Network Specialist Quality Controller
Resume:
John Rainy Mogaki
***** ******* **** **** ******
admuf9@r.postjobfree.com - 078*******
WORK EXPERIENCE
Operations Supervisor – Nightshift
Triton express – October 2020 until recently
Processing agents’ freight by verifying quantities, destinations, parcel conditions and affixing destination stickers.
Supervising sortation and loading in designated storage areas.
Capturing, downloading and scanning of waybills and parcels.
Daily debriefing of collection schedules.
Verifying airfreight lodging within the required time frames.
Running nightshift reports.
Debrief manifests on Freightware.
Clearing of inbound airfreight.
Supervising outbound/dispatch services by:
Processing upliftment of all freight.
Scanning outgoing parcels.
Printing trip sheets.
Supervising loading bays.
Obtaining driver trip sheet acceptance (signature), hand waybills (copy) and record vehicle registration numbers.
Ensuring collections for outlying areas are communicated and followed up on daily basis.
Verifying that POD’s are received within the required time frame.
Debrief manifests on Freightware.
Monitor correct Freight handling.
Assist with Customer queries.
Book collections.
Communication of operational information, including pre-alerts.
Continuous monitoring of vehicle loading and floor activity as and when required
Maintaining receiving/dispatch workers by:
Providing work instructions.
Providing task training and developing general competence levels.
Motivate the receiving and dispatch staff towards objective achievement.
Communicate inbound/ outbound information within the warehouse.
Assist in handling any Zone Control problems that may occur.
Maintain a safe and healthy working environment.
In-house Supervisor
Triton express - Johannesburg, Gauteng – Aug 2019 –October 2020
Supervise and manage 30 in-house controllers and 30 general workers
Ensure that all staff are on site and also on time
To ensure compliance with all legislative and site policies and to ensure all relevant site processes and
procedures are adhered to and which would include Health and Safety requisites
Checking of cargo against a specific invoice
Capturing of waybills
Generate and print Triton waybills and stickers
Generate manifest
Close off and generate back-stamp file for client
Handling and resolving all invoice and waybill related queries on behalf of the client
Filing of clients invoices
Ensure that all goods are packed according to the correct destination, ensuring that the correct stationery is utilized
Correctly sorting of waybills according to correct destination
Identify cargo in terms of damages, shortages, type and verifying waybills against cargo stickers
Creating scanning numbers for delivery and collection lists
Scanning parcels into trucks for delivery and assist with cargo handling
Offloading of in-house cargo received at the Triton depot
Directing parcel sorting into destination area / location
Verifying waybill against parcel and parcel stickers
Scanning parcels into Freightware by waybills and submitting to data capturers
Checking scanning on system
Inhouse Controller
Triton express - Johannesburg, Gauteng – Mar 2019 to July 2019
Checking of cargo against a specific invoice
Capturing of waybills
Generate and print Triton waybills and stickers
Generate manifest
Close off and generate back-stamp file for client
Handling and resolving all invoice and waybill related queries on behalf of the client
Filing of clients invoices
Ensure that all goods are packed according to the correct destination, ensuring that the correct stationery is utilized
Correctly sorting of waybills according to correct destination
Identify cargo in terms of damages, shortages, type and verifying waybills against cargo stickers
Creating scanning numbers for delivery and collection lists
Scanning parcels into trucks for delivery and assist with cargo handling
Offloading of in-house cargo received at the Triton depot
Directing parcel sorting into destination area / location
Verifying waybill against parcel and parcel stickers
Scanning parcels into Freightware by waybills and submitting to data capturers
Checking scanning on system
Zone controller
Freightmore - Johannesburg, Gauteng - July 2016 to Feb 2019
Duties and Responsibilities:
1. Print drivers delivery sheets and distribute
2. Brief drivers on exceptions and/or special instructions
3. Debrief all delivery sheets on Freightware
4. Primary radio operator dispatching drivers and handling all radio calls
5. Communicate collections to drivers via radio or phone
6. Control driver progress with their deliveries and collections on their allocated routes
7. Action special requests/alternative arrangements and exceptions
8. Check if any discrepancies on waybills and action accordingly
9. Record directly phoned in collections and action
10.Debrief collections on Freightware
11.Ensure all collections and deliveries are done before allowing drivers back
Warehouse Assistant
Joshua Doore group - Brits, North West
Maintain and control purchasing of stock
Maintain and control receiving of stock
Maintain and control of dispatching of stock
Manage and control stock maintenance
Manage and control the implementation of visual merchandise
Ensure stock takes are as per policy and
Procedure
Duration: - Aug 2015 to Jul 2016
Quality controller
XPS Courier – Johnson and Johnson
Duties: Honesty - pride in his job and an eye for detail.
To report and record any non-conformity with regards to customer requirements.
To timeously report any faults of warehouse equipment.
Maintain high level of hygiene of work area
To work within operating areas as determined by management and the needs of the business.
Follow standard operating procedures and safe working practices when carrying out duties.
To assist with the induction of new employees
Perform administrative tasks in line with SOP
Be actively involved in and support change initiatives
To ensure compliance with all legislative and site policies and to ensure all relevant site processes and
procedures are adhered to and which would include Health and Safety requisites
Ensuring that daily targets are met
Ensure that quality standards are met
Seeking logical packaging solutions
Duration: Jul 2011 to Feb 2014
Team Leader
FIFA LOC - 2010
Division: IT & Telecommunications
Duties: Supervise and manage the support staff
Logging of calls if necessary
Monitor if all calls are logged and closed
Follow up on calls with technicians
Run outstanding call logged report
Allocate calls to the correct department or regions
Follow up on all calls with depts/regions when they have remained open longer that the stipulated period
Deal with unusual calls in a professional manner
Provide daily progress report to users.
Create a friendly and productive environment
Duration : May 2009 to Jul 2009
Customer care Agent
Dimension Data
Division: IT
Duties: Logging of calls into the Marval logging system
Allocating of calls to the correct technicians
Calling back the users to ensure that the work done efficiently
Assisting users over the phone with the SAP problems
Telephonic troubleshooting of OS & HW problems
Password reset and account unlocking on SAP
Password reset & account unlocking on Active
Directory
Telephonic and remote support on all the MS
products.
Develop key weekly reports for management.
Duration :Jul 2008 to Dec 2008
Customer care Agent
Post Office
IT: IT
Duties: Logging of calls into the Remedy logging system
Allocating of calls to the correct technicians
Calling back the users to ensure that the work is done efficiently
Assisting users over the phone with the SAP problems
Telephonic troubleshooting of OS & HW problems
Password reset and account unlocking on SAP
Password reset & account unlocking on Active
Directory
Telephonic and remote support on all the MS
products.
Develop key weekly reports for management.
First Line support of money
Duration: Oct 2007 to Jun 2008
IT Support Manager
Xps couriers -
Division: IT
Duties: Attend daily OPS meetings.
Attend weekly management meetings
Prepare key daily, weekly and monthly reports
Manage SLA between CFG and the SAPO IT.
Manage Helpdesk, IT Storeroom and Desktop staff.
Make sure the IT turnaround time is met.
Follow up on all calls with the depts /regions when they have remained open longer that the stipulated
period in the procedures.
Manage and control changes done in IT
Ensure that the dept budget is up to date & manage it
Attend the Friday telecom on behalf of IT.
Duration:Jan 2006 to Mar 2006
Helpdesk Supervisor
Division: IT
Duties: Supervise and manage the support desk staff
Develop reports for weekly management meetings
Logging calls if necessary
Follow up on calls with technician
Monitors all calls are logged and closed
Run outstanding call logged reports
Give feedback at management meetings/telecom
Allocate the call to correct department
Deal with unusual calls in a professional manner
Provide daily progress report to users on calls open
Mail the reports to all in-house counts mail list
Go through all logged and check if calls are logged
accurately.
Develop and create any new reports that are
Create a friendly and productive environment for both colleagues and users.
Manage and control changes done by IT
Implement change control procedures
Deal with suppliers regarding support where necessary
Manage weekly and monthly SLA between SAPO
IT and the CFG IT.
Manage the weekly and monthly SLA between
CFG IT and Business.
Duration: Oct 2003 to Dec 2005
Support Desk Agent
Xps couriers
Division: IT
Duties: Logging of calls into the Remedy logging system
Allocating of calls to the correct technicians
Calling back the users to ensure that the work is done efficiently
Assisting users over the phone with the SAP problems
Telephonic troubleshooting of OS & HW problems
Password reset and account unlocking on SAP
Password reset & account unlocking on Active
Duration:Feb 2002 to September 2003
Access Network Specialist
Telkom
Division: IFMC Support
Duties: Processing of customer orders.
Verification of order and validation on the system
Provide support to fitting staff by ensuring
availability of infrastructure.
Ensure customer service is improved at all times
Ensure delivery and customer satisfaction
Managing daily stats on orders IFMC Dcc codes.
Helping colleagues with PC related problems.
Duration: Oct 2000 to Jan 2002
Jnr Database Admin
Telkom
Division: IFMC Support
Duties: Administrate and update the database
Run SQL
Compile work for my team using MS Excel and
Access database
Clean and compact the database
Handling of critical queries over the phone
Ensure that new orders on the system are coded
Correctly
Update the stats daily on the Web before 5pm
Duration: Jan 1999 to Sep 2000
Data Capturer
Telkom
Division: IFMC Support
Duties: Compiling and drafting of status reports
Capturing of log sheets daily
Data cleaning
Perform quality checks on each log sheet.
Duration: Feb 1998 to Dec 1998
Data Capturer
Eskom
Division: Billing
Duties: Data capturing of agreements signed between
Eskom and the clients.
Compiling daily statistics
Preparing recons and general ledger
Duration: May 1997 to October 1997
Computer Instructor
FBI
Division: IT
Duties: Teaching MS programme on voluntary basis.
Duration: Jan 1997 until May 1997
EDUCATION
Certificate in Occupational Health and Safety and general housekeeping
Cre8ive worx - Chloorkop, Gauteng
Jan 2019 to Jan 2019
Certificate in Occupational Health and Safety and general housekeeping
Training Force - Chloorkop, Gauteng
June 2016 to June 2016
A+ Certificate
IT Plus - Midrand, Gauteng
May 2001 to May 2001
Dip in Advanced Micro Computing
Falcon Business College - Johannesburg, Gauteng
1996
AWARDS
IT & Telecommunications
July 2009
IT and Telecommunications award from FIFA 2010 organizing committee
ADDITIONAL INFORMATION
SKILLS
Listening
Computer literate
Problem solving
Negotiation
MOTIVATION
I am energetic and dynamic person who will add value to the company. Independent thinker, goal
driven, enthuastic, flexible team player who will contribute to the bottom line of the company. I possess the
following attributes:
Open and honest
Positive mental attitude
Eager to learn
Self motivated
Cope well under pressure
Excellent inter personal skills
Trainable
Contact this candidate