Hr recruiter and Administrator
Resume:
Rukshana Fisher
HR/Admin/Receptionist
Personal Profile
My career has provided me opportunities to work in various administrative roles as well as leadership positions.
Some of my personality/character traits are:
Can work well as part of a team, as well as independently
Ability to analyse problems and formulate solutions
Highly skilled at event planning
Ability to maintain solid relationships at all levels
Successfully deliver within deadlines
Pro-active person and enthusiastic, possessing a good sense of humor
A very strong administration background that will be an asset to any organization
Excellent cross selling, and general sale skills
An organised approach and excellent time management skills
Good communication skills
Computer literacy and good keyboard skills
A good level of English spelling and grammar
Good numeracy skills accuracy and attention to detail
Key Strengths
Technology Skills
Communication Skills
Organizational Ability
Written Expression
Time Management
Problem-Solving Skills
Contact Details
ID No. 840-***-**** 081
Cell: 082*******
Email: *****.********@*****.***
Relevant Experience
Company
Quest
Period
25 March 2021- 6 April 2021
Role
Recruiter
Reference
Sheldon Botha
Reason For Leaving
Temp Contract
Responsibilities
List of duties:
Responsibility:
Recruiting for the specific job orders
Find appropriate candidates for the job specification
Screening CV’s
Telephonic pre interview as per job specification
Performing telephonic reference checks on shortlisted candidates
Making appointments for interviews
Capturing candidate data
Confirming salary and employment details
Validating references of candidates
Company
Empowered Outsource Solutions
Period
01 November 2018 – July 2019
Role
HR Admin / Payroll
Reference
Eddie Moyce
Reason For Leaving
Company Closed
Responsibilities
List of duties:
Responsibility:
Recruiting for the specific job orders
Find appropriate candidates for the job specification
Screening CV’s
Telephonic pre interview as per job specification
Performing telephonic reference checks on shortlisted candidates
Making appointments for interviews
Reception duties
General admin and office duties
Capturing candidate data
Confirming salary and employment details
Validating references of candidates
Payroll (All admin required for payroll, until final submission)
Escalate IR queries for all staff
Issuing contracts to all staff members
Tracking all staff information from start date
Capturing leave for all staff
Company
AVIS Fleet Trade & Auction Centre (Kelly agency)
Period
05 October 2017 – 31 July 2018
Role
Branch Administrator
(Contract Position)
Responsibilities
List of duties:
Responsibility:
Debtors, ensuring debtors all paid and receipted (Automate System)
Creditors, ensuring all payments are processed(Automate System)
Invoicing of vehicles via Automate
Releasing vehicles to dealers ensuring all paperwork in order
Petty Cash
Weekly Stock Take
All Admin duties
Month end reports
Assist with the admin termination vehicle
Responsible for end to end client/dealer
Company
Quest Staffing Solutions
Period
November 2016 – 04 October 2017
Role
HR Admin
Reference
Contact Person: Sheldon Botha
Telephone number: 031-***-****
Responsibilities
List of duties:
Responsibility:
Recruiting for the specific job orders
Find appropriate candidates for the job specification
Screening CV’s
Telephonic pre interview as per job specification
Performing telephonic reference checks on shortlisted candidates
Making appointments for interviews
Reception duties
General admin and office duties
Capturing candidate data
Confirming salary and employment details
Validating references of candidates
Company
Unilever ( Quest )
Period
October 2011- June 2012
Role
Reception / Admin
Reference
Contact Person: Riaad Jean
Telephone number: 031-******* / 071-***-****
Responsibilities
List of Duties:
Responsibility:
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
Directs visitors by maintaining employee and department directories; giving instructions
Maintains security by following procedures; monitoring logbook; issuing visitor badges
Maintains telecommunication system by following manufacturer's instructions for house phone and console operation
Maintains safe and clean reception area by complying with procedures, rules, and regulations
Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
Contributes to team effort by accomplishing related results as needed
Company
Quest Staffing Solutions
Period
Feb 2011 – Oct 2011
Role
Hr Admin / Receptionist
Reference
Contact Person: Tracey Theron
Telephone number: 031-***-****
Responsibilities
List of duties:
Responsibility:
Assisting recruiters find appropriate candidates for the job specification
Screening CV’s
Performing telephonic reference checks on shortlisted candidates
Making appointments for interviews
Conducting interviews and testing for candidates
Reception duties
General admin and office duties
Capturing candidate data
Confirming salary and employment details
Invigilating of assessments of candidates
Validating references of candidates
Company
SA Home Loans
Period
May 2007- June 2008
Role
Sales / Administration Consultant
Reference
Contact Person: Kevin Post
Telephone number: 031 – 560 5300
Responsibilities
List of Duties:
Responsibility:
Sales of credit cards and various SA Home Loan products
Client Liaison, engaging customers on SA Home Loan products
Training new staff member on the policies and procedures of the business
Provide accurate information to the public and internal clients in a clear, courteous and professional manner as it relates to a wide array of Home Loan services
Apply a wide variety of service and program guidelines in resolving concerns which are based on knowledge of Home Loan services and knowledge of needs of the client.
Determines information needs and records in a number of computer based systems customer feedback information and technical data
This information can be in the form of complaints, compliments, suggestions, and requests for service
Undertake administrative responsibilities such as faxing, typing and general office procedures as required within the call centre
Assist in conducting customer satisfaction surveys for internal business units and/or service marketing with external customers
Assist in quality assurance initiatives by coaching other agents to improve the quality of responses provided
Conducts research on Home Loan programs and services to meet needs of agents for information
Prepares a variety of reports, including statistical analysis, shift reports and handling of technical data
Company
Standard Bank
Period
September 2005- February 2007
Role
Multiple Positions detailed below
Reference
Contact Person: Sherwin Pillay
Telephone number: 011 – 241 2450
Responsibilities
List of Duties:
Standard Bank Card Division
Ensure that all applications received are processed accurately on the day of receipt
Ensure service levels agreed are met and exceeded
Ensuring customer information is updated at all interactions
Upgrading of MasterCard’s
Ensuring all cards are sent to correct branch or courier company
Processing of International applications, and ensuring cards are sent to the correct Country
Processing applications for Private Bank and Priority customers
Working off various databases
Position: Verification Clerk
Risk Management
Timorously identify Risks
Training New Staff members
Assisting capturers with queries related to applications
Ensure application were audited for accuracy within the same day
Maintaining a low error ratio on all applications
Identifying trends of capture errors and reporting back to management
Monitoring capturers performance on a daily basis and feedback to management
Ensuring that all rejected applications have valid rejection codes
Filing of rejected applications
Retrieving rejected applications when requested
Position: Client Liaison Officer (Six Sigma Project)
Contacting Clients to rectify information
Preparing a rejection report
Monitoring daily and monthly stats
Reducing duplications and rejections
Position: Vehicle and Asset Finance Processing Clerk and Assistant Team Leader
Ensure that all applications received are processed accurately on the day of receipt
Ensure service levels agreed are met and exceeded
Ensuring customer information is updated at all interactions
Upgrading of MasterCard’s
Ensuring all cards are sent to correct branch or courier company
Processing of International applications, and ensuring cards are sent to the correct Country
Processing applications for Private Bank and Priority customers
Working off various databases.
Company
Standard Bank Home Loans
Period
February 2005- September 2005
Role
Call Centre Securities Consultant
Reference
Contact Person: Pam Bijlall
Telephone number: 031-***-****
Responsibilities
List of Duties:
Develop, coach & motivate a team to excel in performance and service delivery
Assisting in training new inductees
Drive changes in current service strategy
Handle the administrative functions required with regards to securities
Identify quality issues and take corrective steps by quality trends and producing reports
Relationship building with internal clients to achieve objectives
Quality audits on all information
Company
Nedbank Durban Central
Period
June 2004- October 2004
Role
Customer Liaison Officer
Reference
Contact Person: John Roux
Telephone number: 031-***-****
Responsibilities
List of Duties:
Updating customer data in terms of the new FICA act
Obtaining necessary documentation to comply with legislation
Educating Customers on the impact of the new act
Keeping accurate stats of customer data
Ensuring customer confidentiality
Personal assistant
Exporting and importing control
Customer queries
Wages and stocktaking
Sales and operations
General office administration
Reception duties
Client queries
Wages and stock taking
Sales and operations
General admin
Personal Assistant
Export and import control
Qualifications
Degree / Diploma Courses
Institution
Year Completed
Matric
Durban Girls High, Durban, KZN
2001
Computers and Management
Oval International
2002
Skills Matrix
Skills
Details
Years/
Months Experience
Rating
(1- 5)
5 = Expert
Administration
Office Management
14yrs
4
General Administration
14yrs
4
Communication
Executive communication
14yrs
4
Verbal Communication
14yrs
4
Telephonic Communication
14yrs
4
Customer Service
Managing Customer enquiries
14yrs
4
Managing Internal enquiries
14yrs
4
Software Applications
MS Excel
14yrs
4
MS Outlook
14yrs
4
MS PowerPoint
14yrs
3
MS Word
14yrs
4
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