Brianna Harding

**** ****** **

Lincoln, DE *****

302-***-****

admu74@r.postjobfree.com

Summary of Qualifications

I have over 6 years of extensive experience working in an office environment where I’ve been responsible for hiring and supervising employees, training employees, scheduling over 100 employees, controlling inventory, budget tracking, data entry, being in charge of accounts payable and receivable, and many other administrative duties. During this time, I have proven to be a hard-working, conscientious and detailed-oriented individual who thrives on variety and challenges. Being able to work independently and as a proactive problem solver, I am capable of staying on top of projects and schedules. I will make an immediate contribution and add value to your organization. I am proficient in Quickbooks, Microsoft programs such as Word, Works, Excel, Outlook and Powerpoint, and Google Docs and all office equipment. I love to learn and I pick up on things very quickly and efficiently. EXPERIENCE

Jungle Jim's, Rehoboth DE - Office Manager/ Scheduling Coordinator May 2011 - PRESENT

● Oversee the daily operations of the office, including administrative customer service

● Make orders as needed

● Handle escalated customer service calls

● Entering employee information and payroll data into the system

● Answering employees' questions and concerns regarding payroll

● Process new employees, promotions, and terminations

● Hire, supervise and train employees

● Complete all paperwork required, accurately and in a timely manner.

● Recruit and employ following all federal labor laws as well as company policies for recruiting and employment

● Coordinate shift responsibilities for Employees by assigning them to work zones

● Schedule staff coverage in order to ensure the company's best operations standards

● Organize and conduct lifeguard training courses, including weekly in-service training sessions for lifeguard staff

● Lead training sessions, including safety drills and other emergency procedures; ensure that lifeguard staff attend required training and maintain records on same

● Provide aquatic safety and supervision for patrons; monitor activities in the water, pool decks, and ancillary areas of District aquatics facilities to prevent accidents and to ensure the safety and well-being of patrons.

● Assist in developing and implementing policies, procedures, and staff training for program areas

● Receive and respond to questions and concerns from patrons; identify issues and resolve problems or refer to supervisor, as appropriate Garrison Homes, Lewes DE - Assistant Project Manager February 2016 - May 2017

● Answered phone calls

● Filed

● Kept track of insurance and business licenses

● Found solutions to walk through and 1 year punch lists, and dealt with service work

● Permitting

● Identified issues and problems with the scope and progress of a project

● Assisted with monthly billing and receivables, documented handwritten checks and deposits

● Mastered in Microsoft Word and Excel documents.

● Scanned, printed, and made copies of blueprints on KIP machine

● Researched and separated invoices to be sent to the Accountant

● Responsible for payroll, kept track of employees vacation/sick/personal days off and reported to Accountant

● Provided timely resolution to unforeseen problems

● Provided administrative support

● Communicated project concerns to senior managers

● Participated in and contributed to team meetings while being responsible for meeting minutes and distribution

● Managed customer relationships, perceptions and expectations Barn Hill Preserve, Frankford DE- Animal Caretaker and Educator February 2017- August 2017

● Responsible for educating students and the community about animals, the obstacles they face in the wild, and how they can help from home while aligning programs to lessons taught in the classroom

● Taught outreach programs for schools and community organizations

● Lead birthday parties, as needed

● Assisted with office work, as needed

● Traveled up to 10 hours or more from facility to teach

● Performed animal care while on road and at facility

● Photographed animals and students

● Maintained compliance with all company policies and procedures

● Performed related duties as assigned by supervisor Sundazed Tanning, Milford DE- Tanning Consultant

March 2014- June 2015

● Assisted customers and helped to ensure they received a tanning experience specifically tailored to their individual needs by educating customers on the tanning process, the benefits of premium skin care products and the value of our other products and services

● Maintained the cleanliness and integrity of the salon through a series of daily tasks and cleaning duties

● Effectively addressed customer requests appropriately by escalating where and when necessary to appropriate levels of management team

● Comprehend all pricing, products, service techniques, current promotions and advertisements

Peebles, Milford DE- Assistant Manager

November 2013- March 2015

● Completed daily registering and store open/close functions

● Responsible for company bank deposits as required by the store manager

● Responsible for all store activities and functions in the Store Manager's absence

● Responsible for making the schedule for all employees

● Responsible for the merchandising and operations of my assigned area and remaining areas of the store

● Maximized store sales and profits

● Meeting all goals (i.e. sales, new accounts, shopping scores, shrinkage,and payroll)

● Ensuring the highest level of Customer service and satisfaction

● Maintained company standards throughout the store. Protected all company assets

EDUCATION

Cape Henlopen, Lewes DE - High School Diploma

Skills

Excellent people and sales skills • Great computer skills- Microsoft classes • Passionate about achieving goals and contributing to a business' success • Enthusiastic to help others • Very reliable and responsible • Positive Attitude • Hard worker • Ability to lead a team • Ability to manage multiple tasks • Experience in scheduling, hiring and payroll

Gaps in my resume:

For a few years, in the “off season” of my job, I would backpack around different countries for months at a time. I have visited over 30 countries and I believe travel is the ultimate education one can seek. Traveling is one of the bravest, hardest and most eye-opening things a young person can do. Through traveling you gain new knowledge of the world and its cultures, and you gain valuable life experience. I’ve learned new languages, religions and crafts. I’ve volunteered. I’ve learned how to properly communicate, how to budget, adapt and how to handle pressure and stress and so much more. Traveling has made me more open-minded and has helped shape me into a better person.

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