Business Analyst Senior

John H. Nisbet

**** ******* ***** ● Paso Robles, CA 93446 ● 617-***-**** ● *******@**********.***

SENIOR IT BUSINESS ANALYST

SUMMARY

proven skills and demonstrated results in data analysis, cross-functional process improvement and business intelligence

experienced in operational and management level support for: finance, customer service, engineering, planning, operations, logistics, regulatory compliance

10+ years ERP (QAD) and operational systems management for manufacturing companies

used 10+ years expertise in database and software design to solve problems arising from situations ranging from client growth to business process constraings

successful support of business functions in multi-cultural, multi-language environment

industry/regulatory knowledge: PCI/DSS compliance; aerospace (EAR/ITAR); medical devices (software validation)

PROFESSIONAL EXPERIENCE

ProStar Software, Inc., Arcata, CA August, 2020 – present

Services Manager

manage customer implementations of software products enabling PCI DSS compliance as a service (using bolt-on, non-invasive modifications to QAD ERP)

development and management of customer project plans to maximize customer satisfaction and on-budget/on-time performance

customer training and activation of P2PE devices to meet chain of custody requirements

[all customers use QAD ERP version SE or EE]

Joslyn Sunbank Company, LLC, Paso Robles, CA June 2015 – August, 2020

(division of Eaton Corporation)

Senior Business Analyst, Manufacturing

collaborated with the Finance team and the Manufacturing Controller to develop procedures for product costing; delivered monthly/quarterly reporting (E&O, GRNI, product costs)

managed and documented access to ERP system to meet SOX SOD requirements (4 sites, 250 users, 4 countries); coordinated required reporting with Finance team

deployed and managed business intelligence solution (Cyberquery): developed and delivered internal training courses to enable business users to generate their own reports

facilitated cross-functional process improvements for customer service, quality, operations, engineering and trade compliance; deliverables typically included enhanced reporting and guidance on ERP system usage

solved problems in ERP system usability by coordinating development of functional enhancements for logistics, customer service and trade compliance with central support team

John H. Nisbet

ProStar Software, Inc., Arcata, CA 2006 – July, 2015

Services Manager; Director of Consulting Services

responsibilities covered services related to products enabling non-invasive ERP modification, including management of technical support group and associated ticket system

developed appropriate quotations and services agreements for software development and consulting services

supervised delivery of software and services to maximize customer satisfaction and on-budget/on-time performance

prepared requirements and application software modifications in support of specific customer projects; coordinated testing and deployment with customers

Kilcreggan Systems & Software, Inc., Massachusetts May, 2005 – June, 2015

Owner and President

Kilcreggan Systems delivered application software and database services to manufacturing and distribution companies (focus: medical devices; industrial):

designed and implemented bolt-on enhancements in QAD distribution, field service and CRM to optimize ERP usability and to support client’s plans for rapid growth

coordinated internal and subcontractor resources to ensure success of client ERP (QAD) upgrades

managed multiple QAD/Progress database environments to support software validation requirements

developed and implemented a structured process for selecting an appropriate vendor to provide an ERP system to replace customer’s existing system

acted as consultant to multiple 3rd party QAD implementations and reviews, conversions and upgrades to supplement client resources and assist adherence to project timelines

[all systems implemented and/or managed in UNIX/Linux environments]

TECHNICAL SKILLS

Cyberquery: application administration; training; report development and automated/ scheduled distribution

QAD Enterprise Applications: user training and documentation for multiple versions & modules;

PROGRESS: database design and application development

OTHER EXPERIENCE

7 years co-ownership of retail shop; deployed and managed ecommerce website linked to QuickBooks Point-of-Sale [Intuit Certified ProAdvisor: QuickBooks 2014; QuickBooks Point of Sale]

EDUCATION

Ph.D., Biophysics, Massachusetts Institute of Technology

B.Sc., Chemistry, University of Glasgow, Scotland

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