Resume

Name : MEGHA GOLA

Email – id : admutp@r.postjobfree.com

Mobile No. : 959-***-****

Residence Address : D – 341/12, 2

nd

Floor, Laxmi Nagar, New Delhi, Delhi – 110092

OBJECTIVE

To pursue a challenging career and be a part of progressive organization that gives a scope to enhance my knowledge and utilizing my skills towards the growth of the organization. QUALIFICATION

DEGREE UNIVERSITY YEAR OF

COMPLETION

PERCENTAGE

MBA-PGDBM

(Post – Graduate Diploma for

Business Management)

Narsee Monjee

Institute of

Management Studies

(NMIMS), Mumbai

2019 till Present

Currently in 4

th

semester.

Pursuing

BBA (Bachelor in Business

Administration)

Indraprastha

University, New Delhi

2016 –2019 78.3%

Senior Secondary School

XIIth

CBSE, New Delhi 2015 –2016 64%

Secondary School Exam- Xth

CBSE, New Delhi 2013 –2014 80%

WORK EXPERIENCE

COMPANY NAME HOUSE OF DIAGNOSTICS LLP

EXPERIENCE APRIL, 2019 TO APRIL,2020

DESIGNATION FRONT - END EXECUTIVE (FOE)

JOB PROFILE

Started working as a Customer Care Executive (CCE).

Attending Calls from the Customers and giving the required information

Making Calls to Customers as per the given target every day.

Making several reports on MS – Excel.

Analysing the missed and received calls data.

After working for 2 months, I was promoted to the Front – end Department as a Front – end Executive (FOE). Working at that position, made me acquire more knowledge and new skills regarding how to satisfy the customers.

Doing Direct Interaction with the customers and explaining them the whole procedure and criteria of going through the several health check – up or tests prescribed by their doctors.

Responsible for the Billing.

Collection of payments from the Customers.

Making Reports for NABH (National Accreditation Board for Hospitals and Healthcare Providers). In this, I used to make records of all the information related to any type of error in billing incurred by the employees or by mistake of patients; recording the patient’s feedback through online or written format; analysing all the feedbacks and making a report regarding the points given by the patient for each question; checking whether all the restrooms and washrooms are being cleaned as per the schedule and entry is being done properly and making a record of them.

Maintain files and records for the F – FORM regarding the pregnancy related ultrasounds, which includes all the information related the patient’s according to the government guidelines.

Doing counselling with the Customers related to their tests and solve all their queries/grievances before giving the consent for the Tests. SKILLS

Communication Skills Microsoft Skills

Presentation Skills Management Skills

Hardworking Computer Skills

Fast Learner Leadership Qualities

CERTIFICATES

Trail Blazor - 2018 Young Talent Hunt - 2017

Marshal In Ideal Student Council-2017 Co-Ordinator Of Gyan Manthan – 2017

Gyan Manthan – 2016 International Conference on Innovative Sustainability Practices – 2016

INTERESTS

Dancing

Playing the guitar

Reading books

Art & craft

Listening to music

PERSONAL DOSSIER

Father’s Name Late. Pramod Gola

Mother’s Name Rekha Gola

Date of Birth 20 December, 1997

Nationality Indian

Language English, Hindi

Marital Status Unmarried

PLACE

New Delhi

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