Work Summary

Business Expert - Apple

Christiana, DE

**/**** - *******

• Set up appointments with potential and current customers to promote newly released products and services.

• Addressed each customers' needs and wants to recommend suitable product options.

• Supported customers continuously from sales process to product set-up and use.

• Interacted with approximately 30 customers daily to provide personalized product guidance, resolve issues and open new accounts.

• Connected with clientele via phone and email communication through CRM software.

• Developed new training programs to improve team awareness and engagement towards goals.

Specialist - Apple

Christiana, DE

12/2015 - 09/2019

• Surpassed performance goals by provided personalized customer service to each customer.

• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.

• Carried out complete opening, closing and shift change duties to keep store working efficiently and teams ready to meet customer needs.

• 9 month "out-of-role" experience specifically training new hire groups in addition to tenured staff on best practices, culture and procedures to maximize job satisfaction and productivity.

Skills

• Business operations

• Campaign management

• Strategic Planning

• Relationship development

• Training and

Development

• Point of Sale Knowledge

Professional Summary

Results-oriented individual with extensive experience in retail and restaurant sales. Recognized for increasing sales year over year. Innovative and client-focused with solid reputation for delivering personalized solutions.

TALLULAH INGRAM

admu5s@r.postjobfree.com

Wilmington, DE 19810

Education

Delaware Technical and

Community College

Newark, DE

Business Administration

and Management

Delaware Technical and

Community College

Newark, DE

Human Services

Concord High School

Wilmington, DE

High School Diploma

Front Desk Receptionist - Barre Balanced

Glen Mills, PA

11/2018 - 06/2019

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process on MINDBODY website/portal.

• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

• Mentored new hires and returning staff, resulting in stronger staff development and increased productivity.

• Maintained cleanliness of studio before/during/after each class.

• Opened and closed store independently and prepared nightly bank drop for store owner.

Apparel - Dicks Sporting Goods

Wilmington, DE

03/2017 - 07/2018

• Assisted customers with locating and choosing merchandise in any store department.

• Educated customers on promotions to enhance sales.

• Organized store merchandise racks and displays to promote and maintain visually appealing environments.

• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

• Maintained loss prevention standards by monitoring and observing customers on sales floor.

Server - Buffalo Wild Wings

Glen Mills, DE

09/2017 - 12/2017

• Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.

• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

• Checked identification to enforce age regulations for alcoholic beverages and monitored guests for intoxication levels.

• Collaborated with bar staff to complete alcoholic beverage orders for guests in all dining areas.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

• Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.

Front-of-House Team Member - Chick-Fil-A

Wilmington, DE

10/2013 - 12/2015

• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item ingredients and cooking methods.

• Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.

• Used cash registers to prepare bills, accept payments and make change.

• Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.

• Maintained sanitary, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes.

Food Deliver Driver - DoorDash

07/2020 - Current

• Promptly received and delivered orders to customers and communicated any issues immediately.

• Completed on-time deliveries by choosing best and most efficient routes.

• Operated vehicle safely in highly congested areas with no traffic violations.

• Maintained clean and orderly appearance while on shift. Dog Walker

03/2013 - Current

• Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.

• Exercised animals regularly with walks and rigorous play activities.

• Followed all pet care instructions, including dietary needs and medication regimens.

• Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.

• Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided. Care Giver

03/2011 - Current

• Created and implemented diverse educational strategies to boost development.

• Assisted children with homework assignments and special projects across different subjects to promote academic success.

• Maintained effective schedule balance between rest periods, active play and instruction.

• Employed positive reinforcement methods to encourage good behavior.

• Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.

• Reviewed and followed parent directions for all aspects of children's care.

• Updated logs with relevant information about activities and behaviors.

Contact this candidate