Restaurant Staff Marketing Specialist
Resume:
MA. VICTORIA F. NAVARRO.
Contact no.:090*-***-****
E-mail Address: admusv@r.postjobfree.com
Permanent Address: #095 Clean Ville Manuyo Uno Las Piñas City
Objective
To be able to maximize my skills and to provide my utmost service that the clients need and deserve.
Personal Data
Date of Birth : July 20, 1996
Place of Birth : Las Piñas City
Gender : Female
Age : 24 years old
Civil Status : Single
Height : 5’5’’
Weight : 67 kgs.
Nationality : Filipino
Religion : Roman Catholic
Work Experience:
Marketing/Front liner Volunteer/Registrar’s Assistant
ACTEC Las Piñas
March 2014 to January 2015
Evaluating clerical staff responsible for processing and maintaining academic history files and records, updating information and furnishing reports.
Establishing work schedules and work assignments. Evaluates effectiveness of existing policies and procedures and recommends changes.
Server/Waitress
D’Publiq Restaurant and Bar
February 2, 2015 to August 2, 2015
Assisting the Guests.
Serving food.
Stocking supplies, charging people for their food.
Handling cash, credit cards, and a cash register, cleaning tables and counters, resetting tables, greeting guests and answering questions.
Customer Service Representative
Domino’s Pizza
February 15, 2016 to July 14, 2016
Welcome customers and help determine their orders.
Process customer orders and record them in the restaurant database.
Relay customers' orders to the kitchen staff.
Ensure all orders are delivered to the customers in a timely manner.
Accept cash and return the correct change.
Pizza maker
Dining Supervisor
Boracay Island and Seafood Bar and Restaurant
September 2016 to November 2017
This was a renovate restaurant and bar of the former D'PUBLIQ RESTAURANT AND BAR.
I started here again as a Receptionist and after a month they promoted me as a Dining Supervisor.
As a Dining Supervisor I need to ensure that restaurants run smoothly. I train and supervise restaurant staff, ensure compliance with food health and safety regulations, and resolve customer complaints.
Under the direction of the Food Service Manager, i need oversees all aspects of the dining operation, including staff scheduling, training, setup, service, breakdown, cleanliness, equipment, furnishings, and ordering of service related food and service supplies for dining, banquets and special events. I also need to coordinate with kitchen staff to maintain smooth, efficient and pleasant service at all times. Oversees the assignment of the setup of coffee breaks and hour breaks of the employee. Must be available to work varying schedules; including evenings, weekends, holidays and over time in order to reflect the business needs of the department.
Receptionist/Front of the house/cashier
Boss Juan Dining and Music Lounge
Draw up client bookings for tables and ensure that tables are set before clients’ arrival
Manage the front desk by receiving incoming calls, greeting and attending to customers
Inform guests about the availability of tables and direct them to the tables
Keep records of guests who visit the restaurant
Assist customers with answers to queries, and proffer solutions to issues within your capacity
Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner
Ensure that clients make payment for services before they exit the restaurant
Keep clear records of payments received and make detailed notes of balance payments
Check restaurant’s emails and respond to them accordingly; draw the attention of management to certain mails when necessary
Communicate with other staff, such as dinners, informing them of clients’ bookings, needs and complaints.
Provides a positive customer experience with fair, friendly, and courteous service.
Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.
Resolves customer issues and answers questions.
Bags purchases if needed.
Processes return transactions.
Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register.
Enters price changes by referring to price sheets and special sale bulletins.
Discounts purchases by redeeming coupons.
Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.
Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
Balances cash drawer by counting cash at beginning and end of work shift.
Provides pricing information by answering questions.
Maintains checkout operations by following policies and procedures and reporting needed changes.
Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
Contributes to team effort by accomplishing related results as needed.
HR Staff (COMPENSATION AND BENEFITS)
Van Gogh Business Processing Outsourcing
January 9,2018 to July 3,2018
Creating, sending, and following up on invoices.
Reporting discrepancies.
Preparing payments for employees
Barista/Front of the House/Team Member
Tim Hortons Philippines
July 2018-July 2019
Welcoming guests
Take food orders
Prepare and bake foods
Run cash register
Making coffee orders
Keep store clean and sanitized
Handling and storing food properly
•HR Coordinator/Admin
Encore Amusement and Gaming Support System Corp.
October 2020-Present
Organizing files
Handling Companies file
Process the company Permits
Paper works
Bookeeping
Educational Background
Primary: Manuyo Elementary School 2003-2009
Secondary: Las Piñas National High School 2010-2013
College: Asian Caregiving Technology and
Education Center (ACTEC-Las Piñas) 2013-2015
Skills and Abilities
Proficiency in computer program/Microsoft Office Application.
Proficiency in HS and F&B (Food and Beverages)
Food and Beverages NCII Passer
Housekeeping NCII Passer
Well train as Marketing Specialist
Well train as a Front liner
Seminars Attended
Flair Bartending Seminar
Ocean View Kalaklan, Olongapo City
September 19, 2013
Commercial Cooking and Pastry Seminar
Center of Asian Culinary Studies, Subic Bay
September 20, 2013
Food Safety Management Introduction Seminar
ServSafe, RFC Molino
February 15, 2014
References
•Ms. Ericka Jimenez
HR Manager
Encore Amusement and Gaming Support System Corp.
•Ms. Jesica Joy Hernaez
School Marketing Head
Movers International School
I hereby certify that the above information is true and correct to the best of my knowledge and beliefs.
MA. VICTORIA FERRER NAVARRO.
Applicant
Contact this candidate