Revenue Manager Duty
Resume:
BRONWYN JOAN WAKEFIELD
*b Jan Van Riebeeck Street Ruyterwacht 7460
061******* admuc7@r.postjobfree.com
OBJECTIVE
I'm looking to enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. I'm able to perform under pressure and I'm confident in all I do, and willing to take any reasonable request made by management in other areas of the house. EXPERIENCE
Taj Cape Town
26 August 2019 - 31 October 2020
Groups & Events Coordinator
Ensure accurate & detailed capturing of reservations. Maximize revenue & ensure guest satisfaction.
Assist & maintain an efficient administration system within the department. To ensure that standard correspondence formats for various stages of reservations is completed and maintained.
Actively solicit and develop sales & marketing activities with key industry partners such as travel agencies and convention organisers.
Establish rapport with guests maintaining effective customer relationships and handle guest inquiries, requests either personally or over the phone.
Actively endeavour to seek and resolve guest complaints, where posaible, exercise judgement and escalate it to the manager.
Answer reservations calls in a pleasant and courteous manner. Personally and frequently verify that guests are receiving the best possible service. Preparing and ensuring all bookings are accurate and in line with SOP's. To inform other departments and follow up with regards to special instructions/facilities. Spend time in each function /event to ensure that the guests and organisers are well looked after and to support banqueting where needed.
Liaise with suppliers (off-site) when and where needed. Ensure all relevant groups / event information is communicated in a timely manner. Quote and contract (incl.invoicing) all potential business through available booking channels. Assist Finance in following up on payments & queries. Continuously endeavour to improve the departments efficient operation, and knowledge of own job function.
Efficient implementation of all work related instructions given by the superiors / management. Park Inn by Radisson Cape Town Newlands
January 2017 - August 2019
Meeting & Events Coordinator
Plans for, and carries out work in accordance with the Rezidor Meetings & Events Standards. Takes enquiries for Meeting & Events and converts them into sales. Prepares offers & contracts in line with the Rezidor Meetings & Events Standards. Rooming list data entry.
Pre and post communication for all events. Working in conjunction with the meetings & events operational team the job incumbent should include contacting clients before they arrive at the hotel to conduct final detail checks, to be a host on the day of the event, reviewing satisfaction levels and willingness to return and follow up calls to ensure bills are received and are correct and to secure the next booking. Solicits and follows up on business referrals and potential sales. Works actively to minimize complaints from guests. Maximizes guest satisfaction by communicating customer specifications to meetings & events team, and kitchen via function sheets.
Ensures readiness and compliance in case of last minute changes to reservations. Achieves profit goals by ensuring that negotiated meetings & events rates are in line with hotel profit objectives and booking status is kept up to date.
Provides Executive Chef, Food & Drinks Manager and Front Office Manager with accurate forecasts by following up with guests on number of participants upon arrival (ODA). Checks the meetings and events reservations, hotel arrival list, and VIP list to ensure that team is aware of events in house.
Radisson Blu Le Vendome
March 2016 - Jan 2017
Meetings & Events Coordinator
Plans for, and carries out work in accordance with the Rezidor Meetings & Events Standards. Takes enquiries for Meeting & Events and converts them into sales. Prepares offers & contracts in line with the Rezidor Meetings & Events Standards. Rooming list data entry.
Pre and post communication for all events. Working in conjunction with the meetings & events operational team the job incumbent should include contacting clients before they arrive at the hotel to conduct final detail checks, to be a host on the day of the event, reviewing satisfaction levels and willingness to return and follow up calls to ensure bills are received and are correct and to secure the next booking. Solicits and follows up on business referrals and potential sales. Works actively to minimize complaints from guests. Maximizes guest satisfaction by communicating customer specifications to meetings & events team, and kitchen via function sheets.
Ensures readiness and compliance in case of last minute changes to reservations. Achieves profit goals by ensuring that negotiated meetings & events rates are in line with hotel profit objectives and booking status is kept up to date.
Provides Executive Chef, Food & Drinks Manager and Front Office Manager with accurate forecasts by following up with guests on number of participants upon arrival (ODA). Checks the meetings and events reservations, hotel arrival list, and VIP list to ensure that team is aware of events in house.
Hilton Cape Town City Centre
July 2014 - February 2016
Groups & Events Supervisor
Timely organisation and distribution of all administrative documents in G&E sales, including alteration, weekly schedules, monthly schedules, Delphi.
Carry out Hotel site inspections.
Manage discussions on events & group reservations. Drawing up offers and contracts and general correspondence with guests. Adherence to the deposit guidelines.
Smooth co-ordination of room bookings with group reservations and individual reservations. Providing support for events.
Carrying out exit interviews and drawing up a corresponding report after every event. Control of invoices for completeness and payment on time, general consultation with the G&E Manager when drawing up special prices.
Daily checks on follow up and decision dates.
Do quality checks on existing bookings.
Drawing up function sheets and menu cards if necessary. Correct and complete entry of all the necessary data and activities into OnQ, OnQ R&I and Delphi. Management and updating of customer index file (Accounts and contacts in Delphi. Independent passing on of Sales leads to the corresponding Sales Department. Cape Town Life Rentals
September 2013 - July 2014
Reservations Agent
Attend to all enquiries and convert them to paid reservations via email, web sites, paid listings, Razor system and other sources.
Ensure that reservations are processed and accepted at the correct asking price, acceptable to the apartment owner and Cape Town Life.
Managing future apartment yields and actioning a plan to increase these yields. Ensuring that company standards are met with regards to guest expectations. Liaison with apartment owners when required.
Finding more 3rd party marketing opportunities.
Office admin duties, reporting, liaison with Marvelous Maids and guests. Setting up and assisting of photo shoots for new apartments when required. Resolving disputes with regards to check ons - Concierge. Organizing Tours and Transfers.
Searching for possible new apartments to manage.
Keep the apartment owners informed of long term bookings and pricing. Attend to owners queries concerning their apartments well being. Check in of guests at different times of the day i.e.concierge duties. Hilton Cape Town City Centre
January 2010 - August 2013
Tour Groups & Reservations Agent
Processing of Reservations by mail, telephone and through central reservations systems, also from the Sales department and Travel Agent.
Knowledge of the types of rooms available, locations, rates and benefits of all packages available. Communicates with Front Desk with regards to reservation information. Tracking future room availability on the basis of reservations. Preparations of arrivals on a daily basis and for the next 7 days. Handling of correspondence and responding to enquiries and proceeding with reservations if required. Ensure that all files are kept up to date and a clean and neat appearance and work area are maintained at all times.
Awareness of guest time pressures, focus on timing and speed in the service, recognizing repeat guests, loyal patrons, VIPS and ensuring they feel valued. Ensuring all that guests requirements and expectations are met, by updating notes and comments on a daily basis.
Handling of Tour Groups enquiries from checking availability, sending proposals and confirming bookings and payments.
Creating of SRP’s, loading the correct market segments including release dates, loading of booking information correct rates according to room types. Loading of correct inventory according to requirements and room types. Communicates with the clients to provide rooming lists, cancellations and to help resolve any issues that may arise.
Park Inn Greenmarket Square
February 2008 - December 2009
Reservations Agent
Checking of daily arrivals, and updating guests profiles and references to ensure that correct room is allocated.
Daily response to guests, travel agents received by mail, telephone, fax and central reservations system. Handling of all FIT reservations, file vouchers, quotes and payments. Following up on non guaranteed bookings.
Send written quotations, booking confirmations, pro-forma invoice in a professional and efficient manner. Daily checking of the GTA extra net for any new reservations, amendments, cancellations and updating the extra net accordingly.
B&B Belgravia
April 2006 - April 2007
Duty Manager
Daily, weekly and monthly planning to ensure smooth operations. Close co-ordination with other departments to ensure a smooth operation flow particularly with Housekeeping and F&B.
EDUCATION
De Ruyter High School
1998
12
SKILLS
Good communication skills. Opera, S&C MS Office Delphi ACHIEVEMENTS & AWARDS
Hilton Cape Town City Centre - Team member of the month (Jan 2012) - Team member of the month (Mar 2013) - Team member of the month (June 2015) - Highest in the department (June 2015) Radisson Blu Le Vendome - Completed Sales Essentials Course (June 2016) Park Inn by Radisson Newlands - Employer of the month (July 2017) - Employer of the Year (2017) - Employer of the month (April 2019) - Completed Women 4 Growth Course (June 2017)
PERSONAL DETAILS
Date of Birth : 18 February 1981
Marital Status : Married
Nationality : South African
REFERENCE
Dominique Van Wezop - "Radisson Blu Waterfront"
Heads of Operations Food & Drink
admuc7@r.postjobfree.com
Lizaan van Wyk - "Park Inn by Radisson Cape Town Newlands" Revenue Manager
admuc7@r.postjobfree.com
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