Development Project Line Manager
Resume:
Miss Onkgopotse Joy Rakau
Buccleuch, Johannesburg, South Africa
admufr@r.postjobfree.com
Integrity
Quality focused
Passionate about learning and development
PERSONAL PROFILE STATEMENT
I am a goal orientated and trustworthy young woman with a clear sense of direction. I value the production of quality work and possess a strong drive to see things through to completion. I work well unsupervised yet enjoy working in a team to reach success.
EDUCATION
2017-2019 Bcom(Hons): Industrial & Organizational Psychology University of South Africa
Modules completed - Research methodology, managerial & organizational psychology, personnel &
career psychology, industrial psychological assessment, managerial &
organizational psychology
2016 Non-Degree Purposes Qualification University of South Africa
Modules completed - Organizational research methodology, organizational psychology (with distinction), industrial psychological testing and assessment, personnel psychology (with
distinction), career psychology, employee retention (with distinction) and
employment relations (with distinction)
2012-2014 BA: Humanities University of Pretoria
Modules completed - Psychology, sociology, philosophy, research and criminology
2007-2011 Matriculation Clapham High School
Modules completed - English, afrikaans, mathematics, history, business studies, physical sciences and life orientation
HOBBIES AND INTERESTS
I enjoy being involved in community outreach & cultivation projects that afford me the opportunity to make an impact on society. I enjoy going on a new outdoor adventure as well as fitness training. I also take joy in having formed part of the preparations team at my church which has taught me a lot on what it takes to coordinate and organize events and gatherings.
RELEVANT WORK EXPERIENCE
Oct 2020 – May 2021 Volunteer HR Assistant ZamaShenge Consulting
Business development
Content generation
Screening of applications
Achievement: Working at ZamaShenge gave the opportunity to grow in numerous areas as a professional, namely, in understanding the elements of business and the role that human resources plays. I had the opportunity to lead a business development project which resulted in a few leads. I was pushed out of my comfort zone and enjoy creating content for the business. I also appreciate the flexibility that comes with the broad scope of the projects the company can undertake.
Mar 2019 – Sep 2020 Trademark Administrator Spoor and Fisher
Meticulously reporting to clients on the progress of trademark applications
Carefully drafting certificates of registration for forwarding to the Registry
Issuing invoices and handling client queries
Preparing internal reports and safety checks
Achievement: In the beginning of 2020, my supervisor gave me a new set of responsibilities within our department that required me to work more independently and manage the workload without supervision. I successfully handled the first project which involved a clean-up operation within two weeks. The turnaround time for which I produced quality results impressed my supervisor.
Sep 2017 – Jan 2018 Call Centre Agent TLScontact
Warmly and professionally receiving clients telephonically
Prompt appointment setting with an in-house system
Achievement: In this position I was appreciated for my efficiency in organizing prime slots which were economically beneficial to the company. My ability to act swiftly in assisting clients telephonically was also a highlight. I was also chosen by my line manager to assist in attending to prime time clients and other clients in the processing of visa applications due to the professionalism I demonstrated.
REFERENCES
Ms. Buthelezi 072*******
(Volunteer work – ZamaShenge Consulting)
Ms. Klink 012*******
(Former Supervisor – Spoor & Fisher)
Ms. Chombo 082*******
(Former Supervisor - TLScontact)
Buccleuch
Johannesburg
admufr@r.postjobfree.com
31 May 2021
Dear Hiring Manager
I would like to express my sincere interest in becoming a valuable asset and team player in your organization. I am ready to learn, expand and make the most of my acquired knowledge and skills in the Office Receptionist position.
My analytical ability has propelled me to take on every task with a holistic view. Another strong personality trait I possess is the inclination to stay calm even under pressure. This particularly assists at handling the pressure that comes with deadlines. Furthermore, my inquisitive approach and eagerness to learn will make the journey easier in discovering how your organization operates as well as how to effectively fulfill my duties.
Apart from cultivating my capability to plan, investigate and produce results, the working experience I attained at Spoor & Fisher aided the level of flexibility I have to rise, despite possessing a natural systematic working style. The previous job position I held was at TLScontact, a teleperformance company as a Call Centre agent. My time at TLScontact was characterized by gaining immense insight on aspects such as professionalism, customer service as well as vital experience in handling clients of different personalities and needs. I further managed to pick up sales experience while promoting premier services offered by the company. I volunteered at ZamaShenge Consulting until May 2021 and enjoyed the opportunity to improve my professionalism, business acumen and communication skills.
I am excited about the prospect of joining your team as it pushes to new frontiers. Thank you for your time and consideration. I look forward to discussing this opportunity in further detail with you.
Yours sincerely,
Onkgopotse Joy Rakau
Contact this candidate