Hailey Pennick

360-***-**** - admu72@r.postjobfree.com - admu72@r.postjobfree.com

Education

Pacific Lutheran University - Tacoma, WA

● Bachelor of Arts in Psychology

● GPA: 3.6

● Student Activities: Dance Team, Psi Chi (National Honor Society of Psychology), National Society of Leadership and Success, Love Your Melon

● Expected Graduation Date: May 23rd, 2020

Professional Experience:

Lifeguard, City of Vancouver (Aquatics), Vancouver, WA, July 2015 - August 2016

● Gained CPR/AR Certification through specialized training.

● Cleaning tasks that involved testing pool chemicals, mopping the pool deck, cleaning the pool, organizing pool equipment, etc.

● Gained communication skills through teaching kids how to swim, leading instructional games, and working together with other staff members.

Swim Instructor, City of Vancouver (Aquatics), Vancouver, WA, September 2015 - August 2016

● Developed organizational, planning, documentation skills for injuries/setting up equipment.

● Working with all age levels to work collaboratively together to learn and perform swim skills.

● Developed better teaching abilities and learning skills. SPARK Camp (Lead), City of Vancouver (Parks and Recreation), Vancouver, WA, March 2016 - January 2020 (Seasonal program)

● Organizational, planning, and documentation skills for injuries, setting up equipment, and processing orders for equipment.

● Improved leadership skills by leading and organizing instructional games, participating with campers, and supervising staff members.

● Worked with (and supervised) children ages 6-10 on crafts, instructional games, encouraging prosocial behaviors, free play, interactions, and mindfulness activities. Telalute Caller, Pacific Lutheran University, Tacoma, WA, September 2016 - May 2020 (Fall and Spring Program)

● Developed good communication, charting and coding skills.

● Involves calling alumni and past donors to ask for University support; this involves fundraising for different university scholarship campaigns and basic funding. Special Events Coordinator, The Making a Difference Foundation, Tacoma, WA, February 2019 - April 2019

● Building scholarships and programs through Canva and Adobe software (The Making a Difference Foundation Scholarship, Senior Supplemental Program, Senior Dreams Wish Program, WNBA Scholarship).

● Networking and organizing with schools, organizations, and events.

● Conducting research for resources and events (Veteran resources, homeless resources, hiring events, etc.).

● Working at the food bank partially (stocking, organizing, shipping). Campus Concierge Desk Worker, Pacific Lutheran University, Tacoma, WA, September 2019 - December 2019

● Provided customers with services such as laundry, dry cleaning, bus access, copies, faxes, sales, ticket sales, and cashier services.

● Operated the main PLU phone line, answered customer questions, transferred calls.

● Managed emails going through campus concierge email.

● Reported lost LuteCards and keys, provided new PLU student ID cards, checked out equipment, handled parking ticket payments, and provided fitness center passes and memberships. Server/Cashier/Busser, Zen Ramen and Sushi Burrito, Tacoma, WA, June 2020 - September 2020

● Operated cash register (Clover System) while proficiently taking customer orders, made specific adjustments to customer orders if requested through system, counted till and handled tip management.

● Memorized entirety of menu including ingredients of specific entrees.

● Operated the main Zen phone system, took to-go orders through the phone.

● Served customers at their tables, made multiple visits throughout their stay in order to ensure customer satisfaction, bussed tables and prepared them for next dine-in customers.

● Maintained restaurant cleanliness and full stock throughout the shift. Patient Access Representative, PeaceHealth Medical Group – Union Station Clinic, Camas, WA, October 2020 – May 2021

● Developed proficiency in EPIC medical software, One Health Port, Universal Language Services, and Availity.

● Gained knowledge of clinic procedures at multiple medical clinic locations such as Union Station walk-in clinic, Fisher’s Landing family medicine clinic, and MCPB family medicine clinic.

● Scheduled and checked in patients for walk-in appointments, primary care provider appointments, COVID testing, and COVID vaccinations.

● Learned to manage patient conflict effectively and professionally.