Eloise A. Brewer

Cell: 708-***-****

admttk@r.postjobfree.com

Qualifications Summary:

I am an experienced professional with extensive experience on complex projects, people management and successful sales execution. I am seeking a position to leverage my skills and experience with the opportunity to positively contribute to a successful team. I am repeatedly recognized as a high performer due to my ability to convert hard work, diligence and dedication into superior results. Previous Experience:

IBM Divestiture Specialist, (2019- present)

Led complex contract process to transfer client entitlements from IBM to the new company. Worked directly with clients to create over 2400 sales quotes and successfully executed over 1100 short term contracts required to prepare clients for divestiture of existing IBM business.

Created tracking metrics and performance goals and hosted weekly meetings with WW Leaders to review divestiture contract metrics

Initiate merger of multiple contracts into single centralized agreement, synching billing and terms for improved management moving forward.

Collaborated with large extended team including, executives, value added resellers, business partners, sales, accounting, finance and legal to successfully execute divestiture in 12 month timeline.

Escalation leader for customer satisfaction issues.

Maintained a positive attitude, professionalism and excellent customer service as clients transited away from IBM.

IBM Team Lead Sales Representative, (2009–2019)

Sales Responsibilities

o Responsible for avg. $15M in annual recurring revenue sales. o Responsible to grow existing customer revenue stream by 15% YTY o Monthly reconciliation and forecast of 100-150 software renewals. o Brand sales specialist for SPSS, Notes/Dominion, Connections Cloud SaaS, Kenexa, and Box o Responsible for end-to-end order relationship management and fulfillment for business partners, value added resellers, OEM and direct clients.

Team Lead responsibilities

o Accurately forecast entire teams’ performance, total sales and revenue. o Weekly coaching and forecast meeting with each team member o Escalation for customers satisfaction issues

o Responsible for training new employees and new procedures o Maximize collaboration procedures and workflows with other teams, (i.e. billing, finance, accounting and legal) in order to adapt to evolving client needs o Enhance and develop new programs for training and motivating staff in a high stress environment.

Additional Responsibilities

o Lead and implement a monthly Newsletter with up-to-date information on IBM programs o Team tax specialist

o Develop, communicate and implement goals, action plans and sales programs/plays to achieve both departmental and corporate objectives.

SPSS (acquired by IBM) Renewal Sales Specialist (2002-2009) o Focus and goal for this position was to make sure all customers renewed their maintenance and support for SPSS software.

o Selling new licenses and upgrades was key to my success in this role. o Successfully moved all SPSS customer over to IBM contracts. o Selected a team and trained agency temp employees to assist with IBM acquisition. Unum Provident Insurance Company Intake Coordinator/Collections Specialist, (1988-2002) o Responsible for collections, accounts receivables, check processing, data entry and special lead assignments.

o Monitor and maintain customer’s purchase and payment history. o Collaborate with salesperson or customer to resolve issues. o Responsible for training mentoring newly hired employees. o Accurately processed long term disability claims. IBM Administrative Assistant, (1980–1988)

o Responsible for submitting orders for numerous sales reps. This included making sure the correct parts were ordered and tracking shipments to make sure all customers received their orders as quickly as possible.

o Collections was key in this role. My goal was to ensure payment was received within a 30 day window and no payments were listed on the monthly 90 day report. o Key to this position was sales. I continually upgraded, increased volume, sold new products and provided my customers with courtesy calls to check on their needs or see if they were having any issues.

o My goal while in this position was to ensure my reps made their quota and received the yearly invitation to attend the IBM 100% Club. As a strong administrator, I was also given an IBM Means Service Reward which also qualified me to attend the 100% Club. o Territory clean up became one of my specialties. I quickly became a “High Performer Territory Floater”. In this position I was removed from my current territory and assigned to clean up the other territories that were not in good shape. These territories needed major clean-ups. Significant Career Achievements

Training specialist. Created numerous processes, documentation and delivered training to for every IBM Team I have been part of.

Numerous Blue Thanks Awards (peer acknowledgment program)

In IBM tenure received all 1 (top performance) ratings.

2016 CPDS Certified

Certified IBM digital rep

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