Tommy (Lam) Nguyen

**** *. ******* ***. #****

Sioux Falls, South Dakota 57106

469-***-****

admv8a@r.postjobfree.com

Professional Summary

I am an energetic, decisive, and driven leader providing over 14 years in operations management. Confidently build and direct efficient and result-focused team that works cohesively to attain challenging goals. Proven leadership in environments with rapid change and continuous improvement leading to world class manufacturing operation management.

Skills

Lean Manufacturing

AM/PM Maintenance

Cost reduction

Certified SQF Practitioner/HAACP Certified

SAP/Maximo/AS 400 System/Fishbowl ERP System/Oracle Net suite ERP

Process Improvement/Process Centerline

Servant Leadership, Training and Team Building

5’s, RCA and Visual Management

FDA, USDA, GPM’s, SQF, BRC, HACCP and TQM

OSHA/ISO 9001 & 14001 Regulations

Project Management

P&L, Budget, CapX

Employment Experience

Grand Prairie Foods – Sioux Falls, SD July 2020 to Present

Director of Operations

Responsible for 3 production plant, 6 department managers, 12 production supervisors and 380 production employees that produce over 300,000 sandwiches and bake goods daily.

Review and report planned equipment capital expenditures that align with company annual plan.

Oversee the implementation, review, and maintenance SQF System.

Create weekly manufacturing plan and establish procedures for maintaining high standard of manufacturing operations to ensure that products conform to established customer and company quality standard.

Create and execute an annual operations budget

Measure and track production processes and program that meet company objectives for labor costs, yield and waste while define customer specifications.

Streamline the lines production process in reduction of workforce saving the company over 250k in labor variance annually.

Serving as a member of the executive L-10 committee at Grand Prairie Foods.

Envirotein LLC – Dallas, TX October 2019 to July 2020

Plant Manager (Consulting)

Responsible for 3 department’s manager, 6 supervisors and 270 production employees that produce over 275,000 lbs. biodiesel oil and 250,000 lbs. of pet foods meal daily.

Responsible for implementing Net Suite Oracle ERP system for the plant in reducing 15 labor headcounts for the plant.

Handle all operation related functions. (Planning/Scheduling, Purchasing, Warehousing/Manufacturing)

Manage departmental daily profit and loss forecasting and analysis

Coach and counsel employees on performance deficiencies and document as required

Provides guidance on safety, machine operation, sanitation, product quality and maintenance.

Develop and implement Standard Operating Procedure for the company.

Work closely with the Management Team to maintain a safe and highly efficient manufacturing environment.

Stratas Foods LLC - Dallas, TX February 2019 to September 2019

Plant Superintendent (Consulting)

Responsible for 6 supervisors and 380 employees that produce over 1 million lbs. of oil daily.

Lead the plant effort to implement process centerline to all production and warehouse department.

Provide technical recommendations and implementation for continuous improvement throughout the facility.

Manages assigned staff, including recruiting and selecting employees, assigning work, providing training and development, evaluating performance, and building a motivated, effective team to ensure that organizational goals for diversity, career development, productivity, performance management and employee involvement are met.

Coach production supervisor to master competencies needed to operate and drive long-term growth

Drive results and engage the team as a hands-on leader by effectively motivating, inspiring, and driving a large team of supervisors, and hourly associates for career progression and learning

Responsible for immediate actions to correct and eliminate safety hazards in the facility. Utilize safety observations, communication with shift leaders and feedback from staff and support teams to identify and eliminate potential risks.

Works directly with Shift Team Leaders to ensure that all HACCP, GMP and Good Housekeeping practices are followed. Provides resources and coaching to Shift Team Leaders to support regulatory and internal compliance.

Responsible for managing labor usage to support the financial goals of the company.

Cake Craft USA LLC- Garland, TX April 2018 to October 2018

Plant Manager (Consulting)

Manages and implements SQF, safety and food safety policies for the plant.

Responsible for 3 department’s managers, 3 supervisors and 150 production employees that produce over 500,000 lbs. of frozen cookies dough, icing gel, fondant, and baked cookies daily.

Drives effort to maximize efficiencies and continuous improvement process in all areas of the plant operations with directs reports.

Provide direction and technical expertise in activities related to ingredients, process methods, and data management by monitoring, trending, and analyzing in-process information.

Provide leadership and implement training program to accomplish the company goals and objective.

Ensure all plans and strategies are affectively communicated throughout the plant.

Ensure plant is in compliance with all federal and state regulations along with company policy/procedure.

Coordinate plant activities through planning with departmental managers to ensure the total manufacturing objectives are accomplished in a timely and cost-effective manner.

Develops, implements and manages all production to ensure all plant KPI is met.

Quality Sausage Company – Dallas, TX November 2016 to March 2018

Plant Superintendent

Responsible for leading all activities on 2nd shift including Production, Safety, Food Safety & Quality, Sanitation, and Maintenance that produced over 500,000 fully cooked sausages daily.

Responsible for 6 salaried staff and 400 wages employees across multiple production lines.

Provide technical recommendations and implementation for continuous improvement in plant production process.

Advance initiatives that promote and sustain the safety, health, security, and welfare of all employees

Organize, train and engage employees to achieve the manufacturing goals of safety, quality, productivity and cost efficiency.

Continuously improve and troubleshoot manufacturing processes and product quality to meet and exceed customer expectations, support quality system certification initiatives and reduce the cost of goods.

Hold employees accountable and provide appropriate feedback to ensure results are achieved while company values are maintained.

Coordinate plant activities through planning with Supervisors to ensure the total manufacturing objectives are accomplished in a timely and cost-effective manner.

Provide leadership for the successful day-to-day operation of the facility.

General Mills – New Albany, IN October 2014 to November 2016

Operation Team Leader II

Responsible for leading all activities on 3rd shift including Production, Safety, Quality, Maintenance that produce over 150, 000 lbs. Refrigerated dough daily.

Ensured manufacturing process failure root causes are identified and are in the process of being eliminated.

Drove Continuous Improvement and total employee involvement in critical success areas by empowering leaders and employees to utilize CI tools.

Conducted regular team meetings, which included effective communication of organizational/policy changes and business updates.

Developed production employees to achieve outstanding manufacturing performance results, while leveraging CI tools, improving individual skills and enhancing teamwork.

Reviewed daily operational performance reports and drove accountability in critical success areas of responsibility.

Established and sustained effective relationships with the union in order to foster an environment where innovation and cooperation were used to solve problems.

Tracked system reliability daily to ensure the team followed process centerline guidelines.

Butterball, LLC – Montgomery, IL August 2013 to February 2014

Plant Superintendent

Developed plans around meeting established KPI goals.

Development of salaried direct reports to include hiring, training and performance management fostering an environment that promoted positive employee relations and safety accountability.

Increased productivity by 20% while simultaneously reducing head count by 15%.

Identified inefficiencies and made recommendations for process improvements.

Implemented new operational process and procedures.

Coached supervisors solving disputes and complaints in a professional matter and within guidelines.

Responsible for ensuring that all Business Operational tasks were done correctly, cost effectively and delivered results on time.

Responsible for 10 salaried staff and 550 production employees across multiple production lines.

Kellogg Company- Kansas City, KS June 2009 to August 2013

Operation Team Leader

Implemented safety improvement, quality improvement, Value Stream Mapping, pulling scheduling system on area of responsibility as a result of 35% of downtime reduction on start-up and shutdown process.

Implemented Visual Management in area of responsibility as well as directing Kaizen’s, RCPS, RCA, TPM, AM/PM and Standard Works and 5S to improve production throughput on 3rd shift.

Promoted positive employee relations through effective conflict management and issue resolution.

Delivered regular team communications and organizing monthly meeting on 3rd shift.

Coached and implemented CI methods for determining root cause of errors and driving sustainable solutions.

Oversaw daily operations on 3rd shift with 4 salaried directs report and 270 production employees.

Dold Foods – Wichita, KS April 2007 to June 2009

Senior Supervisor

Led & mentored the performance of the team to ensure efficiency in process operations and meeting KPI goals on 2nd shift.

Created and sustained a dynamic environment that fostered development opportunities and motivated high performances among team members on 2nd shift.

Worked with supervisors to implement the company's policies and goals

Responsible for 3 supervisors and 95 production employees on 2nd shift, which included safety, food safety and quality control process guidelines were followed.

Technical Skills

Proficient with the use of Microsoft Office 365: Word, Outlook, PowerPoint, and Word Excel.

Working knowledge in the use of Microsoft Operating System include: Windows 10, Window 2012 Professional

Fluent in English, Vietnamese, and Spanish

Education

East Kentwood High School (Diploma) Kentwood, MI

Indiana Wesleyan University (1-year Business Management) Louisville, KY

References

Available upon request

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