Michelle Ndaba (Johnson)

**** ****** ******

Zone 1 Diepkloof

1864

CONTACT NUMBER : 081-***-**** GENDER : Female

Or 081-***-****

EMAIL ADDRES : admu5y@r.postjobfree.com MARITAL STATUS : Single

DATE OF BIRTH : 18 April 1972 DRIVERS LICENCE : Code 10

IDENTITY NUMBER : 720-***-**** 083 CRIMINAL RECORD : None

NATIONALITY : South African HEALTH STATUS : Excellent

HOME LANGUAGE : IsiZulu

OTHER LANGUAGES : English, Afrikaans, South Sotho,

Northern Sotho

Personal Summary

Michelle is a Customer service as well as Sales oriented individual. The National Senior Certificate with the courses namely: Public Administration, and Computer Practice Information Processing amongst others (N3); has enabled Michelle to work in various companies as an Administrator. She is a team player and able to work under pressure to meet deadlines.

Michelle was mostly employed on a contract basis; she worked as Directorate Student Assessment Administrator, Sales Support Admin in Government & Public Sector,

Key Accounts Executive, Telesales, Customer Care, Call Centre Consultant, Sales consultant, office Support & Receptionist, Corporate Administrator / Secretary.

EDUCATION QUALIFICATION

Institution: South Westrand Roodeport College Course: N3/ NSC

Modules : Computer practice Information Processing

Office practice, Public Administration, Business English, Sake Afrikaans.

Institution: Aristotelian College Course: 1st Year Marketing (IMM) –

I have not completed due to financials constrains.

Modules : Statistics, Principals of Marketing,

Macro and Micro Economics, Business Communications.

Institution: Kens & Mills Associates Course: Dynamic Telephonic Collection

Modules :Ms. Word packages, Email, System Knowledge, BSCS, ICAP, Epix and profitably,

share point, McGregor Systems (Cipro) Tapps Excel, Morpheus, Dealer Webb,SAP (Vetting system), Actuate reporting system, oracle, AMS Beam Cisco, AMS, Beam, Syspro System.

Achievements: 2005 & 2006– 2007

Award of continuous Excellence

Performance coaching and interviewing training certificate.

EMPLOYMENT

Company: AMROD Corporate Waterfall District

Period: October 2018 - May 2019 Position: Sales Administrator

Reason for leaving: Contract

Duties: Answering Calls for Account Managers from customers,processing orders on Fast Track,assisting Account Managers with various queries .Placing orders for AM when they are not available.Seeing walk in clients when AM is not available, Drawing reports on Weekly and Monthly basis. Updating data base.Following up on client returns .Assisting AM Managers with various customer querie.Ensuring turn around times are adhered too as per AM and client agreement.

Company: UNISA Pretoria

Period: August 2017 Position: Directorate Student Assessment Administration

Duties: Quality assurance on student results, assigning exams and assignments to relevant professors,

Capturing students marks accurately on the systems, and maintaining confidentiality.

Attending to students disputes, auditing and doing filling.

Reason for leaving: Contract Ended

Company: CELL C (Sandhurst, Gauteng)

Period: May 2011 to November 2013 Position: Started as Sales Administrator, then to Post sales coordinator.

Duties: Performance reporting, communicate to the trade and relevant channels regarding new procedures/ processes or any urgent communiqué as advised by the relevant managers .

Distribution of pricelists and deal sheets to relative channels nationally.

Communicate and co-ordinate training provided by channel support.

Compile daily, month end, quarterly and year to date reports in line with prescribed deadlines.

Track and distribute sales of the channels daily using Excel. Distribute as required.

Offer support function for KAM’s and provide required information for reports Sales Administration.

Assisting compiling targets nationally per account manager and per store / retail client

Collect KAM’s weekly report from regions and compile a united weekly report to be distributed Internal and nationally.

Facilitate P O S and contract books orders and deliveries thereof Sales support.

Electronic filing of all information related to Channels.

Update leave schedules for the Channel as approved by National Managers.

Assist in managing National Managers Diary for internal meetings and client meetings.

Track market share of handset manufactures and report on same Health and Safety Compliance.

Compile and provide any other reports required by managers, as agreed from time to time, timeously.

Company: J D Group (Braamfontein)

Period: January to May 2011 Position: Corporate Credit Card

Administrator / Secretary

Duties: Daily report, Distribution of monthly statements and allocations, update daily attendance

Register (Axia) New credits cards applications, cancellations of credit cards, disputes on cards,

increase limits on the credits cards,

Secretarial duties for finance manager, send monthly reports.

Company: MWEB Business (Greenside Gauteng)

Period: July – December 2010 Position: Implementation Management Centre Administrator

Job duties: Mainly Rica Registration,ensuring that all customers have done Rica.Liasing with walk in customer to receive Rica documents and post mail receiving documents for Rica .Verifying with Commission of Oath within MWEB and capturing on the system (using Mc Gregor).Running Daily Reports by COB and Weekly Reports for Managers.Assisting with overflow from Management with MWEB contract vetting and other administration duties

Company: Vodacom (Pty) Ltd

Period: September 2008 – February 2010 Position: Government & Public Sector – Sales Support Admin

Duties: Administration support to corporate clients, customer relations administration and

maintenance for corporate VIP, type and generate quotations credit vetting activations & upgrades.

Company: Altech Autopage Cellular (Midrand Gauteng

Period: January – June 2008 Position: Key Accounts Executive

Duties: Pursuing new business sales customer relations consulting for existing database, managing my diary with appointments.

Company: Vodacom (PTY) Ltd, Hillcrest Pretoria

Period: January 2005 – December 2007 Position: Corporate Sales Support Admin

Duties: identify clients’ needs and assist timeously and proactively. To resolve general services queries (migration, update details, cancellations etc.)

Always have had delegation of authority when supervisor is away.

Reason for leaving: Relocated to Johannesburg

Company: Vodacom Direct (Midrand Gauteng)

Period: August 2004 – January 2005 Position: Telesales

Company: Auto & General (Milpark Gauteng)

Period: October 2003 – July 2004 Position: Sales consultant

Company: The Other Side (Parklands Cape Town)

Period: October 2002 – September 2003 Position: Receptionist & Administrator

Company: Supercall Cellular (Hydepark Gauteng)

Period: June 2001 – September 2002 Position: Call Centre Consultant, office

Support & Receptionist

Company: Vodacom (Pty) Ltd

Period: May 1996 – November 2000 Position: Customer Care

Reason for leaving: Voluntary Retrenchment

Skills and Competencies

Report writing

Quality Assurance

Communication and listening

Interpersonal Skill

Coordinating

Preperation of Presentations

Multitask effectively and manage office efficiently.

Analytical

REFERENCES

NAME : Jane Thame (JD Group)

Position : Financial Manager (Current Anglo Ashanti)

CONTACT NUMBER : 082-***-**** / 018-***-****

NAME : Cynthia Sopethe

Position : H R Manager (CELL C currently with SAA)

CONTACT NUMBER : 011-***-****

NAME :Riaan De Wet(Direct,Manager Franchise Division –Cell C)

CONTACT NUMBER :084-***-****

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