Priscilla Nadar

Contact No -989-***-****

Email Address - admv41@r.postjobfree.com

*** * ****, ****** ********, Charkop, Mumbai 200067.

SKILLS

●Customer Service

●Problem Solving

●Attention to Detail

●Analytical Skills

●Excellent Communication Skills

●Skilled in Service Delivery

●Customer Relationship Management (CRM)

●Market Research

●Leadership Skills

EXPERIENCE

Tata Consultancy Services, Goregaon- Pensions Administrator

08 March 2016 - 17 May 2019

Process - NEST Team

Key Responsibilities - Process includes retirement processing, Enrollment and De-enrollment of members, Insolvency, Bankruptcy, Late payment notification on the TPR Portal, Setting up Direct Debit payment mode for members.

●Certified Checker for all the employer services processes.

●Updating the Team on Regulatory changes, process updates and feedback

●Setting up pension contributions and sending out retirement contributions to the member, updating members details.

●Provide refresher training to Team Members (Process includes retirement processing, Enrollment and De-enrollment of member, Insolvency, Bankruptcy, Late payment notification on the TPR Portal, Setting up Direct Debit payment mode for members.)

●Mentor Trainees during the learning curve

●Send notification to The Pensions Regulator (TPR) on the defaulters who miss their contribution payment on time.

●Manage work item queues in the shift

●Working on continuous process improvement

Prudential Process Management Service, Powai - Insurance Associate

26 May 2014 - 22 February 2016

Process - Deferred Annuities

Key Responsibilities -

●Involved in manual calculations and creation of retirement Quotation for UK Customers.

●Managing and timely updating of records for pension holders in order to avoid discrepancies in data.

Involved in setting up pensions on systems for periodic payments once the quotation is accepted.

Willis Towers Watson, Vikhroli - Research & Development Associate

1 February 2013 - 7 May 2014

Process - Property and Casualty

Key Responsibilities -

Checking the Loaded risk and the same in line with the Slip Details, Willis Values and adhering to compliance checks, Billing the client and preparing the client document like Debit Note, Credit Note Commission advise Notes, etc. within the TAT. Also helped in standardizing the process by introducing Standard Narratives for the documents Sent to client which was not followed earlier.

● Uploading on clients site.

● Working on Adhoc request.

●Reporting.

● Handling premium invoicing.

● Research.

●Interacting with Clients (via email & Telecom)

Integreon, Goregaon - Delivery Associate

14 December 2011 - 16 November 2012

Process - CRM

Key Responsibilities -

●Maintaining the records on the clients system.

●Communicating with the clients on regular basis via emails

●Generating data reports on clients demand for marketing purpose.

●Research of companies & its employees information from various sources like company's website, capital IQ, companies house. Etc.

●Expertise in gathering freely available information through free sources.

EDUCATION

St Joseph High School, Malad - S.S.C (Maharashtra Board)

MARCH 2006 (Passed with Second class)

S.N.D.T College, Malad - H.S.C (Maharashtra Board)

FEBRUARY 2008 (Passed with Second class)

Vivek College, Goregaon- T.Y.B.Com (Banking & Insurance) -Mumbai University

MARCH 2011 (Passed with First class)

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