ARLIX W. LAI B.Sc., PMP®, CSM®, ITIL®

**** ****** ******** 647-***-****

Mississauga, Ontario L5L 4V7 admv7x@r.postjobfree.com

Profile

I am a detail-oriented PMP in IT Infrastructure, Change Management, Application Development, COTS Implementations and Data Processing. Experienced in end-to-end project management, particularly in Digital platform, DB migration to Cloud, system/application upgrades, integrations and new implementations for major financial institutes, public utilities and government ministries. Managed all levels of businesses stakeholders with their needs and expectations, defined functional requirements to the IT groups as well as external vendors. Demonstrated leadership, communication and soft skills within strong matrix organization. I believe in partnership when working with senior stakeholders from different business areas, coaching & collaboration when leading the hands-on groups, this approach plays a major role in managing complex projects and contributed to my success of leading the project teams.

Please note that I have been out of the country a few times to be home in Hong Kong to take care of my old parents in 2015, 2017 & 2018. My father passed away in 2017 at 103 and my mom followed in December 2018. I returned to Canada in February, 2019.

Technical Summary

Infrastructure Platform

MS Windows OS, MS Server, VMware, Citrix, AIX, Oracle OCI, Big-IP, Gridscale, F5, VPN, DNS, TCP/IP, Unicast, FTP/SFTP, Active Directory, MQ, Websphere, Cisco, SAN, Wintel, HPUX, Linux, Digital VAX(VMS), SAP, Mainframe, MS IIS

Programming Languages

JAVA, .Net, C++, C#, JavaScript, PERL,HTML and XML, APL, C, Visual Basic, MS Visual J++

Database

MS-Access, SQL, Oracle Exadata/ATP-D, Golden Gate, Sybase, DB2, Notes

Others

PMBOK, PMLC, Agile(Scrum framework), ITIL, Lean, SDLC, Implementation & Deployment Strategy, Test Case, BRP/DRP, Change Management, Vendor Management, VDI, Jira, Confluence, HPQC, Crystal Report, MKS, SharePoint, WebMethod, OpenText, ChangePoint, PlanView, PrimaVera, ClearView, LiveLink, TimeControl, MS-OCS, MS-Exchange, MS-IIS, SCORM, LMS, LCMS, e-Learning, MS-Outlook, MS-Project, MS-Visio, MS-Office Suite, WebEx, MS Lync, Avaya

Professional History

LOBLAW COMPANIES LIMITED JUNE 2019 – NOW

IT Project Manager, Payments and Rewards Technology

Completed Oracle Database Migration to OCI Cloud

Led team of 20+, including Oracle SMEs and multiple internal IT groups to successfully migrate 26 Exadata DBs to OCI Cloud in 8 months (Phase 1 of the DBs Cloud Migration program)

Developed & refined the Enterprise Cloud Security Requirements

Managed other Production enablement with Cloud Migration: Multiple AD Integration, SIEM Integration, ServiceNow Integration, CyberArk Integration, OCI Vault Integration, DR site Design/Connectivity/Failover

Managed & completed the Middleware Currency 2020

Upgraded 164 servers of multiple types of HW/OS/Applications setup

Upgraded 12 different middleware/technologies

Managed the Digital Platform Transition

Directed the transferred and re-distribution of support responsibilities from multiple vendors to internal support groups; across multiple systems, environments & applications

The scope of transition covered 97 different technologies

Organized over 100 support administrators to attend 41 Knowledge Transfer sessions

Reviewed & standardized remote access in Active Directory

Supervised the SIEM Integration & re-alignment

Managed the multiple ServiceNow Integration and Mapping to CMDB

CyberArk Integration among multiple businesses

Review & updated existing SLAs & runbooks

Managed On-Perm Oracle DBs Upgrade

Upgraded Oracle Database from 11g to 19c

Oracle hardware & Grids upgrade

Data Warehouse Enhancement

Analyzed, cleaned up and re-aligned all the reporting tables

Re-organized all the reporting users' access to meet enterprise standards

Analyzed & addressed existing Golden Gate replication issues

Customer Loyalty Programs Data Synchronization

Analyzed & resolved multiple customer loyalty programs' customers data synchronization issues

ROYAL BANK CORPORATION FEBRUARY – MAY 2018

Project Manager (on contract), PMO, Wealth Management

Performed gap analysis between the Enterprise-wide Windows 10 Upgrade program and the LOB Windows 10 Migration project

Determined the best strategy using the Scrum framework to manage the Application Compatibility Test from a newly created VM Desktop environment, with local and remote resources

Created supplemental processes to enhance communication with SMEs and application custodians, refine the ACT workflow, and streamline the interface between the LOB project and the Enterprise ITS

SUN LIFE FINANCIAL MARCH – SEPTEMBER 2016

IT Project Manager, Enterprise Infrastructure Project Management Office

Managed Global-wide Enterprise Windows 10 Upgrade

Managed Windows 10 OS image build, related to the corporate environment

Updated the SCCM Network Infrastructure, server upgrades, remote deployment scripts and other Network requirements

Developed and tested all core packages, e.g. drivers, enterprise core applications, etc.

Defined the change management and implementation processes for pilot & rollout globally

Managed Implementation of Active Directory Audit and Reporting Tools

Worked with Strategic Sourcing, and Legal Departments to defined vendor & product selection criteria

Consolidated technical requirements from multiple user groups, e.g. IT Infrastructure & Security, Auditing & Compliance, etc.

Managed the RFIs, RFPs, SOWs from multiple vendors

Successfully completed Prove of Concept on multiple products and finalized the SOW on product / vendor selection

Managed the replacement of voice mail system(for 16,000+ users) with Avaya OfficeLinx

Leveraged enterprise infrastructure modernization and Data Centre relocation to upgrade the Voice Mail platform

Worked with Strategic Sourcing, and Legal Departments to negotiate with multiple vendors on multiple inter-depended SOWs

Built Lab. environment with VM servers/desktops, DB storage for Prove of Concept, in particular on system configuration refinement and Network testing

Updated Service Desk User Support Manual

Created communication, deployment and cut over plans

Utilized enterprise PPM to plan and track project progress, and generating reports

Maintained Risk registry, Action logs, meeting minutes, status reports and all project artifacts

Provided support in refining and promoting PMO practises and methodologies

SUNCOR ENERGY INC. DECEMBER 2011 – AUGUST 2014

Project Manager (on contract), Project Management Office

Managed Back Office Environment Upgrade (included all hardware, Windows 7 OS & all applications, server upgrades, Middleware, Network and Access realignments) nation-wide with project budget over $4.2 millions

Upgraded the Retail Network-Information Distribution System as part of the enterprise infrastructure digital workspace upgrade program; including upgrade of servers(HW/SW) in multiple server houses and data centres, upgrading WebMethod/AIX servers, redesign application/server clustering for load balancing, BRP/DRP infrastructure, DB servers rebuilt in SAN, DB conversion & migration, utilization of VMware & Citrix, VDI, and GPO re-alignment - corporate access/security control(virtual desktop, VPN, Firewall, Active Directory)

Managed all the applications' upgrades, replacements and decommissioning to meet Windows 7 compatibility; including remediation of all compatibility issues & POS system integrations, upgrade the Retail Network to fully leveraged existing enterprise web technologies in alignment with the New Retail Portal

Managed Windows 7 & MS Office Suite upgrades for the new Retails Back Office environment(including hardware build, OS Image creation, Applications set, etc.), printers, Fax machine and POS

Enhanced the digital workspace functionality/capability for the user support groups by providing new Virtual Desktop - Admin Workstations

Organized and successfully executed multiple levels of test: functional and performance test, BAT, UAT, Alpha & Beta

Managed remote project team that involved multiple internal IT support groups, SOWs with external vendors (US & Mexico) in technical developments, application suppliers, Hardware suppliers and remote distribution & installation vendors

Re-negotiated license agreements & SLA with software vendors

Supervised the transformation by means of change management processes

Managed the nation-wide deployment with the user support groups & multiple external vendors(minor renovation and installation)

Provided total cost of ownership, ROI throughout the life span of the system

Reviewed & updated all documentations and handed over to support teams

Managed Inventory Management system re-engineering & deployment to all Retails offices nation-wide

Managed required infrastructure modernization, e.g. Network upgrade & re-alignment, new server platform for applications and SQL Database conversion / migration

Converted the original business logic/intelligence and worked with stakeholders to elaborate & translate additional business requirements into functional requirements for the new system

Redesigned and developed the system with Scrum framework to meet client needs: from local to Web-based application, security/access control - single logon by mean of Active Directory-GPO, remote access via VPN and High Availability design/infrastructure to meet corporate BRP/DRP requirements

Worked with SME & technical experts to identify & implement new system enhancements; e.g. fully automated monitoring sub-system to filter out potential issues and alert the inventory auditor group so problems can be tend to before it get worse – cost saving to the company from this feature was estimate at 100’s of thousand dollars annually

Employed WebMethod interface to mine/sync data among multiple corporate DB

Utilized Enterprise Network Infrastructure, e.g. VPN, Citrix, Firewall, DMZ & Active Directory to allow remote access and single logon

Managed data extraction, conversion & migration(ETL) to the enterprise data warehouse

Provided support in setting up user training environment; servers, DB & training clients’ profiles

Managed multiple levels of system test, e.g. system load/stress test, system recovery test, etc.

Managed the nation-wide rollout to over 1100+ locations

Reduced auditors sites visits thus reduced the operational cost by 10’s of thousands of dollars annually

Provided total cost of ownership, ROI throughout the life span of the system

Completed & handed over all documentations for continue support & maintenance

Managed Wholesale Inventory Dispatcher system upgrade - Client/Server application upgrade

Managed external vendor – Aspen Technology Inc. and their participation through SOWs

Converted and migrated DB to new centralized Oracle Farm to meet new corporate infrastructure standard

Managed the application migration from dedicated servers to VM servers(server platform upgrade & migration)

Managed remote project team that involved multiple internal IT support groups, external vendors (US & Mexico) in technical developments, Hardware suppliers

Migrated desktop client to Virtual Desktop

Utilized VPN, Citrix and Active Directory for remote access control

Managed the upgrade of IVR; both HW & SW

Managed user training & provided user support during the application warranty period

Managed the nation-wide Petro-Pass Sites Back Office Upgrade - part of the Enterprise Windows 7 Upgrade & Organization Change Management

Managed the creation of the Windows 7 & MS Office 2013 image for the Petro-Pass Back Office workstation

Managed all the application upgrades including remediation of all compatibility issues

Project involved multiple external vendors in applications developments, application suppliers, hardware suppliers and distribution & installation, and minor renovation to house the HW

Managed the nation-wide rollout with the user support groups & external vendors

Managed Internet browser Upgrade to 1000+ Retail Sites nation-wide; a key component of the Retails Distributed Computing environment which included remediation of all compatibility issues found from the web-based applications

Managed the MS Exchange migration - Initiation & Planning phases

Participated in refining and promoting PMO practise and methodologies

MACKENZIE FINANCIAL CORPORATION JANUARY – JUNE 2011

Project Manager (on contract), Project Management Office

Managed the BARR Network Printing System Upgrade

Managed HPUX servers cluster rebuilt, related Network routing and upgrade of load balancing Big-IP servers

Upgraded the BARR Network Infrastructure, and the application to the latest version

Managed the Windows 7 Upgrade project, Business strategy & approach and Technical process

Defined test lab. environment and managed the ACT, Application Compatibility Test

Defined processes to handle different levels of application remediation

Created rollout strategy, procedure and support requirements

Provided support in refining and promoting PMO practises and methodologies

ROYAL BANK CORPORATION OCTOBER 2010 – DECEMBER 2010

Project Manager (on contract), Productivity Tools Evolution Program, Distribution System

Worked on the enterprise-wide Windows 7, MS Office 2010, Server 2008R2 Upgrade program

Defined and executed the strategy to manage the certified test images distribution to remote infrastructures, nation-wide and internationally, across different businesses

Created the governance process to track the remote testing progress across multiple infrastructures on both O/S image and ACT, Application Compatibility Test

Managed the web based application testing and identified the new group security policy requirements

TORONTO POLICE SERVICE JANUARY 2009 – DECEMBER 2009

Project & Portfolio Manager (on contract), PMO, Information Technology Services

Managed the Server Life Cycle / modernization (90+ servers in total), i.e. server Hardware, OS and applications integrations/upgrades including Window servers, AIX, Oracle, Linux, SQL, DB2, MQ & WAS, SAN

Project managed the migration of TPS intranet from AIX-Domino to Linux-Apache, that included HW server replacement, rebuilding functionalities with JAVA, XML and other web technologies to align with the corporate portal

Managed the replacement Network Dispatcher infrastructure, with Big-IP device, (a hardware solution on user-load balancing), fine tuned the application customization and executed the rollout in multiple phases to minimize users’ impact

Managed the implementation of Gridscale - Database clustering system; defined and applied the migration strategy to ensure a smooth transition to other clients

Managed the implementation of the Microsoft Office Communication System (MS-OCS)

Managed SME from different technical groups and external vendors

Created & presented bi-weekly portfolio reports to senior management on projects’ status, i.e. progress, risks, issues, changes, resource utilization and forecast

Led in resource & budget planning using Plainview,(a Portfolio Management System)

Participated in refining and promoting PMO best practises and methodologies

HYDRO ONE INC. JANUARY 2007 – OCTOBER 2008

Project Manager / Consultant (on contract), Business Information Technology / PMO

Provided technical advice to refine and augment the Enterprise LMS/LCMS implementation for Hydro One

Assisting in annual training program planning(responsible for all technical aspects), including Network enhancements & training courseware development, delivery-rollout requirements, timeline, resource estimates, support requirements, estimate on annual budget and ROI

Managed multiple business stakeholders and external vendors in production system support, project out-sourcing, defects management

Managed application change cycles on behalf of the business: patches rollout, defect resolution verifications, applications’ configuration and GUI customizations

Participated in managing the enterprise-wide LMS implementation strategy

Led SMEs and other project managers in the multiple Content Servers Implementation

Defined and created the BAT/UAT tests to ensure quality of services met corporate standards

Managed the Update & Migration of online trainings from the corporate intranet to the Internet, which involved network security changes in DMZ & firewall policies and database integration

Project managed the reverse engineering of proprietary Web based courseware to SCORM and the migration to the new environment

Managed servers virtualization, i.e. migration to VM infrastructure

TD BANK FINANCIAL GROUP 1998-2006

IT Specialist/Project Manager - Application management (2004-2006)

Project Manager - Technology and Infrastructure, Learning & Development (1998-2004)

MINISTRY OF EDUCATION, ONTARIO - IT CONSULTANT (ON CONTRACT) 1998

ONTARIO HYDRO - IT SYSTEM DEVELOPER/CONSULTANT (ON CONTRACT) 1997-1998

ADVANCE ENTERPRISE INC. - Technical Director / Founder 1995-1997

SELF-EMPLOYED COMPUTER CONSULTANT 1994-1995

REUTERS INFORMATION SERVICES - System Programmer / Analyst 1988-1993

UNIVERSITY OF GUELPH - Graduate Teaching Assistant 1986-1987

Education and Professional Certifications

Graduate Studies (M.Sc. Program in Mathematics Modeling – 80% completion), University of Guelph

B.Sc. (Hon) in Applied Mathematics and Applied Statistics, University of Guelph

PMP®

Certified Scrum Master®

Scrum Master Accredited Certification™

Scrum Fundamentals Certificate™

ITIL Foundation Certificate®

SDLC Certificate

Lean (Yellow Belt Certificate)

Project Management Specialist Certificate

MS Project Certificate

MS Office Certificate

Advance MS Windows

Business Writing Certificate

e-Learning Manager Certificate

Financial Markets Certificate

Advertising and Marketing Certificate

Professional Membership: Member of PMI, Member of PMI Southern Ontario & Lakeshore Chapters

Other Interests: Model Rocketry, Custom Over-Clocked PC’s, Golf, Badminton, Archery, Video Editing

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