EX Emanuela Xhorxhi

Rr. Budi, Qytet Studenti, Tirana

+355*********

admtrb@r.postjobfree.com

Hi! I am Emanuela,a growing professional, willing to explore any opportunity and making new experiences. A quick learner, I tend to challenge myself outside my field of study with everything I think I can do. Responsible and detail oriented; polyglot and a friendly colleague. Work

Experience

Corporate Travel Consultant

08/2019 to Present

Dompé Farmaceutici

Tirana

Receive and prioritize travel requests

Consult published and computer sources to analyze and evaluate commercial rates, lowest logical airfare, times, routing Book flight, train, ferry tickets

Book hotels, handle car rentals and organize mini meetings Maintain and promote professional and courteous client relations by managing a prompt and accurate response to telephone and email communications

Develop, manage and mantain relationship with partner travel agencies and vendors

Achieve department target.

Interpreter/Translator (part-time)

03/2019 to 03/2020

ALS - Albanian Language Services Agency

Tirana

Convert concepts in English to equivalent concepts in Spanish and vice versa

Compile information, such as technical terms used in legal settings, into glossaries and terminology databases to be used in translations Relay the style and tone of the original language

Manage work schedules to meet deadlines

Render spoken messages accurate, quick, and clear

Customer service agent - Travel industry

08/2018 to 06/2019

Last Minute Group

Tirana

Answer passengers' questions about flights, hotels, car hire, travel routes

and

services, arrival times, or schedules.

Planning, selling holiday packages and insurance

Book, reissue, refund tickets

Claim and social websites management

Mantain communication with customers and providers via mail Travel Agent

10/2017 to 05/2018

Regency Group Holding

Doha

Plan tour itineraries, applying knowledge of travel routes and destination sites

Resolve any problems with itineraries, service, or accommodations Sell travel packages

Give advice on sightseeing and shopping

Business Travel Consultant

11/2015 to 10/2017

Cisalpina Tours SPA

Tirana

Plan tour itineraries, applying knowledge of travel routes and destination sites; make proposals through email

Resolve any problems with itineraries ie. make reissues, refunds, service addition, book accommodations, car hire, book train tickets, ferries

Pay bills and record checks issued

Provide passengers with assistance in obtaining permits and documents such as visas, passports and health certificates and in converting currency

Assistant editor (part-time)

06/2015 to 07/2016

EUSER

Tirana

Assist with research projects; perform independent research Undertake research, either laboratory or office-based Record findings

Conduct literature reviews

Collect and analyze data

Validate quality of data elements/data editing

Diagnose and problem solve as it relates to the research project Perform various editorial duties; write, review and edit various materials

Telemarketing agent

04/2015 to 11/2015

Phone Ethics

Tirana

Contact prospective customers to present information and explain available services

Determine customers' financial services needs and prepare proposals to sell services that address these needs

Sell services such as trusts, investments, or check processing services Record transactions accurately, and keep clients informed about transactions

Cashier

Cinnabon Adriatica

Tirana

Greet guests

Measure or weigh flour or other ingredients to prepare batters, dough, fillings, or icings, using scales or graduated containers Place dough in pans, molds, or on sheets and bake in production ovens or on grills

Take and prepare to-go orders

Operate cash registers to accept payments for food and beverages Assist with preparing and serving food and beverages Customer service representative

07/2013 to 03/2014

City Shop

Tirana

Explain products or services and prices and demonstrate use of products

Contact customers to persuade them to purchase merchandise or services

Answer questions about product features and benefits Resolve customer complaints regarding sales and service Skills Good communication skills gained from my experience as a customer representative

-

7

years

Good organizational skills gained from working as a travel agent - 5 years Group player - 7 years

Galileo Sabre Amadeus AS400 Atlante+ CRM Microsoft Office Microsoft Outlook

-

5

years

English Language - 10+ years

French Language - 7 years

Italian Language - 5 years

Spanish Language - 3 years

Education University of Tirana, Faculty of Foreign Languages Master's

Teaching English as a foreign language

Tirana

10/2012 to 07/2014

University of Tirana, Faculty of Foreign Languages Bachelor's

English language

Tirana

10/2009 to 07/2012

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