Learning and Development Manager

P O Box **** AAD

Poso House

Gaborone

Botswana

Bakani Nlebgwa (Master of Human Resources and Employment Relations, University of Western Australia) Occupational Testing Accreditation - Shl People Performance Professional, Australia Reg No 1253735, BQA Accredited Trainer : No T07181

Date and Place of Birth: 16 August 1975, Tutume, Botswana

Gender: Male

Nationality: Motswana ID No 669218500

Skills and Competencies

•Strategic Thinking and Innovation

•Planning, Organising and Executing

•Communication, Presentation and Training Skills.

•Research and Analytical Skills

•Leadership and Interpersonal Relations

•Policy Development and Review

•Managing Workplace Diversity

•Negotiation and Disputes resolution

•Training Design and Delivery

•Organisational Design

•Result oriented

•Change Management

•Employee Management and Development

Summary

•Experience Human Resource Management and Policy Development

•Experience in Managing the Human Resource Training and Development Function

•Experience in Organisational Development

•Experience in Performance Management and Evaluation

•Experience in Employee Selection and Recruitment

•Experience in Addressing employee grievances and appeals

•A Self-Motivated, visionary and multi-skilled individual who believes in building and creating value through best practices.

•Experienced and Qualified Trainer and Curriculum Designer

•Experience in Conducting Skills Audit and Training Needs Analysis

•Experience in Leading Change Management Initiatives

Employment

History

February 2019 to September 2019

January 2016 – Present

September 2013- January 2016

May 2013 – To August 2013

May 2012 - May 2013 (Secondment)

Acting General Manager Human Resources : Botswana Power Corporation

Lead, direct, motivate and develop a human resources team to ensure provision of the right level of service and support to all BPC Departments

Establish and maintain effective relationships with all key stakeholders in order to ensure achievement of business objectives.

Maintain oversight over recruitment, training of staff, performance management and benefits administration for all Corporation employees

Provision of support to other business units by developing and implementing Human Resources Policies, Learning and Development, Industrial Relations and other related policies and procedures

Provision of centralised consultative HR Services

Major Achievement:

-Key resource in the consultation during the BPC restructuring process and Negotiation of the retrenchment packages with the Union.

-Chairperson of the Transition Team to transit employees into the new organisational structure as part of the BPC MASA 2020 transformation agenda.

-Lead the Culture and Change implementation for the new organisational strategy

-Reviewed Conditions and Service and Collective Labour Agreement.

-Introduced Performance Management System geared towards alignment with Corporate Strategy geared towards improving performance culture.

-Part of the team that prepared the 2019 BPC Annual Report

-Lead the establishment of the BPC online Recruitment Platform

Manager Learning and Development : Botswana Power Corporation

1.Organisational Learning and Development

Lead on, in conjunction with the Line Management, successful design, delivery and commissioning of centrally-run learning and development, ensuring that this supports organisational objectives and values

Responsible for the design and management of the annual organisational learning and development plan, including training needs analysis of appraisal data, organisational work-plans and strategies

Evaluate centrally-run learning and development activities to ensure transfer of learning and impact on individual, team and organisational performance (ROI)

Work closely with all departments to identify and deliver learning requirements and solutions that are/can be shared across the organisation, including a new eLearning platform

Work with and share information and ideas with training institutions, in particular to identify and take forward any opportunities for collaboration in all aspects of learning and development

Management Development: lead on, in conjunction with the HR Director, the design, commissioning and delivery of the organisational management development programme

HR training for managers: responsible for design and delivery of a programme of regular learning activities to increase managers’ understanding and skills in carrying out key HR and employee relations processes

Induction: Responsible for designing, managing and evaluating the HR department’s induction for all new employees and managers, and evaluating and contributing to the design of the organisation’s wider induction programme.

Maintain up to date knowledge of best practice in learning and development and provide advice on selection of learning and development activities, ensuring a good organisational fit

Ensure compliance to BQA institutions accreditation requirements

2.Policy and Organisational Development

Carry out research into best Learning and Development practice and draft briefings, reports, guidance and policies

Work with and support the Line Management and other HR employees on L & D and OD policy development and projects

3.Management & Team-working

Performance Management

Work closely and collaborate with the HR Business Partners (HR Operations) in particular in delegating any L & D work to the wider HR team

4. Talent Management and Succession Planning

Develops the talent management strategy and ensure implementation

Drive and coordinate the implementation of talent management solutions (processes, programs and tools) to grow the talent pipeline, build an engaged workforce and increase organizational performance.

Develop and ensure adherence to the Talent Management policy & procedure

Facilitates the departmental and companywide Talent management review sessions.

Conducts organisational talents needs and determine whether to build or buy the talent needed for productive delivery

5.Performance Management

Develop, cascades and ensure adherence to Performance Management policy, procedures and guidelines.

Manages performance management system and ensures compliance

Conducts departmental calibration / moderation of objectives set and companywide year-end employee performance calibration.

Guide Line Managers on the performance management process and the use of performance management tools, templates and systems

Cascade Organisational scorecard into departmental scorecards, sectional scorecards for individuals to scorecards

Quality assures performance objectives for employees by conducting an audit

Tracks the progress of employees who are on the Performance Improvement Plan (PIP)

6.Conducting Skills Audit

Establishing the business Skills required

Assessing and Evaluating Employees existing competencies against business skills requirements

Developing plan to address skills gaps

Evaluating effectiveness of Plan

Human Resources Learning and Development Specialist – Botswana Power Corporation

1. Role Profile

1. Implementing Capacity Development and Mentoring Programmes and initiatives for skills development and operational efficiency

2. Identification of Training Needs, developing of Annual Training Plan and Managing the raining Budget

3.Monitoring and reviewing of existing training and development systems, processes and programs to ensure the Corporation remains competitive in retaining and motivating scarce skill.

4.Development of Training and Development Policies and Procedures including guidelines

5.Monitoring and reviewing the effectiveness of training and human resource development interventions to ensure that they meet the requirements of the organization.

6.Monitors and reviews existing training and development systems, processes and programs to ensure the Revenue Service remains competitive in retaining and motivating scarce skills.

7.Developing processes for the identification of staff with potential for accelerated development and recommends the establishment of development programmes aimed at maximising potential.

8.Conducting periodic skills audits to identify Human Capital profile with recommendations for future staffing strategies to meet medium and long term requirements.

9.Design and Conducts training programmes and evaluates their effectiveness and relevance in line with current market trends.

10. Liaises closely with similar organizations regionally and internationally and proactively recommends and manages exchange programmes to optimize the exposure of staff to other organizations and best practice.

11.Ensures existence of a robust Induction programme and arrange on-the-job training for new employees

12.Ensures the upkeep of Knowledge management by Keeping training materials up to date, Using IT to produce training materials and manuals, Management of all training materials of company, Organizing the using of training materials in company (also include e-learning).

13.Assessing the return on investment (ROI) of Training Programmes

Notable Achievements at BPC

-Conducted Skills and Qualification Audit for the entire Botswana Power Cooperation Employees

-Developed BPC Training and Development Policy

-Developed BPC Employee Induction Policy and Induction Framework

-Developed Human Resources Development Strategy

-Designed and Facilitated Short Term Programmes

Assistant Director: Employment Relations – Ministry of State President (Directorate of Public Service Management) – Botswana

Role Profile

1. Dispute & Grievance Resolution

1.1. Supports management in the prevention and resolution of industrial disputes and grievances; devises dispute resolution strategies.

1.2. Facilitates negotiation with unions and Government

1.3. In liaison with internal stakeholders, monitors organisational change processes and ensures appropriate communication and consultation with employees and their representative unions to mitigate the risk of industrial disruption and ensure that the organisation priorities are met.

2. Advice, Communication, Networking, Negotiation and Service Delivery

2.1. Takes a lead role in the provision of advice and support to managers and employees regarding the prevention and resolution of disputes and grievances, union consultation, performance management processes and termination of employment, to ensure organisational compliance with relevant legislation, industrial instruments, and Government policy.

2.2. Liaises with legal advisors and specialists regarding specific industrial relations issues, including the preparation of internal research findings and drafting instructions, to ensure that the interests of the government are protected.

2.3. Contributes to the formulation of enterprise bargaining strategy and supports the negotiation process

2.4. Provides innovative and lateral ways to address and solve industrial issues.

3. Research, Analysis, Projects and Policies

3.1. Researches and investigates complaints from ministries, employees and unions relating to employee issues and formulates strategies to address potential breaches of industrial instruments or statutory entitlements to prevent industrial disputation.

3.2. Liaises with internal stakeholders to develop and implement policies and procedures in accordance with organisational and statutory requirements.

Project Manager : Botswana Public Service Human Resource Planning Project : Commonwealth Fund for Technical Cooperation In Collaboration with Directorate of Public Service Management (DPSM)

Role Profile

Best Practice, Research & Development of Human Resource Policies

•Development of Botswana Public Service Human Resource Development Policy

•Development of Botswana Public Service Human Resource Planning Policy

•Development of Botswana Public Service Human Resource Management Policy

•Development of Capacity for Human Resource Planning across all ministries

•Development of Botswana Public Service Human Resource Development Plan

•Development of Human Resource Profile for Botswana Public Service

•Designing and Planning Strategies for strengthening the Employment Service in the Public Service

•Coordinates Development, Implementation and Reviewing of the Project Performance Plans

•Coordinates administrative duties key to the management of Project

January 2009– May 2012

Assistant Director: Human Resource Training and Development – Ministry of State President (Directorate of Public Service Management) – Botswana

Role Profile:

•Development of Human Resource Management Policies, Procedures and Guidelines (Best Practice, Research & Development of HR Policies)

•Provides professional guidance to Ministries on the Interpretation and Implementation of Human Resource Policies (Organizational Effectiveness)

•Review and address Public Officers Grievances referred to DPSM by Ministries and the Office of the President ( Grievance Handling and Resolution)

•Coordinates Human Resources Management Programmes offered by Development Partners: Australia, New Zealand and People’s Republic of China (Business Partnerships)

•Development and Implementation Public Service Training and Development Strategy aligned to the National and Economic needs (Organisational Learning and development)

•Design and Develop Training and Development Programmes for Executive Leadership (Organisational Learning and development)

•Conduct Public Service Training needs Analysis (Organisational Learning and development)

•Evaluate the Impact and Effectiveness of public Service Training and Development Programmes (Organizational Effectiveness)

•Formulation of Human Resources Strategy and Operational Strategies (Organizational Effectiveness)

•Implementation of Human Resources & Business Strategy (Organizational Effectiveness)

•Carries out administrative duties key to the management of Human Resources Function (Administration & Resourcing)

•Resourcing and monitoring of Divisional Projects (Resourcing)

•Coordination of adherence to Corporate HR standards (Organizational Effectiveness & Best Practice)

•Development and Implementation of Stakeholder Relationship Strategies (Customer relations & Business Partnership)

•Developing Competency frameworks & Competency Assessment tools for Public service Officers (Organizational Effectiveness)

•Coordinates Divisional records management (Records & Information Management)

•Coordinates development and implementation of the Divisional Annual Performance Plans (Performance Management)

•Drafts briefs on any issues related to the Division for His Excellency the President, His Honour the Vice President, Honourable Minister for Presidential Affairs and Public Administration and other officials ( Protocol and Etiquette)

2007 – 2008

Senior Lecturer – Botswana Institute of Administration and Commerce

Role Profile

Identifying Competency gaps in the Public Service

Developing training material for identified competency gaps

Administering Assessments and determining training effectiveness

Design and deliver competency based Public Service short Programs

Compile and present departmental performance reports to management

Developing training material for undergraduates courses

Give professional guidance to junior Staff

Participate in committees and task forces

Developing training material and for undergraduates courses

Interfaces with external industrial and academic organizations in order to maintain knowledge of emerging practices and trends.

Prepared and conducted the following short courses organised for the Botswana Public Service

Strategic Management

Effective Customer Care

Trainer of Trainers

Managing Training and Development Function

Report Writing Skills

Team Building

Effective Communication in Organisations

Productive Meetings

Employment Relations

2003 - 2012

Part-Time Lecturer (Principles of Management) University of Botswana Gaborone

Developing training material and for undergraduates courses

Conduct classroom and tutorial instructions

Set tests and administer examinations

Administer tests and examinations and determine training effectiveness

2005 - 2006

Lecturer – Botswana Institute of Administration and Commerce

Developing training material and for undergraduates courses

Conduct classroom and tutorial instructions

Set tests and examinations

Administer tests and examinations and determine training effectiveness

Participate in committees and task forces

Designing and delivering presentations on short Public Service Programs

July 2001 - 2004

Assistant Lecturer – Selibe-Phikwe Technical College

Developing training material and for undergraduates courses

Conduct classroom and tutorial instructions

Set tests and examinations

Administer tests and examinations and determine training effectiveness

Participate in committees and task forces

Guidance and counselling Chairperson

Coordinator of Environmental Conservation Club

Editor of the College Newsletter

1997 -1998

Reporter University of Botswana Scope Newsletter, Botswana

Covering University Stories and News

1995 - 1996

Court Clerk, Maboane Customary Court (National Service), Botswana

Verbatim Recording of Court proceedings

Performing Administrate Duties

Preparing Court Summons

Education & Accreditations:

Master of Human Resources and Employment Relations - The University of Western Australia

Senior Management Development Programme University of Stellenbosch

SHL Occupational Testing Accreditation and Saville Module 1&2 Accreditation (2011 SHL Australia) - (Equivalent to the British Psychological Society Level A test Accreditation certification)

Botswana Qualifications Authority Accredited Trainer

Certified Member of the Australian Human Resources Institute

Bachelor of Arts ( Social Sciences) (1996 – 2000) – University of Botswana

Short Programs Attended:

Managing and Measuring Training Effectiveness – 2015, South Africa Institute of Ethics and Governance

Job Profiling and Analysis – ( 2014) Hay Group, South Africa

Public Policy Making and Analysis for Development ( 2012) Accra, Ghana

Developing Human Development Policies (2009) – Institute of Development Management – Botswana

Skills and Competency Development in Managing the Training and Development Function (2008) RIPA International, UK

Public Relations (2006) Institute of Development Management. Botswana

Training on Workplace Health and Safety in the Work place (2003) Business School of Botswana

Information Technology Skills (2002) College of Business and Information Technology, Botswana

Referees:

Mr Molelekwa Ramonna

Manager Wellness and Administration

Botswana Power Corporation

Tell: 360 3263

Cell: 71318929

Waboraro Mhaladi

Manager Employment Relations

Botswana Power Corporation

Cell: 71805840

Mr V B Manyanda

Assistant Director 1

Directorate of Public Service Management

Private Bag 0011 Gaborone. Botswana

Tel +267-***-****/ 76678126

Dr Jacquie Hutchinson

Lecturer

Managing Workplace Diversity and Strategic Workplace Relations

University of Western Australia

35 Sterling Highway

Crawley WA 6009

Perth, Australia

Tel +614*********

Em Email admudn@r.postjobfree.com

Cell Phone: +267-**-***-***

Email: admudn@r.postjobfree.com/admudn@r.postjobfree.com

Contact this candidate