medical Billing, and Medical Internship. All four courses were required to complete the certification of the medical assisting program which qualified students to take state or national certification exams. Performed a wide range of responsibilities including teaching American Heart Association CPR (BLS), developing curriculum and PowerPoint presentations for each hybrid class, creating classes in Canvas (A web-based learning management system), grading student work, designing labs to help students understand anatomy/physiology terminology for the various systems of the human body in a hands-on way. Established and maintained internship sites (contracts and networking for job placement). Member of the Curriculum Committee for the WASC State accreditation renewal process (2018).

IPA / UM Coordinator/Office Manager

Western Neurological Network (1996-2001, 2006–2017)

Responsible for administration of a sub-specialty Independent Physician’s Association. Jobs included daily utilization review, identifying and implementing referrals, acting as liaison between healthcare providers and IPA. Responsible for all communication facets, responding in-kind with deliberated and informative authorization processes including approvals, deferrals, denials, and modifications according to varying operating procedures from differing medical groups. Coordinated utilization management processes from receiving a request for authorization to posting/adjusting of claims and posting and processing authorization requests. Created templates, forms and processes to streamline workflow and data processes. Trained new employees; created employee manual to instill consistent office protocol.

Medical Transcriptionist/U.S. HealthWorks (Worker’s Compensation reports)

Advantage Transcription Services (2006-2007, 2010-2012)

Responsible for the deciphering of audio files recorded by physicians to transcribe into accurate electronic medical reports for initial examinations, follow-up visits, and PR-4 reports for 10-20 physicians (Worker’s Compensation) in an extremely busy medical group (U.S. HealthWorks).

Teacher, Administrator, Co-Owner

Hiller Academy (2004-2006)

Partner in startup of private academy designed to train professional young actors in the arts and academics. Responsible for Implementing online curriculum for 7th and 8th graders (in conjunction with Laurel Springs Online Private School), as well as daily classroom teaching and tracking of online homework and assigning grades. Integral to all aspects of this start-up school including marketing, purchasing, sourcing, recruiting, hiring, tuition management, network construction, implementation and administration of web based education program.

Owner Partner/Administrator

R&R Awards and Promotions (2000-2005)

All ownership responsibilities including hiring, training, building employee on-boarding/internship programs. Improved customer service, artistry and reliability of business operations. Managed all aspects of enterprise from sales, marketing, production, advertising, account management, team building, hiring, payroll, and bookkeeping. Created and implemented new systems for organization, sales quotes and contracts, production, inventory management, shipping/receiving, work-flow processes, and modernization of facilities.

Medical Assistant/ Medical Records

Neurological Associates of the Valley Medical Group (Jan 1991- Feb 1995)

Worked as a medical assistant/medical records technician in front/back office of busy Neurological practice (Four Neurologists-Adult and Pediatric). As a Medical assistant, I was responsible for prepping patients prior to testing, measuring blood pressure, height and weight, as well as handling pharmacy refills and cleaning/stocking exam rooms etc. Tasked with handling of medical records, obtaining authorization and scheduling further testing and follow-up. Also worked in this capacity for the secondary satellite office in Agoura Hills.

Medical and Dental Claims Examiner (level 2)

Blue Cross of California (1989-1991)

Performed the keying, examining and coding of claims for hospital, medical and dental benefits. Trained in the keying (coding) of medical claims, adjusting claims and correspondence of insurance tracers. Handled patient/physician inquiries and daily customer service phone calls of approximately 100 calls per day.

Front office/Medical Receptionist

Woodland Hills Medical Group (1985-1989)

Assisted as needed in all front office duties including answering phones, making appointments, refilling prescriptions, filing tests results and charts, scheduling hospital procedures.

Education

CTE (Career Technical Education) Preliminary Teaching Credential (3 year)

Ventura County Office of Education November, 2017-November, 2020

Medical Bill/Coding Certification

Oxnard Adult School June/2018

B.A. Healthcare Administration:

University of Phoenix In Progress

Certified Clinical Medical Assistant

Simi Valley Adult School; Certification in 12 Lead Electrocardiogram, administration of injection of scheduled drugs, Venipuncture and skin Puncture. 1997

A.A. Liberal Arts

Los Angeles Pierce College 1989

References

Peer References

Sharon Marcarelli, PA-C- 805-***-****

Eric Selfridge – 805-***-****

Colleen Knopf- 661-***-****

Management References

Kala Raj PhD- 818-***-****

Kannen Paramesh, M.D. - 818-***-****

Personal Reference

Tandy Hogate – 907-***-****

Linette Brammer, MPH– 805-***-****

Additional Skills & Certifications

Career Technical Education Preliminary Teaching Credential(Ventura County Office of Education) 11/2017-11/2020

American Heart Association Certified CPR Instructor(BLS)

Certified Medical Associate(CMA/AAMA)

12 Lead Electrocardiogram Certification

Certification to administer injections of scheduled drugs

Venipuncture and Skin Puncture Certification

Intuit Certified QuickBooks User

Microsoft office(Word, Excel, PowerPoint, Outlook)

Medical/Dental billing and coding (ICD9, ICD10, ADA), CPT coding

10 key touch

Medical Terminology/transcription(Orthopedics, Orthopedic Surgery)

Extracurricular

Annual School/City wide Health Fair-Oxnard Adult School(May 2019)

Elementary Teacher’s aide (elementary school-Kindergarten thru 2nd grade)

High School Youth Group(Core leader) – Mentoring girls age 13-17

Youth leader –AWANA- pre-K to 3rd Thousand Oaks and Valencia

Operation Christmas Child Volunteer-Annual Volunteer since 2006

Team Mom(Baseball, Robotics)

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