Care Manager Clinical Nurse
Resume:
Nelly Arce Patterson
Registered Nurse, BSN
Summary:
1. Implementation and execution of 2 Chronic Case Management Programs (CCM) for central and western region
2. Assisted in developing a new physicians order set to better manage hypoglycemic babies in the NICU
3. Ability to work remote with limited guidance and direction 4. My greatest strengths are my ability to efficiently manage projects, meet project deadlines, delegate when appropriate and partner/collaborate with all levels of Leadership
Core Strengths:
1. Leadership/teamwork
2. Career Commitment & Motivated
3. Reliable
4. Results Driven
5. Organizational Awareness
• 20+ years of experience as a Registered Nurse within the Healthcare Industry Extensive experience in Employee Training, Development and Onboarding, Health Management, Case Management and Discharge Planning
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• Proficient in HIPPA/OSHA regulations and guidelines
• Recent projects include:
Experience
2020-07 -
2021-04
Clinical Nurse Analyst (Virtual)
AdventHealth- Clinical Physician Order Entry Team - AH Corporate Building, Altamonte Springs, FL
• Managed 12+ project concurrently
• Created and update physician order sets in Cerner EMR System
• Managed new order set request and followed through to competition
• Complete order set audits for timeliness and appropriateness Hosted and presented team meetings for order set change request when necessary
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Collaborate with 4+ AIT team members for completeness and readiness of order sets
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Collaborated with 5-8 Physician Committee SMEs for accuracy and completeness of order sets
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• Maintain deadlines for implementation of order sets 2019-06 -
2020-03
Manager - Health Management Chronic/Complex (Virtual) AdventHealth Medical Group - AH Keller Building, Maitland, FL
• Direct reports - 15+ Registered Nurses and 5 non-clinical team members Assisted in Start-Up of 2 Chronic Care Management (CCM) Programs in two separate regions
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Assisted to establish Guidelines, Policy, Procedures, Workflows, Assignment priorities and Targets
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• Oversite of close over 1000 Care Gaps for AH Medical Group Personal Info
Address
2853 Ponkan Meadow Drive
Apopka, FL 32712
Phone
admv8s@r.postjobfree.com
linkedin.com/nellypatterson
Skills
Bilingual - English/Spanish
Excellent Leader
Educator/Trainer
Problem solver
Sharp verbal and written
communication
Case Management/Health
Management
Project Management
• Impacted 500+ AH Medical Group patients lower A1C
• Developed training material for new hires
• Employee Training and development manager
Active participant in obtaining Patient-Centered Medical Home (PCMH) Accreditation for AH Medical Group
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• Oversite of team productivity and adjusted priorities as needed
• Hiring Manager
• Completed Employee Annual Performance
• Collaborated with all levels of Leadership to meet division needs Collaborated with all levels of Leadership for opportunities to improve workflows
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• Prepared, analyzed and distributed monthly reports 2017-02 -
2019-06
Supervisor - Nurse Health Advisor (Virtual)
AdventHealth Medical Group - AH Keller Building, Maitland, FL
• Direct reports - 7 Registered Nurses, 3 LPNs, 5 non-clinical team members
• Hiring Supervisor
• Trainer/Staff Developer
Perform 10-12 weekly chart audits and provide staff feedback and retraining when necessary
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• Weekly created/distributed Patient Opportunity Work list for direct reports
• Completed Employee Annual Performance
• Collaborated with all levels of Leadership during weekly staff meetings Impacted 1000+ patients to achieve better quality of life through CCM programs
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• Active participate in PHSO/AH Medical Group NQCA preparations
• Prepared, analyzed and distributed monthly reports 2016-08 -
2017-02
Telephonic Care Manager (Virtual)
AdventHealth - Population Health Services Organization - AH Keller Building, Maitland, FL
• Working remotely, telephonically managed 65+ clients concurrently Successfully assisted clients to manage their chronic conditions more efficiently
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• Able to assist 75+ patients to lower A1c to PCP desired level
• Collaborated with PCP to help meet patient's goals/outcomes
• Performed a Comprehensive Health Assessment for each client Collaborated with other health care professionals to develop appropriate health goals for clients
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• Generated patient centered Individual Treatment Plans (ITP)
• Shared patient successes and ITP with PCP
Assess and identify other health care options member may be eligible for or require
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• Assisted clients with obtaining PCP appointment on a timely manner
• Completed post discharge calls and assisted client as needed 2015-09 -
2016-08
Care Manager/Clinical Reviewer
AdventHealth - Florida Hospital Altamonte Springs - Altamonte Springs, FL
• Performed daily morning huddles with nursing staff Conducted daily patient chart reviews to establish inpatient admission eligibility/criteria
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• Review nursing and physician documentation for completeness Collaborated with Physicians and other health care professionals regarding patient's progress and discharge planning
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Identified and help Care Managers/Social Workers resolved barriers to discharge
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Conduct medication reviews for safety and appropriateness and made recommendations as needed
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• Audited/charted/reported avoidable delays
2014-12 -
2015-09
Register Nurse - Mother/Baby Unit
Winnie Palmer Hospital - Orlando, FL
• Cared for 4-5 mothers and baby in post-partum phase of delivery Perform patient specific assessment on post-partum mothers and chart accordingly to organization's guideline
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• Provide medications as ordered in a timely and safe environment
• Conducted post-partum discharge teaching to patient and family
• Perform head to toe assessment of new born infants Provided instructions to parents on care for the newborn post discharge with teach back
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• Report out of range values and assessment findings to physician Collaborated with other health care members for community services when appropriate
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2013-09 -
2014-12
Telephonic Case Manager
AdventHealth - Florida Hospital HealthCare System - Courtland, Orlando, FL Managed up to 75-100 patient case load ranging from pre/post-op to high risk obstetric
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Review Length of Stay (LOS) and benefits with patient prior to hospital admission
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• Complete comprehensive patient assessment and generate ITP Assess patient for post discharge needs prior to admission and assist as necessary
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• Performed post follow up calls
• Completed post follow up assessment plan and made assessed for needs
• Make community referrals as appropriate
Document all calls and action plans according to Case Management and Organizational guidelines
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2011-03 -
2013-09
Registered Nurse - Emergency Room
AdventHealth - Florida Hospital Apopka - Apopka, FL Delivered quick, safe and proficient care to patients needing emergent medical attention
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• Triaged patients for appropriate level of care
• Collaborated with ER physicians regarding plan of care Collaborate with other health care providers as needed for discharge or admission planning
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Cared for patients with mental health illness and ensured their safety while in the ER
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• Educated patients, families of diagnosis and treatment plan
• Assisted with end of life preparations
2008-04 -
2011-11
Inpatient Case Manager
AdventHealth - Florida Hospital Orlando - Orlando, FL
• Managed 20-25 patients for discharge needs
• Completed comprehensive patient assessment and initiate discharge planning Establish safe/realistic/timely discharge plan with physicians and other health care professionals
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• Assessed family and home readiness for patient's discharge Made community referrals as appropriate to complete discharge planning
(home health, dme, skilled nursing)
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Documented all assessments and patient conversations per organization's guidelines
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• Collaborated with other health care teams to resolve barriers in discharge
• Educated patient, families regarding diagnosis and treatment plans Arranged emergent and non-emergent transport upon discharge when necessary
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Education
1999-12 -
2001-05
Florida State University - Bachelor of Science in Nursing - BSN Tallahassee, FL
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