Admin Clerk Service Manager
Resume:
Boitumelo Jane Sedibe
*******@**************.***(work email)
**** ******** **** ***. ** Boksburg 1459
* ***** ****** ********* ****** Kempton park 1619(Postal)
PERSONAL STATEMENT
I have 15 years’ experience of working in a Customer Service/Relations environment and I feel that throughout the years I have perfected my communication skills and ways of dealing with customers. I enjoy the variety of working with customers and I thrive on the challenges that this also brings when dealing with difficult customers or difficult situations such as complaints.
I am professional in my work, I pay great attention to detail and I remain calm and structured in my approach to my customers. I have gained enough experience to be able to deal with complaints and problem cases and I remain enthusiastic at all times.
I am convinced that I can be an asset in any position requiring hard work, enthusiasm and reliability and I look forward to hearing from you in the near future.
Customer Insight
-Work closely with all customers. Understanding their requirements and accepting they specification.
-Liaise with customers with regards to good customer service.
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Personal Skills
-The ability to work as part of a team and to liaise with colleagues in other functions;
-The ability to priorities and to switch between different tasks as required;
-Problem-solving skills and decision-making ability;
-organizational skills, to ensure time schedules are adhered to and deadlines are met;
-Strong interpersonal skills developed in customer service role
-Good communication and flexibility
EDUCATION
Certificate: Matric
2001
Secondary Education:
Makgetse High School
Subjects: English, Afrikaans, Tswana, Business Economics, Economics and Accounting.
Employment History
Company : Emperors Palace
Duration : 2005 to 2013
Position : Guest Relations Officer
Purpose of the job
-. To establish and maintain an excellent relationship between the Casino Operation and the Guests.
-. To increase revenue and enhance Guest Experience.
-. To encourage repeat Business and expand the existing Customer Database by striving for Service Excellence to the highest Standards of efficiency.
-. To maintain Customer Service and Security in Accordance with the Company Policies and Procedures and Gaming Board.
-. Issuing Membership cards & Updating Database Switchboard Operation & Telesales
-. Public relations Duties (Daily indoor Announcements & Conducting Daily Promotions)
Company: Emperors Palace
Duration: 2013 to 2014
Position : Guest Relations Supervisor
Purpose of the job:
-Establish and maintain good relations between Emperors and its target markets by promoting Gaming as entertainment to new and existing customers in order to increase revenue and enhance guest experience.
-Maintain a high standard of customer satisfaction & create a professional relationship with Emperors guests.
-Ensure that GRO’s capture new member details accurately.
-Monitor quality customer delivery to guests per shift.
-Monitor and report on grooming standards.
-Supervise and ensure that GRO’s walk the floor to do new member sign-ups when not busy at the desk.
-Compile end of shift reports.
-Assist with capturing of photographs of consenting jackpot winners for Public Relations purposes.
-Ensure that GRO’s provide guests with accurate promotions information when required to do so.
-Monitor time and attendance abuses by GRO’s per shift.
-Ensure that all equipment functions properly and report to IT and Marketing when repairs are needed.
-Promote & understand Winners Circle (Customer Loyalty Programme).Supervise Guest Relations Officers and monitor performance.
Company: Emperors Palace
Duration: 2014 till date
Position : VIP Exec Host
-Demonstrating outstanding internal and external service
-Develop relationships with VIP customer base through weekly telemarketing and in person contact on the casino floor.
-Proactively seek out new business on casino floor, introducing the benefits of and soliciting enrollment for the VIP Service card program.
-Devote significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well during special events.
-Generate revenue through development of accounts and utilizing current databases.
-Make appropriate decisions regarding complimentaries based on recorded play, earned points, comp availability and customer profitability.
-Apply effective communication skills when interacting with new and assigned customers.
-Achieve departmental sales and growth goals.
-Maintain confidentiality regarding customer information and adhere to control procedures to protect sensitive customer and company data.
-Maintain all current player accounts by verifying that contact information is accurate to maintain the integrity of the database.
-Interact with Casino operations and other Casino Marketing Cast Members to exchange pertinent guest information.
REFERENCES
- M Madue Cashiering Ass. HOD (011-***-****)
- M Weyers VIP Service Manager (011-***-****)
Contact this candidate