Cheryl van Aswegen

** ****** *****, ******, ********, 3610. (Cell) 078-***-**** l admut2@r.postjobfree.com PERSONAL DETAILS

Full Name: Catharina Jacoba Marital Status: Married Identity Number: 910-***-**** 084 Children: None

Gender: Female Driver’s Licence: Code 08

Language: Afrikaans (Read, write, speak) Health: Excellent English (Read, write, speak) SARS Tax nr : 035******* SKILLS & ABILITIES

Providing excellent Customer Service.

Ability to work under pressure.

Adaptability, Ability to learn new skills quickly.

Data analysis, leadership skills.

EDUCATION

2010 – Hercules High school – Matriculate

Subjects: Afrikaans, English, Mathematics, Consumer Studies, Computer Application Technology, Tourism & Life Orientation.

WORK HISTORY

Lancet Laboratories 01 February 2011 – Current

Data Capturer – Loggings

Administers sorting and distribution of samples according to set standards operating procedures to ensure they are correct.

Processing sample registration (Logging) and queries according to set standard operating procedures.

Channelling of specimens to various laboratories/sites.

Achieving stringent turnaround and performance targets.

Ensure basic housekeeping in own working area, including suitable cleaning and preparation of equipment according to set standard operating procedures.

RLC (Rapid Log Check) Assistant

Control all work at site and from periphery labs.

Assure all LLPA002 protocols adhered to during logging.

Make sure all tests are logged correctly before the results is released to the Reference Doctor.

Check that all information supplied on patient’s request form must correspond to Meditech System.

Check patient’s details, Dr’s details, location or status as per LLPA001, ICD10 codes, priority, tests, etc. if they are correctly logged.

Logging of incident tasks when an error is picked up so it can be addressed. Scanning Department Assistant

Collecting & receiving of request forms from Reference Doctor’s, Insurances, etc.

Checking on Oculus if forms are scanned.

Scanning of forms to Oculus.

Printing of barcodes & labelling of forms without requisition numbers. Cytology Data Capturer & Lab Assistant

Capturing results on the Meditech system from Technologists.

Basic housekeeping of lab where specimens are tested.

Preparing of slides\specimens for testing.

Storing of slides\specimens.

Admin Clerk\Lab Assistant in Serology Lab

Sorting of incidents within the Lab.

Logging of Incident tasks if error’s occurs.

Preparing of specimens for Respiratory Viruses.

Loading of samples\specimens to machines to perform HIV/Hepatitis A, B & C tests.

Splitting\Pipetting of samples to perform Cyclo EDTA testing.

Handling of queries via telephone, face-to-face with Pathologists.

Receiving of specimens & shipping batches.

Storing & discarding of specimens.

Daily Maintenance done on machines, fridges, centrifuge, etc. Stock Controller

Receive stock from suppliers to ensure that the lab is equipped with the correct quantity & quality of stock required.

Carry out stock rotation to ensure stock is being issued according to the expiry date.

Storing\placing stock according to the required temperature.

Performed admin related work pertaining to receiving of stock to ensure the correct stock is received for the correct inventory.

Issuing stock via Meditech system.

Switchboard Agent

Transferring of all types of calls to the correct departments from Doctors, patients, clients, Hospitals, Lancet Depot’s, Pathologists, etc.

Data Capturing of specimens onto the Courier Management Program to be collected from Doctor’s practices.

Checking that samples was collected.

Taking messages for Pathologists.

Client Services Agent

Sending of results to Doctor’s\Hospitals\Clients according to their special instructions from the Phone Queue.

Faxing, SMS & emailing of results.

Quotations of all Haematology\Biochemistry\Microbiology & Cytology tests.

Handling of Customer Complaints.

Receiving calls\queries from Doctor’s\patients\Hospitals and Clients.

Oral reporting of results.

Handling of Confidential results.

Writing of working instructions within the department (SOP’s) according to the protocol that must be followed.

Logging of Incident tasks for incorrect logging\customer complaints.

Handling of returned reports, ensuring that the problems are solved.

Checking of results if turnaround time (TAT) was achieved.

Sending of archived results

Printing of Cumulative reports.

Placing orders for stationery within the department.

Adding additional tests requested by Dr’s\Hospitals.

Cancelling of incorrect tests.

Acting Supervisor – 01 February 2018

Acting Supervisor over Client Services, Scanning & Switchboard Departments.

I still have the same duties as a Client Services Agent.

Quality Checks on staff, adding any faults\errors to performance logs.

Handling all types of queries when my HOD is not available. Standing in for my HOD.

Assisting with overtime hand-in.

Assisting with telephone accounts.

Updating and managing all admin related lists (Duties, etc.)

Assisting with Internal & External Audits.

Client Services Agent – Kwa-Zulu Natal (Re-located) – 01 April 2019 until 31 October 2020

Liaising and Maintaining Dr relationships.

Answer calls and respond to emails.

Handle customer inquiries both telephonically and via email.

Research required information using available resources.

Manage and resolve customer complaints.

Provide customers with product and service information.

Enter\Update new customer information into system.

Transferring calls to the correct departments.

Process stock orders, forms and applications received from Doctor’s Practices.

Identify and escalate priority issues.

Route calls to appropriate resource.

Follow up customer calls where necessary.

Document all call information according to standard operating procedures.

Complete call logs / produce call reports.

SYSTEMS

Microsoft Word, Microsoft Excel, Microsoft Outlook, Internet, Electronic Mail, Meditech (LIS), Scubed, Fax machine, Advanced Reflexes Telephone.

Reason for leaving – Due to shift changes .

REFERENCE

Mrs. Monya Erasmus Mrs. Shobana Brambha

012-***-**** or 076*******-*** 308 6655

It is with great interest and enthusiasm that I, forward my application to your company. I am willing to learn and always perform to the best of my ability regardless of the task at hand. My current employment has given me much knowledge and experience in customer care, handling a pressurized environment, meeting deadlines as well being a great team player whilst maintaining great results working independently. I hope that this brief cover letter describes a few of my attributes; however my reference will inform you further should you require any relevant references.

Thank you for considering my application.

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