Kristine Joan A. Gozum

*

OBJECTIVE:

To contribute my skills & knowledge in an organization that believes in its people & fosters their growth & development. SPECIAL SKILLS

Well versed in the operation of computer software such as LanMark (Logistic), Resource Scheduler, MyPurchases (Creating PR)/GR), Microsoft Office new version 2013 (MS Word, Micro, Outlook, PowerPoint, Publisher, Excel (VLOOKUP,PIVOT)

& etc.), P&G Sites/Systems (PPMC & QB, Etc), Knowledge in Webpage Designing, Knowledge in Multimedia Development, Windows Movie Maker, FMC system (Purchase Request & Store Request system), SkyBayan & Oasys, Prologic/Paytrax

(HR System), DMCC Portal. Good skills in speedwriting, typing, Accounting Systems, Filing, Internal Mail system

(networking), literacy in the use of Internet. Excellent in oral and written communication. With Non-Professional Driving License in Philippines.

PROFESSIONAL EXPERIENCES:

July 2018 – Present Business Owner/Partner/Franchise Owner Philippines

Business Partner at Casa There Tagaytay Bed & Breakfast since December 2020 Online Franchisee of Siomai King & JC Premiere since September 2020 Owner of Let’s G Shopping (Online Store) since September 2020 Franchise Owner of KNZ-Journey Travel & Tours Online Booking since July 2018 Jan. 13, 2020 – Jan. 2021 Executive Assistant to GMs/CEO Aquos Management Inc. (Banwa Private Island)

Roxas Palawan, Philippines

Acting as the point of contact between the executives and internal or external colleagues

Organizing meetings and booking meeting rooms

Handling correspondence directed to managers

Making travel arrangements and detailed travel itineraries

Taking dictation and minutes and writing them up subsequently

Producing reports and presentations

Maintaining the current filing and database system, and looking for ways to improve current systems

Taking the lead on strategic initiatives important for company culture and company success.

Assist with a variety of office projects and processes.

Resolving issues and troubleshooting a variety of situations. May 1, 2016 – February 28, 2018 HR & Operation Manager RUSH Hospitality Services LLC/RUSH DMCC

Dubai, United Arab Emirates

Admin & HR

Maintains the work structure by updating job requirements and job descriptions for all positions.

Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.

Preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.

KRISTINE JOAN A. GOZUM

Bacoor, Cavite Philippines

Mob. +639*********/+639*********

E-mail : admuna@r.postjobfree.com

OBJECTIVE:

To contribute my skills & knowledge in an organization that believes in its people & fosters their growth & development.

Date of Birth: 08th February 1981

Place of Birth: Pasay City, Metro Manila Philippines. Nationality: Filipino

Marital Status: Single

Health: Excellent

Height: 5’4

Passport No.: KK720499

EDUCATIONAL ATTAINMENT:

1999-2002 – Lyceum of the Philippines

Third Year College

A.B. Mass Communication

Major in Advertising

1999 - STI

Tutorial in Microsoft Outlook & Windows ’98

Secondary Level - St. Peregrine Institute

Banalo Bacoor, Cavite Philippines

4 yrs. Comsellect – Responsible for the Student Election To contribute my skills &

knowledge in an

organization that believes

in its people & fosters their

growth & development.

Date of Birth: 08th

February 1981

Place of Birth: Pasay

City, Metro Manila

Philippines.

Nationality: Filipino

Marital Status: Single

Health: Excellent

Height: 5’4

Passport No.:

KK720499

EDUCATIONAL

ATTAINMENT:

1999-2002 – Lyceum of the

Philippines

Third Year College

A.B. Mass Communication

Major in Advertising

1999 - STI

Kristine Joan A. Gozum

2

Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.

Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.

Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.

ISO Planning and MR

Well knowledge of the UAE Labour Law/Immigration/Free zone Rules & Regulations includes Visa procedures. Operation: Café & Events

Review and analyze monthly food costs and wastage, highlight problem areas and take appropriate action to rectify poor performance

Ensure that complaints or problems are actioned without delay and that effective follow-up action takes place to avoid recurrence

Ensure that all statutory hygiene requirements are diligently followed

Maintains proper loss prevention standards, reviewing cash handling procedures, deposits and safe procedures.

Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents. Documents accidents, conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment. Conducts monthly safety meetings ensuring team member compliance in all safety initiatives.

Provides ongoing training and development to all team members in the areas of operating standards, customer service and product knowledge.

Aug 2, 2015 – April 30, 2016 Corporate HR & Admin Officer Al Marina Investment (Owners of Al Marina Hotel Management (Western Hotels)

& Trans Capital General Contracting)

Abu Dhabi, United Arab Emirates

Coordinate with the planning & developing the Benefits Grid

Coordinate on creating the Salary Scale & Grading system

Prepare and maintain the Employee Master File

Coordinate and assist the PRO’s for all Immigration works such as Visa Application/Cancellation, etc.

Drive the completion of both PRO’s tasks and projects given

Developing and implementing Policies & Procedures for the group (HR Manual & Employee Handbook)

Planning & Monitoring of Budget Manning, Tracking of Labour Quota

Expertise in Recruitment (Recruit Employees for the Group). This includes developing job descriptions and person specifications, preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates;

Assist in the design, development and delivery of strategic and operation HR services of the organization

Research for any changes or updates on the UAE Labour Law, interpreting and advising on employment law;

Prepare ad-hoc reports as required

Jan. 19, 2014 – July 30, 2015 HR Coordinator

Holiday Inn Dubai – Al Barsha (a member of IHG – Intercontinental Hotel Group) Dubai, United Arab Emirates

Dec. 2012 – Jan. 16, 2014 HR & Training Secretary – Pre-opening Team. Oceanic Khorfakkan Resort & Spa

Sharjah United Arab Emirates

Full Range of Administrative work of HR Department including Immigration Works. HR Admin

Assist in Immigration admin works,

Handle Oasys program, Vacation Balance Report / Entitlement Lapse report Kristine Joan A. Gozum

3

Visa Applications for new Recruits, Maintaining Recruitment Master Sheet(RMS), Updation of Expiry Master Sheet, Expat pre joining process, Employment Contracts for new joiners, Handle Star of the month selection and arrangements of function, Meet and receive new arrivals, liaise complete Payroll Process, Leave and Exit Track Sheet, coordinate leave settlement and Final Settlements, handle leave applications, Maintaining record of COS

(change of status), Resignation coordination for approval, Assist Employees Certificates/documents requests, Company Vehicles/Transport, Purchase requests & purchase orders manually, Communicate with Departments on immigration tasks / scheduling, Coordinate with PRO (stamping - Cancellation - Renewal), assist to prepare Passport movement control sheet, Coordinate staff transport, sports & social events, Coordinate & Conduct Exit interviews, Assist HR team in admin works, Liaising Staff cafeteria complaints system, handle staff cafeteria menu, daily inspection.

Recruitment

Vacancy posting at Bulletin Board & Hotel's, Online Recruitment & IHG Website (career section), Vacancy analysis report, Interview Status Report (ISR) & Personnel Requisition, Follow ups with agents and Candidates for documents

Coordinate candidates interviews & selection, Scrutinize CVs and conduct prescreening interview

Travel & Ticketing

Accommodation In charge

Accommodation reports and statistics, Accommodation inventory Report

Coordination of Pest control in accommodation, Coordinate accommodation inspection

Implement Housing P&P, Implement Housing Complaints system and follow up system

To carry out Green Engage campaign in accommodation, Training

Helps HRM/TM to assess training needs for new and existing employees and identify internal and external training programs to address competency gaps

Assist HRM/TM develop training aids such as manuals and handbooks, handle logistics for training activities including venues and equipment

Nov. 2011 – Dec. 2012 Procter & Gamble International Operation SA (ROHQ) Under Information Professional Inc.

Philippines

Position – Promoted as Asia Delivery Portfolio Admin – (Subject Matter Expert) Reporting to Finance Manager

(April ’12 – Dec.) (Project Based)

Asia PPMC (Project & Portfolio Management Center) & QB (Quickbase) System Expert - establish operational support for PPMC-related project records and QB-related project records, manage track and report changes in Portfolio, Resource & Finance, ssupport PM’s in troubleshooting PPMC & QB issues, act as Subject Matter Expert for PPMC & QB processes & ensure that portfolio, resource & finance actual are accurately (PRF MASTER FILE) updated. LOGISTIC PLANNER

Handle administrative detail, all projects; Handle all I inquiries within my capacity

Prepare agenda in advance, Arrange meeting facilities.

Monitor forecast accuracy and communicate significant variances and associated risks to key stakeholders.

Monitor inventory levels and communicate concerns to key stakeholders.

Identify and communicate any service risks relating to forecast changes or promotional timing.

Performs all other duties and special projects assigned by Manager PORTFOLIO (Sets of Project per Fiscal Year)

Monitor of Asia Project Status & complete project list for the current fiscal year.

Drive Completion of the Project Health Status & Simple phase of each project.

Issue tracking & escalation

Produce project status reports, project metrics and prepare ad-hoc reports as required. RESOURCE (Staffing)

Provide accurate assignment load and availability of Project Manager’s per month

Generate & Validate Unmet & Engaged demand report

Ensure that resource request such as Project Manager’s name, role, position & FTE are reflected in Staffing Master File & in the system.

Expertise in Supplier Management & staff Augmentation processing.

FINANCE (Cost Records of Projects)

Tracks & validate CRP (Client Request Price) requests for PPL’s approval Kristine Joan A. Gozum

4

Cost Center Validation

Tracks and monitor of non submitted expense, approved expense, approved revenue, and pending approval to avoid budget outage of project and customize reports.

Maintain & update the CRP Summary Sheet based on the CRP requests

Expertise in Supplier & GBS Financial Management Center (FMC)

(Nov’11-April. ’12) Position – GMSS Delivery Admin Assistant

Relieve management of administrative detail, all project, Coordinate work flow, Take initiative in manager’s absence

Maintain procedures manual to ensure consistent performance of routines, Update and chase delegated tasks to ensure progress to deadlines. Arrange essential mail in priority action order for the team; Check deadlines on incoming requests and put preliminary work in play

Prepare agenda in advance, Arrange meeting facilities, Act as recording secretary; prepare action minutes

Arrange travel through internal or outside agents, request & follow up of booking for business trip including flight & hotel booking & transportation.

Handle administrative detail, all projects; Handle all inquiries within my capacity

Seek greater role in projects within administrative and other areas of competence, Seek training on projects outside my range.

September 9, 2006 – Sept. 2007 Administration Executive AL Muhanna Advertising/Entertainment Company

Kingdom of Bahrain

In Charge of the Administration of the Company.

Program and facility operations development, implementation, monitoring, and evaluation;

Support services administration, Budget development and fiscal services

Human resource development, Strategic Planning, Policy and procedure development and Legal Services

Investigations and Inspections, and special assignments July 26, 2005 – May 07, 2006 Group HR Secretary

Ramee Group of Hotel & Restaurant Management (Ramee International Hotel, Ramee Suite 1, Metropolitan Hotel, Grand Hotel & Windsor Tower Hotel) Kingdom of Bahrain

Preparing day-to-day Inter-Office Memorandum.

Drafts and types of internal & external correspondence on behalf of the Group Personnel Manager.

Keeping a systematic filing; keeps all record on file and securing sufficient office supplies on hand.

Preparing Staff Offer Contracts.

Coordinating with the Personnel Assistants regarding the Administration, Management and staff contract.

Coordinating with the Personnel Assistants regarding the application of visa, visa status, work permit of the staffs.

Compiling monthly time sheets, medical certificates, manning list, daily reports in each Hotels and departments, etc.

Preparing Employment and salary certificate, Final/Leave settlement, warning letters etc. December 2003 – June ’2005 Banquet Secretary

Casual Staff from Tourism Services Co.

To Gulf Hotel Bahrain

This department mainly deals with different functions, i.e. wedding receptions, conferences, seminars, parties, meetings, Outdoor parties and the like.

Preparation and finalization of quotations follow up letters & confirmation letters to clients on behalf of Banquet Manager & Banquet Sales Coordinators.

Drafts and types internal and external correspondence on behalf of the Banquet Manager & Director of Food & Beverage.

Date in order to arrange all the requirements.

Coordinating with banquet sales coordinators on the forthcoming functions’ finalization.

Issuing function activity reports on daily and weekly basis for management and sales team.

Distributing cancelled functions on weekly basis for the sales meeting. Kristine Joan A. Gozum

5

Compiling weekly reports for functions for the month, tentative functions for the entire year and turndown business report. Preparing monthly revenue report.

Preparing time sheet/overtime sheet to Food & Beverage Department and Account Department of Banquet Staffs on daily basis. Securing sufficient office supplies on hand

Maintaining the office’s cleanliness, Keeping a systematic filing, Requesting casual staff from the supplier.

Overseeing systematic administration on the Banquet Dept., ensuring that function’s event orders are distributed to all Department’s concerned, I.E. Accounts, Kitchen, Bar, Engineering, Stewarding, Food & Beverage Cost Controller, Security Office, Director of Food & Beverage, prior to the event. June 2003 – December 2003 Waitress

Tourisms Services Company

Kingdom of Bahrain

Food Server, responsible to the needs of the guest. Responsible to the route of services.

Full time services in banquet operation department mainly deals with different functions, i.e. wedding receptions, conferences, seminars, parties, meetings, outdoor parties. EDUCATIONAL ATTAINMENT:

Teriatary – Associate Degree

2009 – 2011 – (Graduate) AMA Computer Learning Centre Diploma on Business & Information Management

Bacoor, Cavite Philippines

PERSONAL INFORMATION

Place of Birth : Philippines Marital Status : Single Nationality : Filipino Health : Excellent

Passport : Available – P0458773A Height : 5’5

Character References, Training and Employment Certificates available upon request.

Contact this candidate